littleDog Posted November 27, 2016 Share Posted November 27, 2016 Tell us what do you think about the WC support. Good things bad things? My personal opinion: Gamemasters are good and bad ones there. But the most are good. WC support about Server outtakes is the worst support I have ever seen in a Game. Center 625 for example, Battle EYE offline since 2 days. This server needs only a restart with battleeye so its not kicking the people all 2 minutes. Yes there will be again all that gamecrashes and server crashes with rollbacks. But better that then nothing. Where is the WC server support? Are there only guys with no skills working? Man I had so many private servers of different Games in my life. All in the top 5 of private Servers listed. And this guys here didnt learn anything about what support means. Its a no go that a server isnt working for more then 5 hours. And its totally deadly to give the people no official informations. Better give bad news like "we are working on it" and take servers offline then let them online and say nothing. If you continue this way you will kill the game in the next months and its dead before it is releaed. But maybe its not them, maybe its the boss of WC that is just bad. I dont know, and I dont care. But WC learn from your mistakes and fails or you will die soon. Link to comment Share on other sites More sharing options...
Kogadins Posted November 27, 2016 Share Posted November 27, 2016 The Studio Wildcard team is out of office until the end of the Thanksgiving holidays. They will be back in office tomorrow and then they will probably take care of it and push a fix for the broken Moschops harvesting mechanic. One of my ticket is open and the GM told me that they are out of office until 28th November and that he will respond as soon as he is back in office. Link to comment Share on other sites More sharing options...
Housatonic Posted November 27, 2016 Share Posted November 27, 2016 If the forums are anything to go by, they must be saints for continuing to put up with us. I honestly don't even want to know how many tickets they have to wade through about people complaining and being entitled, just to get to the people actually needing help, so they can actually do their job rather than babysit a bunch of attentionseekers. Nominating them for Most Ungrateful Job 2017. Link to comment Share on other sites More sharing options...
Stovokor Posted November 27, 2016 Share Posted November 27, 2016 12 minutes ago, Housatonic said: If the forums are anything to go by, they must be saints for continuing to put up with us. I honestly don't even want to know how many tickets they have to wade through about people complaining and being entitled, just to get to the people actually needing help, so they can actually do their job rather than babysit a bunch of attentionseekers. Nominating them for Most Ungrateful Job 2017. . Link to comment Share on other sites More sharing options...
GEonWAR Posted November 27, 2016 Share Posted November 27, 2016 2 hours ago, littleDog said: Tell us what do you think about the WC support. Good things bad things? My personal opinion: Gamemasters are good and bad ones there. But the most are good. WC support about Server outtakes is the worst support I have ever seen in a Game. Center 625 for example, Battle EYE offline since 2 days. This server needs only a restart with battleeye so its not kicking the people all 2 minutes. Yes there will be again all that gamecrashes and server crashes with rollbacks. But better that then nothing. Where is the WC server support? Are there only guys with no skills working? Man I had so many private servers of different Games in my life. All in the top 5 of private Servers listed. And this guys here didnt learn anything about what support means. Its a no go that a server isnt working for more then 5 hours. And its totally deadly to give the people no official informations. Better give bad news like "we are working on it" and take servers offline then let them online and say nothing. If you continue this way you will kill the game in the next months and its dead before it is releaed. But maybe its not them, maybe its the boss of WC that is just bad. I dont know, and I dont care. But WC learn from your mistakes and fails or you will die soon. Bro my experience with WC support is very good. Any support and cuter service work on basis of first come/ticket first serve. Do you really know how many official servers are? If you submit a ticket doesn't mean WC people waiting for an individual to complain and quickely run for solution. Wait for your turn bro, chill and have fun. Link to comment Share on other sites More sharing options...
Novarae Posted November 27, 2016 Share Posted November 27, 2016 4 hours ago, Kogadins said: The Studio Wildcard team is out of office until the end of the Thanksgiving holidays. They will be back in office tomorrow and then they will probably take care of it and push a fix for the broken Moschops harvesting mechanic. One of my ticket is open and the GM told me that they are out of office until 28th November and that he will respond as soon as he is back in office. Official server support is outsourced to zendesk primarily, secondarily outsourced to reverb, and lastly handled peripherially by Wildcard. Link to comment Share on other sites More sharing options...
eESTlane Posted November 27, 2016 Share Posted November 27, 2016 Fault on both ends. I know this is EA and not a "triple A" production but since the user base is so large, they really ought to bring in more people for the customer support side, at least until a few months after the official release, when there are still so many re-occuring problems to iron out. And with each patch (or dare i say, "DLCs"), more of these troublesome bugs will find their way in. I do hope they are currently structured/divided into different troubleshooting sections. Like hacking/glitching accusation are being dealt by one group of people, bug reports by other, server problems by third and such. It still baffles me i and my mates have all had to wait for a week for a simple teleportation job. We have all had our dinos stuck in every swamp cave tree now, i think (I have personally been a victim of 3 trees ) But also, people are stupid. Some wait 2 days and make another ticket, thinking first didn't get attention or was simply "skipped". others crying for a compensation in a case of "strategic gorilla warfare" and maybe calling it hacks when there was non. Lets be honest, most cave dwellers don't even know they have 6x dmg to buildings. Or peeps being caught "doing stuff" withing an update/server crash. Seeing how many Timberlake fans come here, to the forum, to complain, I kind of imagine their numbers being even higher behind the ticket stand. I dont know. I sure hope they classify and delegate all the tickets to get most efficiency out of it. Fast response would definitely raise the community' morale, no matter the issue at hard. Link to comment Share on other sites More sharing options...
iHEARTyou Posted November 27, 2016 Share Posted November 27, 2016 Support? What support? I don't even bother opening a ticket anymore. Link to comment Share on other sites More sharing options...
TR-8R Posted November 27, 2016 Share Posted November 27, 2016 Battle eye keep kicking me off SE PVE 762 and i have sent my ticket like 1 week ago , they didn't respond or solve the god damn problem .... Link to comment Share on other sites More sharing options...
UnhappyCamper Posted November 27, 2016 Share Posted November 27, 2016 Biased towards devs Steam friends and non-existent for the rest of us. one word, PATHETIC. Link to comment Share on other sites More sharing options...
Administrator Chris Posted November 30, 2016 Administrator Share Posted November 30, 2016 On 11/27/2016 at 3:34 PM, Novarae said: Official server support is outsourced to zendesk primarily, secondarily outsourced to reverb, and lastly handled peripherially by Wildcard. hahaha, I'd love to know how you came up with this theory. #1 Zendesk is just the software I used to setup the support system and integrate it into these forums and our game. #2 Reverb has absolutely nothing to do with our support service. #3 We handle our own support, all of it. We don't outsource anything. Link to comment Share on other sites More sharing options...
Opt1mus Posted November 30, 2016 Share Posted November 30, 2016 In my dealings with Wildcard i have only had positive outcomes, people have to understand that tickets wont be answered instantly they would as im sure have a high demand and have to sift their way through the tickets that are just whining and the ones that are actually a legitimate issue. On the server i admin for we also have a ticket system so i know what it can be like. Quote Link to comment Share on other sites More sharing options...
panteni87 Posted November 30, 2016 Share Posted November 30, 2016 Aside from Ubisoft, i have never encountered a worse support. It started out good, but between over-moderating the forums and under-moderating the game they have made some booboo's. I have tried multiple times to submit tickets, but there is always something that goes wrong. Either my problem isn't an option, or i get answers that send me to a FaQ, giving me the idea that most tickets aren't even read. The only thing worse about this game than the glitches, is the community support. Link to comment Share on other sites More sharing options...
Ekoby Posted December 6, 2016 Share Posted December 6, 2016 Who are Wildcard? Link to comment Share on other sites More sharing options...
Volunteer Moderator GP Posted December 6, 2016 Volunteer Moderator Share Posted December 6, 2016 4 minutes ago, Ekoby said: Who are Wildcard? Not sure if this is sarcasm, a joke, or serious, however, the answer to that question is Wildcard, or Studio Wildcard is the team behind ARK. Link to comment Share on other sites More sharing options...
Ekoby Posted December 6, 2016 Share Posted December 6, 2016 @GamerPerfection It was a joke. Link to comment Share on other sites More sharing options...
Volunteer Moderator GP Posted December 6, 2016 Volunteer Moderator Share Posted December 6, 2016 Just now, Ekoby said: @GamerPerfection It was a joke. I don't like to assume in this community, you'd be surprised what you find! Link to comment Share on other sites More sharing options...
Ekoby Posted December 6, 2016 Share Posted December 6, 2016 @GamerPerfection No problem, just doing your job. Link to comment Share on other sites More sharing options...
epochdei Posted December 6, 2016 Share Posted December 6, 2016 Ekoby. Go back to that rock you crawled out from under and SMASH it into your face like the most brutal face palm ever. Link to comment Share on other sites More sharing options...
Ekoby Posted December 6, 2016 Share Posted December 6, 2016 3 hours ago, epochdei said: Ekoby. Go back to that rock you crawled out from under and SMASH it into your face like the most brutal face palm ever. O hi there, didnt even see this comment as you didnt link me in it. Do you need a hug? I can smash that same rock into your face if youd like. Link to comment Share on other sites More sharing options...
epochdei Posted December 6, 2016 Share Posted December 6, 2016 Oh clever girl. How'd you come up with that? Link to comment Share on other sites More sharing options...
Ekoby Posted December 6, 2016 Share Posted December 6, 2016 4 minutes ago, epochdei said: Oh clever girl. How'd you come up with that? I followed your class act. I know, I shouldnt have sunk that low. Link to comment Share on other sites More sharing options...
Ghost1227 Posted December 6, 2016 Share Posted December 6, 2016 Years ago, I was a GM for Everquest. I can't speak for how Ark runs things, but I can say that running support for ANY online game take a ton of time and energy, and a lot of people. If anything, I suspect they're just overwhelmed. Ark got very popular very quickly, and they're still struggling to catch up. Plus, you have to remember that it's still a pre-release! There are going to be bugs! Link to comment Share on other sites More sharing options...
epochdei Posted December 6, 2016 Share Posted December 6, 2016 And no matter what you do support wise, people always cry about poop. Cuz they are entitled children who lack insight or responsibility. Link to comment Share on other sites More sharing options...
Rickyh24 Posted December 6, 2016 Share Posted December 6, 2016 In my experience their customer support is non existent. I've tweeted, made threads etc and everything goes ignored. Simple questions that can be answered easily go ignored while they promote thier next means of making a buck. I understand it's a business but it's not a good look customer service wise. Link to comment Share on other sites More sharing options...
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