This is a top priority for us and we've been working on a fix. Unfortunately our first 2 attempts did not resolve the problem for legacy characters (those who experienced the bug before the patch went out), but it may have resolved it going forward. Obviously this isn't great news, as it's legacy characters that we want to target so we're working on 2 different things right now to release as soon as possible to every platform:
A one time clearance off all mindwipe related cooldowns. Hopefully this is the fix that will take care of the issue for legacy characters too and they don't find the issue resurfacing after the mind wipe has taken place
A one time free forced respec for everyone (in the event that the former doesn't work, we should be at least able to respec everyone) as we know some of you haven't been able to change your builds since Gen launch, which we're very sympathetic too.
We know this bug is a pain but appreciate y'all hangin in there and rest assured, it is a priority for the team and we do plan to get it sorted out as soon as possible.