How is this to be understood??

[Denverson]

I go into the game every day, on a specific server (where it happened) at least once a week, or even more often, and here it is ... Okay, I understand that the gate collapsed - I set a trap and forgot, but how was Strider automatically destroyed ???! What kind of chaos is this?! Yes, and the camera, which is an independent structure and should not be destroyed (it does not collapse on other servers, for understanding). I really want to hear the answer of server administrators or developers. And it turns out not only that they don’t follow the rules on the servers, but also my four striders were simply destroyed, in addition to those lost dinosaurs (throughout the whole game) when the servers fell. Is this some kind of incentive to buy a new version - first closing the servers, and then automatically destroying the property? Well then it was my last purchase from this publisher.
 

[Denverson]

Let me clarify - today I flew past the striders, they were in place, after a while there are such records as in the screenshot, in the game logs.
I almost forgot - at my base, there are even wooden buildings (to understand the time of absence) and that's all whole, and the Striders were destroyed.

 

 

Edited June 11, 2023 by Denverson

[SunsetErosion]

57 minutes ago, Denverson said:

Let me clarify - today I flew past the striders, they were in place, after a while there are such records as in the screenshot, in the game logs.
I almost forgot - at my base, there are even wooden buildings (to understand the time of absence) and that's all whole, and the Striders were destroyed.

 

 

What server? Official? Decay timers can be adjusted...
You fly by the structures and Stryders, thinking you resetted timers. Server crashed, reroll -> timers never resetted. Some other kind of rubberbanding could have prevented timers resetting properly...
Strange thing though is that they should have had decayed at more seperatly and different moments in time...
But they decayed pretty fast after eachother. Camera at Day 15474, Stryders at day 15553, and finally STONE gates at day 15555.
Maybe your server has little players that could trigger this, or your stuff was very remote...
1 ingame day is about 1 hour I think...
This log is not a strange outcome of reality if the stuff wasnt resetted properly...

[Denverson]

20 minutes ago, SunsetErosion said:

What server? Official? Decay timers can be adjusted...
You fly by the structures and Stryders, thinking you resetted timers. Server crashed, reroll -> timers never resetted. Some other kind of rubberbanding could have prevented timers resetting properly...
Strange thing though is that they should have had decayed at more seperatly and different moments in time...
But they decayed pretty fast after eachother. Camera at Day 15474, Stryders at day 15553, and finally STONE gates at day 15555.
Maybe your server has little players that could trigger this, or your stuff was very remote...
1 ingame day is about 1 hour I think...
This log is not a strange outcome of reality if the stuff wasnt resetted properly...

Sorry - I forgot to indicate that the server is official. I understand that you are interested in understanding the reason, so you analyzed it, but you will agree - what happened to the server there, I, as a player who bought the game and all the add-ons, should not worry. I'm much more worried that I got these Striders very hard - due to constant lags and server freezes, I tamed even level 25 for about an hour. And now imagine you have 4 Striders that you got hard (on two of them I spent exactly an hour or more, for each) and at one fine moment they are simply ... automatically destroyed ... In such a situation, you would be worried about what is there happened on the server and why? I think no. And now I see your interest in my topic, but I am very annoyed by the situation and I am waiting for more solutions to the problem from the server administrators, because my words are not empty - the problem will not be solved, I will not even look in the direction of the publisher, like friends, who always go along with me to play the same game as me.
Sorry for maybe not the answer that was expected, but I'm really nervous, because I spent a lot of real time on this game and a lot of unpleasant moments happened all the time, like here is one of these moments.

P.S.: I also apologize if the text seems ridiculous - I use Google translator, because I don’t know English well

[SunsetErosion]

42 minutes ago, Denverson said:

P.S.: I also apologize if the text seems ridiculous - I use Google translator, because I don’t know English well

No problem...
It is a sad day...
I never had anything like this happen to me with structures auto-decaying though. But I am very secure with resetting. I always wait untill everything is loaded. And also let the game load in big bases around what I am trying to reset. After that I always wait for server to save, before I log out.
I did got bothered by a glitch where you just tame an animal and then when you go to get it, it just autodecays. The system has flaws for sure!
Try your luck submitting a ticket. Maybe the GameMasters (GMs) will be easy on you these last few days and give a bunch of them back.
https://support.survivetheark.com/hc/en-us/requests/new

1. -> In-game Issues
2. -> Creature problem
3. -> Creature restoration
 

Edited June 11, 2023 by SunsetErosion

[Denverson]

55 minutes ago, SunsetErosion said:

No problem...
It is a sad day...
I never had anything like this happen to me with structures auto-decaying though. But I am very secure with resetting. I always wait untill everything is loaded. And also let the game load in big bases around what I am trying to reset. After that I always wait for server to save, before I log out.
I did got bothered by a glitch where you just tame an animal and then when you go to get it, it just autodecays. The system has flaws for sure!
Try your luck submitting a ticket. Maybe the GameMasters (GMs) will be easy on you these last few days and give a bunch of them back.
https://support.survivetheark.com/hc/en-us/requests/new

1. -> In-game Issues
2. -> Creature problem
3. -> Creature restoration
 

Well, I don't like filling out forms (tedious), but when people want to help, why not give it a try and see what happens.

UPD: This is horror, not a questionnaire - I had to start Steam, start the game, move to the server where the problem was, just to fill in the required fields 🤕For example, the questions "what's missing", "how much" and the like are surprising - in the logs of the game / server, after all, everything is visible, just search by character ID . But despite all the absurdity of the questionnaire, I filled it out (cheers) so let's wait and see what happens.

 

 

Edited June 11, 2023 by Denverson

[Thekuervito]

Server rollback before you log on,structures no get refresh and timer continue

[Denverson]

8 hours ago, Thekuervito said:

Server rollback before you log on,structures no get refresh and timer continue

You explained it so calmly that, as I understand it, this problem is not new and the players have already encountered it more than once?

UPD:I wrote it, and then I thought - stop, but what about other structures, why didn’t they collapse too?

 

 

Edited June 12, 2023 by Denverson

[CervantesMor]

1 hour ago, Denverson said:

You explained it so calmly that, as I understand it, this problem is not new and the players have already encountered it more than once?

UPD:I wrote it, and then I thought - stop, but what about other structures, why didn’t they collapse too?

 

 

 hello, you said "I flew over the Striders and they were fine", I assume they are not inside your base and therefore I assume the same thing for the Dino Gateways. the other structures didn't collapse because you were at your base after the Rollback, the Rollback could have happened right after you visited them, but in the meantime you were then at your base after the Rollback and there the timers reset normally

Edited June 12, 2023 by CervantesMor

[SunsetErosion]

12 hours ago, Denverson said:

You explained it so calmly that, as I understand it, this problem is not new and the players have already encountered it more than once?

UPD:I wrote it, and then I thought - stop, but what about other structures, why didn’t they collapse too?

The only weird thing about the specific moments of decay (days in game) is that the STONE gates only autodecayed like 2 hours after the Stryders.
This means that after the 8 day timer for the Stryders went 0, for 4 days, nobody went there to initiate a log for the auto-decay. Only then, right in between a gap of 2-3 hours before your stone gates would decay, someone was there to initiate the decay log for the Stryders. Then 2-3 hours later, someone went there again and the decay for the stone-gateways initiated...
This is weird, I would say. But not impossible...

But I could be wrong. It could also mean that you only get the log linked to that specific moment of decay, when you log in. Like with babies starving etc.
So you didnt log for 4 days after your stryders would have already autodecayed, and then logged back on 2-3 hours later to get the log for your stone gates to have been autodecayed.
If you would have checked logs and saw the camera autodecayed (Or the stryders), I would have been going there right away, because you would know that would have indicated something was up with the timers...

Edit: Doesnt make much sense after I thought about it...

Also weird is that for all that playtime, a time-span of 60 in-game days, you didnt die, cryo, tame, upload anything, claim a baby or something else to have popped up in the logs? Maybe keep an eye on the logs also...

Edited June 12, 2023 by SunsetErosion

[CervantesMor]

7 hours ago, SunsetErosion said:

The only weird thing about the specific moments of decay (days in game) is that the STONE gates only autodecayed like 2 hours after the Stryders.

 

probably its base, the Stridere and the Gates are located in 3 distant places. So he sleeps at his base, then he goes to "fly over" the Striders, he works or travels for a couple of hours before approaching the gates which are in another place, he circles some more and returns to the base, the days go by until when he repeats the "Refresh" he told us about but then comes the Rollback. the Timers have the previous "refresh" in memory with the 2 days difference.

[Denverson]

12 hours ago, SunsetErosion said:

The only weird thing about the specific moments of decay (days in game) is that the STONE gates only autodecayed like 2 hours after the Stryders.
This means that after the 8 day timer for the Stryders went 0, for 4 days, nobody went there to initiate a log for the auto-decay. Only then, right in between a gap of 2-3 hours before your stone gates would decay, someone was there to initiate the decay log for the Stryders. Then 2-3 hours later, someone went there again and the decay for the stone-gateways initiated...
This is weird, I would say. But not impossible...

But I could be wrong. It could also mean that you only get the log linked to that specific moment of decay, when you log in. Like with babies starving etc.
So you didnt log for 4 days after your stryders would have already autodecayed, and then logged back on 2-3 hours later to get the log for your stone gates to have been autodecayed.
If you would have checked logs and saw the camera autodecayed (Or the stryders), I would have been going there right away, because you would know that would have indicated something was up with the timers...

Edit: Doesnt make much sense after I thought about it...

Also weird is that for all that playtime, a time-span of 60 in-game days, you didnt die, cryo, tame, upload anything, claim a baby or something else to have popped up in the logs? Maybe keep an eye on the logs also...

I agree, I didn’t follow the logs much (I went to this server on business and left), until the moment when striders were needed. But now I will follow and also explained to the guys from the tribe.

 

[Denverson]

5 hours ago, CervantesMor said:

probably its base, the Stridere and the Gates are located in 3 distant places. So he sleeps at his base, then he goes to "fly over" the Striders, he works or travels for a couple of hours before approaching the gates which are in another place, he circles some more and returns to the base, the days go by until when he repeats the "Refresh" he told us about but then comes the Rollback. the Timers have the previous "refresh" in memory with the 2 days difference.

The gates, yes, were far from the base, but Strider was practically next to the base.
And now, when I read the assumptions of other players about what could happen, I begin to understand why one day a part of the base just collapsed, apparently, something also worked incorrectly on the server (then I thought that Giga might have destroyed it and didn’t bother ).
And before that, 2 Tek cameras were also destroyed by themselves, but then I didn’t pay attention to it - I thought I made a mistake somewhere when I placed them. And it turns out that if something went wrong here, then you need to carefully monitor what is happening next.

 

[Denverson]

As a result, after I submitted a request to technical support on the advice of one of the players, they helped me. Initially I had at least 2 Tek Stryders with bags and all 4 were with Excavation Rig. They returned random Stryders to me and only one was with Excavation Rig, all without bags, but...RETURNED! And this is the main thing, they did not ignore it, so the mood improved🙂

 

[GrumpyBear]

2 hours ago, Denverson said:

As a result, after I submitted a request to technical support on the advice of one of the players, they helped me. Initially I had at least 2 Tek Stryders with bags and all 4 were with Excavation Rig. They returned random Stryders to me and only one was with Excavation Rig, all without bags, but...RETURNED! And this is the main thing, they did not ignore it, so the mood improved🙂

 

I have to say you are kind of lucky to get any striders at all.  I had 2 get meshed on genOne and at that time they said they won't replace lost striders.

But as always, when they do replace them, there's no guarantee of stats or colors, so it falls in line with that logic that they won't give you striders that fit the same configurations as the ones you lost.