Iluvatar Posted May 22, 2019 Share Posted May 22, 2019 What is wrong with island 78!?! ...Rollback about 2 weeks? really? WC... cmon...! Link to comment Share on other sites More sharing options...
irtuk Posted May 22, 2019 Share Posted May 22, 2019 So, island 78 didn't survive the update yesterday, and 77 apparently fared even worse being reset to day 0. Logged on this morning, thinking I had babies out, and we have what looks to be an 11 day rollback. Battlemetrics says there are two EU-PVE-OFFICIAL-THEISLAND-78 one with ID 3616765 on day 14312 and what I guess is the original with ID 73030 on day 14643. What normally happens here? will the original server get restored at some point? who do we ask? Is anyone else from the '78 community on here can let me know what's likely to happen? Anyone from Wildcard? throw us a bone here? Link to comment Share on other sites More sharing options...
MIFIS Posted May 22, 2019 Share Posted May 22, 2019 administrators removed more than 20 days of real time by doing this action. roll back the server to a lot. very tangible. I built a large base during this time. I was given new animals from other servers. increased lvl and for what? so that everything is gone? and lose everything? so many labors in my vacation so that everything is lost? was not spelled out. there was no warning about this rollback. I do not intend to tolerate it I hope the developers see and correct. so as not to extremes this conflict Link to comment Share on other sites More sharing options...
shadowkyuubi Posted May 22, 2019 Share Posted May 22, 2019 maybe there was a data corruption to the save files, or maybe the server loaded the wrong file when it was restarted Link to comment Share on other sites More sharing options...
MIFIS Posted May 22, 2019 Share Posted May 22, 2019 administrators removed more than 20 days of real timeby doing this action. roll back the server to a lot. very tangible. I built a large base during this time.I was given new animals from other servers.increased lvland for what?so that everything is gone?and lose everything?so many labors in my vacation so that everything is lost?was not spelled out.there was no warning about this rollback.I do not intend to tolerate itI hope the developers see and correct. so as not to extremes this conflict Link to comment Share on other sites More sharing options...
Aylana314159 Posted May 22, 2019 Share Posted May 22, 2019 4 minutes ago, MIFIS said: I do not intend to tolerate it What exactly are you going to do about it? Link to comment Share on other sites More sharing options...
MIFIS Posted May 22, 2019 Share Posted May 22, 2019 Aylana314159 Achieves to see it admins. what would did have done at least something. this is not our mistake. I apologize for the illiterate writings. I hope they understand me. I translate through a translator. Link to comment Share on other sites More sharing options...
Aylana314159 Posted May 22, 2019 Share Posted May 22, 2019 Did you submit a support ticket? That's how you get help. Link to comment Share on other sites More sharing options...
Kaprosuchus Posted May 22, 2019 Share Posted May 22, 2019 That sucks. I'm sorry to hear you lost things. at least you have the memories of having fun. Link to comment Share on other sites More sharing options...
MerriganAble Posted May 22, 2019 Share Posted May 22, 2019 The reason this happened is that there are 2 PVE Island server 78s. The one that was rebooted is an earlier version., with a different IP address. The version they should have rebooted shows as dead. You can see this at battlemetrics. https://www.battlemetrics.com/servers/ark?q=78&features[0eff04dc-e9ce-11e8-8977-231f2f82f764]=true&features[2e079b9a-d6f7-11e7-8461-83e84cedb373]=true&sort=score The server they booted up after the auto-decay update was the older version. Someone else has mentioned this in this topic post. https://survivetheark.com/index.php?/forums/topic/437271-island77-wiped-and-rollback-to-day-1/&do=findComment&comment=2484999 Here is what these 2 servers look like on battlemetrics: The server 78 that you and I want rebooted: https://www.battlemetrics.com/servers/ark/73030 And the server we now have instead (which is around 20 days older): https://www.battlemetrics.com/servers/ark/3616765 I put in a report when it hadn't come back, around 3 hours after the update, but they rebooted the older server. I didn't know there were 2 of them till recently. We got the wrong one... I just spotted this post from Cedric... so no hope of getting correct server date. He said they grabbed a date from earlier in the week, but May 7 isn't exactly earlier in the week is it? LOL aint it the wildcard way? Link to comment Share on other sites More sharing options...
McLovin2019 Posted May 23, 2019 Share Posted May 23, 2019 ok, now we know it: Link to comment Share on other sites More sharing options...
Iluvatar Posted May 23, 2019 Author Share Posted May 23, 2019 Backup shoudby do any one day... so this backup is in the same server as the game?!? Wow very smart Any of you do that? important data archives on the same hard disk? - no comment WC, again you show as where you have mind... Link to comment Share on other sites More sharing options...
urmas Posted May 23, 2019 Share Posted May 23, 2019 i noticed that srver 77 what was had also big damage that server shared same machine with 78 16 minutes ago, Iluvatar said: Backup shoudby do any one day... so this backup is in the same server as the game?!? Wow very smart Any of you do that? important data archives on the same hard disk? - no comment WC, again you show as where you have mind... for me seem that they had issues also with srver 77 and that shared same ip so i suggest both servers caught by same thing but unfortunately servers backups for 77 survived and 78 seems not. I think that 2 weeks old backup is backup of backups itself. Just like serious bad luck for 78 players. Link to comment Share on other sites More sharing options...
Teresa Posted May 23, 2019 Share Posted May 23, 2019 sad, lost so many babies This was Cedric's response ]Posted 14 hours ago Update Concerning PC Servers: EU-PVE-Official-TheIsland78 Unfortunately, we have some news to share with survivors on EU-PVE-Official-TheIsland78. The machine housing these servers experienced a critical hardware failure. This means that the most recent save data on this machine was lost. We do however have server backups from earlier in the week and have restored these servers to Tuesday, May 7, 2019. Any progress that was made after that date has unfortunately been lost. EU-PVE-Official-TheIsland78 Link to comment Share on other sites More sharing options...
BrtBulldog Posted May 23, 2019 Share Posted May 23, 2019 so the recent server update or server start is gonna stay the same for now? or they gonna restart to the server to the 7th May. If that's so do I make a ticket to say that I'm no longer owner of my tribe and the character that is the owner is on another server and unable to join 78 only as a Beach Bob. God I love this game after almost hitting nearly 12,000 hours I'm inclined to call it a day, but why should I. Could some one save me from the embarrassment of walking naked as a bob on a beach one more time. Link to comment Share on other sites More sharing options...
Hemplethwaite Posted May 23, 2019 Share Posted May 23, 2019 We can save you from being naked and alone, but you'd still be a Beach Bob mate. This needs WC to get your Char back so you have your Tribe, your base and all the stuff you worked so hard to build and tame back. Come on WC help these guys out, 78 is a great friendly server. I hope this isn't going to break that camaraderie. Make it right please. Link to comment Share on other sites More sharing options...
Oli4 Posted May 23, 2019 Share Posted May 23, 2019 Why are server saves only moved off server every ~2weeks? Link to comment Share on other sites More sharing options...
Shibizsjah Posted May 24, 2019 Share Posted May 24, 2019 I have been away for a week. But coming back today and looking at this **** show. I can say as a network and server engineer that his is no hardware error. What I think happened is after the update that Adam did (ref Twitter) he overrode the server, with not taking a backup in the first place. Taking backup before update is a very common practice in patching, upgrading, etc. This is human error nr 1. So what happened furthermore? This new build without data was put on 78 without database conservation, this lead to a wipe of the servers. I have to say. This is the most sloppy engineer practice I have EVER, EVER seen in my life this far by a company. This is the mistakes you do in a 101 class at university. And there is only 1 thread mentioning this mistake, it's tucked aside. Wildcard still don't get it, being open about issues leads to better communication with the community. I have reported several tickets on the official outrage report about server issues in the past, if this was a HW failure this should raised red flags. Wildcard not using the right tools to monitor. Please, for the love of your own dignity, please use SPLUNK to monitor the servers. And on the end of my rant, hire better people to do the server maintenance, hire people WITH knowledge of drifting servers, not people that struggle make ends meet Link to comment Share on other sites More sharing options...
StaceyMalibu Posted May 25, 2019 Share Posted May 25, 2019 That's why it is recommended just to split your efforts on another server . . . Link to comment Share on other sites More sharing options...
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