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  • Jen

    The Great Migration & Xbox UWP

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    As we have previously mentioned in July, today marks the beginning of the process of removing our lower population ARK servers on PC, Xbox, and PS4. Here is a quick breakdown on how this process will work.

    Taking Down Low Pop Servers
    These lower population servers make up about 33% of the existing online servers, with calculations based on sustained player-count as well as popularity of game mode. These servers will be taken offline and be re-purposed for new, fresh servers that will be put up on launch day. Any existing server that is not considered a low pop server and is not taken down will become a Legacy server. 

    Legacy servers will remain on a separate cluster from the new cluster, which means you will not be able to transfer anything between Legacy servers and the new servers.

    Servers Up for Deletion
    Below is a complete list of the servers that will be deleted come August 29th. You have from now until 12:00am EST on the 29th to move your belongings onto a server not present on this list. Please click one of the links below. They are separated by platform (PC, Xbox, and PS4).

    How To Move Servers
    If you are unfamiliar with the process, you are able to upload your items, creatures, and player through the Obelisk terminal, supply drops, as well as the Tek Transmitter. Survivors are advised to use Cross-ARK immediately to relocate their belongings onto a server that is not included in our take-down list above.

    Server-wide Blackout
    Our Official Server Network will be taken down at 12:00AM ET on August 29th and will remain down for approximately 8 hours, with our official servers coming back online at 8am ET. During this time we will be going through the process of removing all servers outlined in this post and re-purposing them into a new cluster, completely separate from all Legacy servers. The Legacy servers and all the new servers will come back online after that time.

    Important Customer Support Legacy Information
    When the current servers become Legacy servers on the 29th, we will no longer offer Customer Support to these Legacy servers. All outstanding tickets to our Customer Support team will be wiped clean on launch day, and no future tickets submitted by those playing on Legacy servers will be accepted. Going forward our Customer Support team will be focused on assisting those present on the new cluster, which will not be plagued by many of the issues that occurred during the Early Access process. Unfortunately it is beyond the scope of our operation to continue to offer support on Legacy servers at this time.

    Do note that this is for Customer Support only, which is the process of submitting a ticket through our support system. Legacy clusters for PS4 and for Xbox will still be receiving Ragnarok servers. Legacy servers will also receive all of the same fixes and content that the new cluster will.

    Allocation of New Servers
    We know you are all very curious about this, but we don’t have this information ready to share quite yet. What I can tell you is that we plan to continue to support all current existing game modes in some capacity, so you won’t lose access to your favourite way to play the game. In the beginning we will be mainly focusing our efforts on strictly PVP and PVE servers on all maps, but will allocate servers to the other game modes based on their popularity.

    Server Saves of Deleted Servers
    We will make the save files available as soon as we can, which will likely be sometime before Saturday. We will host these files which anyone can download and then you are welcome to re-host the save file for your own use. We'll include a link to where you can download server saves in this post when they are available. 

    To those affected by the move, we apologize greatly. This moving process will not be easy, but it is a necessary step towards our official launch. We have learned a lot throughout our Early Access adventures. Throughout our ups and downs, you’ve stood by our side and continued to support us during our growing pains and mess ups which is why we wanted our players to have the ability to keep as much progress as they can while still moving forward with a plan that will improve the game overall. We are committed to monitoring the health of this new cluster with our new ddos mitigation and changes to the transfer system (both of which will also be present on the Legacy servers), which will no doubt improve the official online playing environment.

    We look forward to fostering a fair and fun community with the beginning of our brand new ARK cluster on launch day. We very much appreciate your support of ARK through its Early Access process. 

    Xbox UWP, Rentable Servers, Crossbuy, & Crossplay!

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    While I have you here, I have some Xbox news to share as well!

    Originally our plan was to go out with Play Anywhere on our launch day but unfortunately that has now been pushed back until mid-September. However I do have some exciting news to share: with the use of Xbox and Windows 10 PC Crossplay (UWP) you can host your own server without needing an extra copy of the game or a second console to do it! (Though it is important to note that you will still be able to host a Player Dedicated server this way.) If you own ARK on Xbox, you get the Windows 10 PC version as well as the Xbox One X version for free and you can play with all your Xbox friends from your PC or either console. 

    In addition, we'll be introducing rentable servers for our Xbox Survivors at that time! We'll be sure to let you all know when these additions are ready to go out to Xbox users.

    Our release date is rapidly approaching and we're very excited for what is about to come. We hope you are too!

    All the best,

    Studio Wildcard

    :Jerblove:

    Edited by Jen

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    User Feedback




    4 minutes ago, ArkDoneRight said:

    So does the server blackout then mean even the BRAND NEW servers will come up at 8am ET?

    Yes it does!

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    What the hell happened to servers would only need a few people per weeks and you would " keep the servers open for that one person "?

    My SE server is on here and it never has zero pop and now we all have to move?

    Will you allow us to xfer our non xferable items like element and wyvern talons ? 

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    Regarding the game modes, I bet no flyers, tribe limited servers or even Island only servers would be 10x more popular that hardcore or primitive, please consider adding those :Jerblove:

    @Jen

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    You are honestly telling us to transfer servers when literally 10 days ago I lost my character over a simple transfer and you guys were still not able to reply to the ticket? 10 days and it took me less to level back up to 100.

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    16 minutes ago, NathanAndDaddy said:

    No support for legacy servers? Why not?

    Not like they do right now anyway. I have not seen such a slow ass support staff in my life, 11 days and still no reply. 

     

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    So, no customer service to all the people that help you fix the game by dealing with the issues and reporting them. All current issues will never be fixed? But we can't transfer servers to a new server that won't have the issues? Makes sense. 🙄

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    Because these people are a disease to the gaming community. Imagine them actually listening to thier customers instead of being uneducated tools

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    NO support on legacy servers? So they are just making this to force us to move to new servers...

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    So legacy won't get the DDoS protection or better transfering only the new cluster? Way to take a huge dump on the players that got you through to launch and tested your game for you. Good to know that the players that took a gamble and bought a game preview and did your testing for you aren't as important as the ones that waited until the dirty work was done to purchase the game.

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    NO support on legacy servers? So they are just making this to force us to move to new servers...

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    What the hell happened to servers would only need a few people per weeks and you would " keep the servers open for that one person "?

    My SE server is on here and it never has zero pop and now we all have to move?

    Will you allow us to xfer our non xferable items like element and wyvern talons ? 

     

    Quote from the state of the ark

     

     We will also be taking steps to remove some of our ‘ghost town’ servers, where the player population has remained near-zero for an extended duration of time. We’ll take a look at the statistics and will be repurposing 10% of the lowest count servers across all platforms

     

    Supported SE form the minute it came out, sever is never near-zero for an extended duration of time.  

    and now on release, with the phoenix i have been waiting months and months for, i have no base and i stand to loose all of my non xferable stuff... just awesome

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    I cannot believe you are bringing a few center servers down. Half the people I know who play on center servers complain how their server is at tame limit/platform limit/etc.

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    This is some of the Dirtiest Stuff wildcard has done (which is saying alot) They wait until 5 days before they delete the servers to present this list. Then they announce that 33% of all servers will be deleted instead of the previously announced 10%.

    Wildcard is one of the worse gaming companies I have come across.

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    So we supported you for years but now you won't support us? The people who helped you better the game? 

    Tell me why I should continue playing.

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    I can't believe both the servers I am on are being brought doe  they are both well populated why ark why primitive scorched earth 911 and primitive 315 not good

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    Will xbox players still be able to transfer to ragnarok even though it is coming after the Great migration? Im sorta confused since i really want to transfer my dinos to ragnarok.:Jerbmad:

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