Jump to content

  • ARK: Customer Support Evolved!

    large.Categories.jpg.f64bb954bbae2599f8b

    Hello Survivors!

    We are excited to announce the launch of our new Customer Support System! This will allow us to ensure that we are able to provide you with the assistance you need from technical issues to incidents that occur on the ARK.

    large.Article.jpg.11b06b13eb565a17468893

    The new system will contain articles covering a range of topics to help solve the most common problems that survivors are facing. Over the coming weeks, additional articles will be added to the system to provide you guys with as much information as possible. If you find yourself in a situation where the articles are not able to provide you with assistance, worry not Survivors - as this support system includes the ability for you to create, manage and edit your own tickets!

    large.Ticket.jpg.dcdf9f048ee4d9b7bd7da42

    large.Ticket-test.png.42461b06fae03db2e1

    As part of the migration to the new system, any previous ticket that had been submitted prior to the 13th of February 2016 will have to be resubmitted - sorry guys! Going forward our new system will ensure that we are better equipped to assist you guys with your problems, concerns, and reports in a much more prompt and effective manner!

    So if there are any issues that you need support with, please do not hesitate to get in touch! Just click on the ‘Support’ link in the main Community Menu or head over to support.survivetheark.com and we, with our team of well-trained Mesopithecus’ will be more than happy to assist you! If you're already a community member just login as normal and submit a ticket, if not signing up for a Community Forum account is just a simple step away!

    All the best,

    Wildcard Jat and the ARK Survival Evolved Team

    Go to articles

    User Feedback

    Recommended Comments

    ImpureFrost

    Lol that refrence though! "Team of mesopithecus" And this new support ticket function is going to be amazing!

    Share this comment

    Link to comment
    Share on other sites
    Chris
    • 3 minutes ago, EvilChaosDX said:

    Does it work well on mobile?

    Sure does.

    Share this comment

    Link to comment
    Share on other sites
    EvilChaosDX
    7 minutes ago, Casanova said:

    Sure does.

    We'll see ;)

    There's not the most options, will more be added later? 

    Will you add a back button on it? Got stuck a min ago and had to go back to the main page. When I clicked back on my phone it signed me out and wouldn't let me back on saying I didn't fill my username and password in (automatically done on my phone) refreshed the page a few times and I was signed in again.

    Edited by EvilChaosDX

    Share this comment

    Link to comment
    Share on other sites
    Freya

    And I'm still here waiting for a reply on my ticket about the lost dinos :P

    Share this comment

    Link to comment
    Share on other sites
    Chris
    • 37 minutes ago, Freya said:

    And I'm still here waiting for a reply on my ticket about the lost dinos :P

    I suggest submitting a new ticket in the new support site :)

    Share this comment

    Link to comment
    Share on other sites
    Poojes

    Finally! Lets hope people will check these before asking questions. :) 

    Share this comment

    Link to comment
    Share on other sites
    Zederia

    ticket replies still as slow as ever.. test ticket #70, my ticket #146, 48 hours still no reply. awesome..

     

    When I did help-desk I did 20 or more in a few hours this should have long been looked into and replied to, but play on a PvP server and have a problem and you get screwed if you need something

    Edited by Zederia

    Share this comment

    Link to comment
    Share on other sites
    Gunsmoken

    Just got told they can't or won't get your dino unstuck or find your dino. Why would they have a specific ticket request for this EXACT thing if they can't do anything about it?

    Share this comment

    Link to comment
    Share on other sites
    Bowtogod

    I am screwed if I  have to wait for a reply from you guys. Because of the special status of this game preview, I'm not allowed to reinstall it after deleting it on xbox one. Even though I got a prompt stating the opposite before pressing delete. They say I didn't buy the license, which I'm sure is probably not out because the game isn't technically out for xbox yet. But if you're going to pull this crap you have to make it so ppl can reinstall it. Or make it crystal clear that you shouldn't try unistalling to fix start-up issues. 

    Share this comment

    Link to comment
    Share on other sites
    Golem

    This new customers service is terrible. This what happens when you outsource it to a bloody slug farm.

    Share this comment

    Link to comment
    Share on other sites
    GP
    2 minutes ago, lewisannclark91 said:

    I just want to know how to give the ark devs. feedback for the game on xboxone.

    Hi @lewisannclark91, it's great to see that you want to give feedback on the Xbox One ARK.

    There are various methods, but it depends on what the feedback is about. If it is a bug then we have a bug section for the Xbox One: https://survivetheark.com/index.php?/forums/forum/16-bug-reports-support/ or if it is a suggestion then we have a section for that: https://survivetheark.com/index.php?/forums/forum/64-game-suggestions/

    If it is just general feedback then I guess the general discussion section will do: https://survivetheark.com/index.php?/forums/forum/3-general-discussion/

    Share this comment

    Link to comment
    Share on other sites
    Npc

    Where would I find support for a spaciffic official server for pc?

    Share this comment

    Link to comment
    Share on other sites
    GP
    4 minutes ago, Npc said:

    Where would I find support for a spaciffic official server for pc?

    Submit a ticket here: http://support.survivetheark.com/ , select the reason you are submitting and provide the server details when submitting.

    Share this comment

    Link to comment
    Share on other sites
    Whyisthishard

    Ok, just think of how many players there are, then figure how many of those need something fixed.

    two or three days to have my ticket resolved is pretty damn fast really.

    Share this comment

    Link to comment
    Share on other sites
    CombatWalrus

    do they actually respond to tickets because this bug has screwed over me and my 4 tribe mates out of countless hours of work

     

    Share this comment

    Link to comment
    Share on other sites


    Guest
    This is now closed for further comments

×
×
  • Create New...