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  • Jen

    The Great Migration & Xbox UWP

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    As we have previously mentioned in July, today marks the beginning of the process of removing our lower population ARK servers on PC, Xbox, and PS4. Here is a quick breakdown on how this process will work.

    Taking Down Low Pop Servers
    These lower population servers make up about 33% of the existing online servers, with calculations based on sustained player-count as well as popularity of game mode. These servers will be taken offline and be re-purposed for new, fresh servers that will be put up on launch day. Any existing server that is not considered a low pop server and is not taken down will become a Legacy server. 

    Legacy servers will remain on a separate cluster from the new cluster, which means you will not be able to transfer anything between Legacy servers and the new servers.

    Servers Up for Deletion
    Below is a complete list of the servers that will be deleted come August 29th. You have from now until 12:00am EST on the 29th to move your belongings onto a server not present on this list. Please click one of the links below. They are separated by platform (PC, Xbox, and PS4).

    How To Move Servers
    If you are unfamiliar with the process, you are able to upload your items, creatures, and player through the Obelisk terminal, supply drops, as well as the Tek Transmitter. Survivors are advised to use Cross-ARK immediately to relocate their belongings onto a server that is not included in our take-down list above.

    Server-wide Blackout
    Our Official Server Network will be taken down at 12:00AM ET on August 29th and will remain down for approximately 8 hours, with our official servers coming back online at 8am ET. During this time we will be going through the process of removing all servers outlined in this post and re-purposing them into a new cluster, completely separate from all Legacy servers. The Legacy servers and all the new servers will come back online after that time.

    Important Customer Support Legacy Information
    When the current servers become Legacy servers on the 29th, we will no longer offer Customer Support to these Legacy servers. All outstanding tickets to our Customer Support team will be wiped clean on launch day, and no future tickets submitted by those playing on Legacy servers will be accepted. Going forward our Customer Support team will be focused on assisting those present on the new cluster, which will not be plagued by many of the issues that occurred during the Early Access process. Unfortunately it is beyond the scope of our operation to continue to offer support on Legacy servers at this time.

    Do note that this is for Customer Support only, which is the process of submitting a ticket through our support system. Legacy clusters for PS4 and for Xbox will still be receiving Ragnarok servers. Legacy servers will also receive all of the same fixes and content that the new cluster will.

    Allocation of New Servers
    We know you are all very curious about this, but we don’t have this information ready to share quite yet. What I can tell you is that we plan to continue to support all current existing game modes in some capacity, so you won’t lose access to your favourite way to play the game. In the beginning we will be mainly focusing our efforts on strictly PVP and PVE servers on all maps, but will allocate servers to the other game modes based on their popularity.

    Server Saves of Deleted Servers
    We will make the save files available as soon as we can, which will likely be sometime before Saturday. We will host these files which anyone can download and then you are welcome to re-host the save file for your own use. We'll include a link to where you can download server saves in this post when they are available. 

    To those affected by the move, we apologize greatly. This moving process will not be easy, but it is a necessary step towards our official launch. We have learned a lot throughout our Early Access adventures. Throughout our ups and downs, you’ve stood by our side and continued to support us during our growing pains and mess ups which is why we wanted our players to have the ability to keep as much progress as they can while still moving forward with a plan that will improve the game overall. We are committed to monitoring the health of this new cluster with our new ddos mitigation and changes to the transfer system (both of which will also be present on the Legacy servers), which will no doubt improve the official online playing environment.

    We look forward to fostering a fair and fun community with the beginning of our brand new ARK cluster on launch day. We very much appreciate your support of ARK through its Early Access process. 

    Xbox UWP, Rentable Servers, Crossbuy, & Crossplay!

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    While I have you here, I have some Xbox news to share as well!

    Originally our plan was to go out with Play Anywhere on our launch day but unfortunately that has now been pushed back until mid-September. However I do have some exciting news to share: with the use of Xbox and Windows 10 PC Crossplay (UWP) you can host your own server without needing an extra copy of the game or a second console to do it! (Though it is important to note that you will still be able to host a Player Dedicated server this way.) If you own ARK on Xbox, you get the Windows 10 PC version as well as the Xbox One X version for free and you can play with all your Xbox friends from your PC or either console. 

    In addition, we'll be introducing rentable servers for our Xbox Survivors at that time! We'll be sure to let you all know when these additions are ready to go out to Xbox users.

    Our release date is rapidly approaching and we're very excited for what is about to come. We hope you are too!

    All the best,

    Studio Wildcard

    :Jerblove:

    Edited by Jen

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    User Feedback




    58 minutes ago, VodkaQueen304 said:

    So, no customer service to all the people that help you fix the game by dealing with the issues and reporting them. All current issues will never be fixed? But we can't transfer servers to a new server that won't have the issues? Makes sense. 🙄

    You can transfer to a server that wont have issues. Just gotta restart again 👍

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    "we will no longer offer Customer Support to these Legacy servers"

    Wildcard you are truly a bunch of morons. You could of charged us Legacy players for a Ragnarok DLC and we would of gladly payed it. We would of bought DLC after DLC. Instead you, in your own %^$#&ard way, tell all Legacy players that all the hard work they have done in the past 9 months has become a burden for you and you no longer wish to support them.  You have made it clear that you wish us legacy players would just go away and play a different game.

    The people that will buy your game on full release will be few, compared to those that have already paid for it. You could of made much more money from us, but with this one act you have just lost the majority of your player base.

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    1 hour ago, Jen said:

    Important Customer Support Legacy Information
    When the current servers become Legacy servers on the 29th, we will no longer offer Customer Support to these Legacy servers. All outstanding tickets to our Customer Support team will be wiped clean on launch day, and no future tickets submitted by those playing on Legacy servers will be accepted. Going forward our Customer Support team will be focused on assisting those present on the new cluster, which will not be plagued by many of the issues that occurred during the Early Access process. Unfortunately it is beyond the scope of our operation to continue to offer support on Legacy servers at this time.

    Nice thank you to everyone that helped report bugs and issues, very bad support in the first place now  your removing it all together lol

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    I'm so angry right now....I'm thinking I just might cancel my collectors edition and you can keep your damn game. YEARS I have put into this game. For nothing. 

    There isn't anywhere to MOVE....you're getting rid of all the primitive servers. So I spent all this time breeding....basically WEEKS without sleep....for nothing. And you give us a week??? Less than a week?? Seriously????????? 

    Can you even conceive how crappy this is???? Did you give any thought to this when you had those breed events??? Did you consider the time people were putting into that and now it's all for nothing. 

    When I think of how many times I've recommended this game...now I will do all I can to spread the word how crappy this game is and how little you care about your player base.

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    So during the 8 hrs of repurposing servers is the ragnarok update being released so we atleast have something to do during that time, to download it. And then look forword to doing the large transfer to ragnarok after.

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    because they are taking down all of hardcore.

    #boycottArk

    #savehardcore

    You see here is the problem, everyone else gets a choice, migrate to another legacy server or start fresh on a new server. Us hardcore players don't even get a choice.

    Edited by Arkdevspleasehelpme
    cause i want too?

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    So during the 8 hrs of repurposing servers is the ragnarok update being released so we atleast have something to do during that time, to download it. And then look forword to doing the large transfer to ragnarok after.

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    i laugh at the legacy servers. no customer support means you can cheat/hack/dupe without repercussions making it...well, extending the current standard. eventually you'll just get so abused that you'll quit. so gg to anyone that stays there. if i recall, they'll re-evaluate the server popularity regularly to cut away more excess fat so yeah, basically an extended wipe but still silent enough to cover the cries. 

    looking at the lists in general and having played different settings i think i can pinpoint your flaws there, WC. like Scorched is too poop to live in daily, especially now that you've made same content free on Ragnarok. Center had no real support and was months behind on content and patching. still has it flaws but if patched out in time, i believe it'll be the number 1 server to start on for mega tribes (#dat_metal_son). though some of the servers may just have been alpha properties. anyways, whatever. if WC can't see the problem then i guess there is non. 

    still, can't wait for the release and the updates it brings with. hope to have a fresh start and meet people who bring about joy to spend time playing this game. not looking back.

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    59 minutes ago, Steve431 said:

    So legacy won't get the DDoS protection or better transfering only the new cluster? Way to take a huge dump on the players that got you through to launch and tested your game for you. Good to know that the players that took a gamble and bought a game preview and did your testing for you aren't as important as the ones that waited until the dirty work was done to purchase the game.

    They've said Legacy will get the DDoS etc patches, updates and more content etc. Sounds like they're just deciding to wipe their hands of the 'customer support' aspect of the servers, i.e. stuck dino's, lost characters etc.

    39 minutes ago, daniel91parker said:

    Assuming this doesn't affect player dedi server for either platforms.

    Nope.

    7 minutes ago, Generi said:

    So wheres the xbox server deletion list?

     

    Right there in the first post?!

     

    @Jen can you share a little more on the save game part? The Xbox SE server I play on (which, I may add, seems to be always above 15/17 players and easily 30+ on weekends) is on the list. How would I go about hosting that save game on an Xbox console? Do I have to use Win10/UWP? I can't see how I would be able to select the relevant save game file on the Xbox console to even use it if I could download it. Are the save game files only usable on the rented (e.g. Nitrado) servers??

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    1 minute ago, Allouria said:

    I'm so angry right now....I'm thinking I just might cancel my collectors edition and you can keep your damn game. YEARS I have put into this game. For nothing. 

    There isn't anywhere to MOVE....you're getting rid of all the primitive servers. So I spent all this time breeding....basically WEEKS without sleep....for nothing. And you give us a week??? Less than a week?? Seriously????????? 

    Can you even conceive how crappy this is???? Did you give any thought to this when you had those breed events??? Did you consider the time people were putting into that and now it's all for nothing. 

    When I think of how many times I've recommended this game...now I will do all I can to spread the word how crappy this game is and how little you care about your player base.

    They did the events exactly for this reason. To help get legacy servers to dino cap faster and to make people start deciding to just start fresh on a nonlegacy group.

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    Just now, Allouria said:

    I'm so angry right now....I'm thinking I just might cancel my collectors edition and you can keep your damn game. YEARS I have put into this game. For nothing. 

    There isn't anywhere to MOVE....you're getting rid of all the primitive servers. So I spent all this time breeding....basically WEEKS without sleep....for nothing. And you give us a week??? Less than a week?? Seriously????????? 

    Can you even conceive how crappy this is???? Did you give any thought to this when you had those breed events??? Did you consider the time people were putting into that and now it's all for nothing. 

    When I think of how many times I've recommended this game...now I will do all I can to spread the word how crappy this game is and how little you care about your player base.

    Don't worry this is just a game. We play on PVP and we got wiped many times but every time me and my tribe members rebuild fast. just go to new cluster build base fast, increase defense and keep raid other tribes you will be ok 

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    I cant wait to start over, 390 dino's, 2500 plant x, 30 bookshelves of bp's, 40 chests and smithy full of premade gear, an entire biome for a base. Survived countless attacks, seen those who came against me and mine destroyed repeatedly.  Drank beer from the skulls of my enemies.  Tamed and bred almost every dino in the game.  So ready for a new map and new adventures, it's always the most fun early on when the struggle is real and i'm not bogged down with maintaining everything myself.  So happy to end early access on top.  Cheers

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    Really Wildcard gtfo and do whatever you want! Like some already says, you kick all your alpha testers in the face by stopping the support of legacy servers, you NEVER mentioned that before. Oh my god, this company now even stand behind Electronic Arts or Ubisoft now for me. What the heck were you thinking when you decided to stop support to legacy servers? And whats with the people who wrote tickets weeks ago? 

    Worst support ever, really. You can collect money from you sheeps but then you let them starve to death? That was the last time i bought a game from your company and i will tell everybody of my friends to never throw money on you again. 

    Your information politics is such a big bull...

    You know what i really hope now? 

    That hackers go DDos all your new server and kill your release, so that you get the next poopstorm you deserve!! 

    And i am totally sure your new netcode will work like nothing. 

    Really guys, put all people who helped you develope your alltime broken game in the trash is not working. 

    One day you say this, other day you say this. 

    You dont answer tickets for months and now just say you stop helping your alpha testers you payed your food the whole time while you tried to fix thousands of bugs? 

    I know you give a poop about it, but you must live with it, that many many many players with thousands of hours on your game will be...lets say a little bit angry about your support politics. 

    It would be a nice move to even answer the tickets the people already send weeks and months ago. I still got tribemembers who lost their account over 1 month ago and they didnt even get ONE answer from you.

    Really, i start thinking, you just hired the persons who even were too bad for Donald Trump for your stuff. 

    God i am so angry right now Jeremy Stiegwhateveryouwant and your lazy employees.

    I really hope the release launch will totally crash you and will give you weeks without sleep. 

    Best regards,

    me, who had trust in you for months/years.

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    Alot of whining for a company that is giving you an opportunity to keep your stuff. Considering most early access just delete it. You all knew this when you bought it. Secondly, you all seem overly attached to your shinies considering its a game where you can lose everything in a matter of moments.

    All my possessions are on these servers to be deleted, but I don't mind. I'd happily sacrifice them for a chance at moving forward.

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    lets get one thing clear, you haven't helped build this game if you've never submitted a ticket, made a complaint or a suggestion. that is the only feedback WC needed. everything else is just plain PLAYING. 

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    Looking forward to this.

    I have been Legacy for 9 months and have now sold everything or gave it away, going full Ragnarok Official on release.

    My only concern for Legacy is the land issue tribes will face and the server dino caps we have on console. 

    I can see alot of people getting upset and I can understand why, but be thankful its not a full server wipe of everything.  We would have alot more upset and irrate people if that was the case.

    The short notice is a nightmare, thats understandable, but ther date may slip, it usually does for WC.  I can also see why support is getting stopped, lets face it, its not the best at present and the wording kinda points towards it maybe coming back in the future.  I guess WC will monitor all legacy servers over the coming months, year to see if they can close more and add more official servers, its only the logical thing to do.  Within a year plus I bet we have only a handful of legacy servers left.

    New start on non duped servers is a positive thing, cannot wait.

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    2 hours ago, KishK0 said:

    Why would you release the game at such an unfriendly time for Europeans? 2-3 a.m. for most of Europe, on a tuesday :(

    Also, regarding the game modes, I bet no flyers, tribe limited servers or even Island only servers would be 10x more popular that hardcore or primitive, please consider adding those :Jerblove:

    @Jen

    Not sure if typo or not but it's 2 pm Central European Time, still sucks but not too bad.

    Countdown timer for easy reference:

    https://www.timeanddate.com/countdown/launch?iso=20170829T14&p0=16&msg=New+Ark+Servers!&font=cursive&csz=1

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    So you are not wiping us but yust stop support? Backstab for the ea players? Thank you for our support  and letting us down after launch date....  why not transfer the save files to the new servers instead giving option to download these..

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    1 hour ago, Pwndbyjoe said:

    So during the 8 hrs of repurposing servers is the ragnarok update being released so we atleast have something to do during that time, to download it. And then look forword to doing the large transfer to ragnarok after.

    What large transfer? New server won't support transfer from legacy servers lol

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    So I tested your game for 2 years just to get screwed over because you don't want to support those who gave their time test you game and report the issues? I love the game but that's just a Low blow to all of us who don't want to go to the new servers.  You are forcing us out of 2yrs or hard work and don't give 2 damns about it?   What the hells the sense of playing ? You lied saying server server would not be wiped then lied again saying people would be able to move well in advance and you give those ppl who are now screwed not even 6 days to pack up and leave... not to mention only 10% or servers were supposed to be deleted not 33% so glad I invested 3000+ hrs to get the shaft.    And not to mention server caps on most servers won't even allow people to bring there Dinos over! 

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    i carried on putting hours into the game when I heard only 10% were going to go down... and ik for a fact our server isn't in the bottom 10%, and now with 5 days remaining ours is on the list of 33%

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    Makes me laugh reading all this. I'm so glad I didn't play for a while. Our server is not on the list but seeing how people are treated here for all their support with game development it was definitely no point to hang around here and in the game lately.

    And the devs are full of (what I thought they were) and that's been confirmed today.

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