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Please report official server outages using this form: https://ark.gg/outage

If you lost in-game progress such as your character, etc. due to a rollback please submit a Support Ticket to get in-game assistance.


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hello Community


I play on Xbox on Official Server Crystal Isle 1500 PVE. Since the Crash was there all of us getting disconnected every 10 Minutes. I traveled via Obelisk to Gen2 and had the same problem over there. Someone in here have the same problem or maybe have an Idea what to do now.

thx for any kind of help

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EU-PVE-Official-Ragnarok72 down its te same like

It is Very sad, all these year's later and the company still has month  2 issue's . 608, 596 , 380 , 71 ,371 , 455, 46,  503... Really shows us what wildcard thinks of us by allowing our servers to go

Stop wasting everyone's time by hijacking their complaints about official servers, and turning them into a back and forth on why they should play unofficial. We weren't born yesterday. Many of us have

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5 minutes ago, r3f3sis said:

Wait...what? dead?


That site is an unofficial third-party tool that uses Steam API to track servers. When a server do not respond to their queries for a set period of time, they label it as dead. Just report the outage using the following form and the server team will look into it and bring it back up whenever they can: http://ark.gg/outage

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NA-PVE-Official-GenTwo971 - (v334.3)

Has been Offline for the past 15 or so hours.  I did submit an Outage report and also replied to a twitter post from @survivetheark. 

If anyone there at WildCard can help that would be awesome.

 I had to create a new account on the forums to post the server outage for Gen2 971, I've always have logged in via Steam to send in Support Tickets over the years or to post on the forums. Only option was Xbox? which I am NOT a console player or create a new forum account.

If anyone there at WildCard can help to get our server back up and running that would be great, Thank You.

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998 get again nuked 10 times per day.

I really had the hope after the last patch it would become better, especially because the enhanced restore was activated (where all players get kicked but the map is immidiately up again).

But no, enhanced restore was only for a few days, I can't progress because any progress is nullified because of the frequent restores.

When you devs introduced missions into the map in Gen1 you also introduced hundreds of possible exploits and you needed many months to iron out. And now with Gen2 the same.
Why do you repeat a game design which brings in hundreds of possible exploits?

The Gen2 rush is over, playercount per server is mostly one digit, and the remaining players have to deal with restore after restore after restore ...

I guess the enhanced restore costs extra, but you really should enable it for all gen2 servers until you have ironed out this giant mission exploit mess.

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I don't think I've ever come across another scenario where the vendor, Wildcard in this case, has failed repeatedly to communicate effectively with it's customers. Not only is Gen 2 completely unfit for purpose with it's continual crashes (my server has been crashing every few minutes for the last two days), persistent lag and frequent rubber banding but the game is being killed by the people who make it. Throughout the web people are complaining bitterly about losses - that is time and in game product, which, when communicated through tickets or social media, are apparently ignored. Nowhere can I find a single official comment along the lines of "yeah, we know we're serving you up a really, really bad experience and we are working to fix it." Appalling. Maybe we should all ask for our money back from Microsoft or whoever you bought the game from?

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Server has been down for a few days

on loading screen just keep loading PrimalGameData_BP then comes up with 'unknown error'. other servers work fine and tested on multiple users and xboxes with same result.

logged several tickets but get no response and nothing showing in outages etc..  have a heap of cryo balls about to expire so starting to get agitated, any suggestions on how to get resolved?? 

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Already reported with the outage thing which feels like it goes no where at the moment. Our server 965 along with apparently server 972 have been down for 12 hours already. is there anyway to reach somebody and maybe get a reboot command sent or something. the cluster node is prob just sitting there ignored at the moment and needs a good ole button push.

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HELP !  Server 963 is broken and rolling backwards, i threw out a maewing was putting berries in it, 15 min later server crashed when it restarted the maewing was back in cryo pod, like i never threw it out, 15 min later server crashed now maewing is in cryo fridge like i never took it out, been almost an hour and still no berries in damn maewing

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So I started playing Ark again about 2 weeks ago after a few years break. I'm on Official/PvE/PC and for the past week or so, the server I'm on has been constantly and consistently crashing and rolling back. Basically every 15 minutes, the server will have a huge lagg spike, then disconnect and disappear from the server list. About 15-20 minutes later, the server will come back online (rolled back a bit) and repeat over and over.

For perspective on how consistent the crashes are, I filled an indie forge with metal Thursday night, and only 7 stacks have smelted by today, Saturday morning. My baby dodos also have only grown a few percent. I've never had this kind of problem on Official PvP back then, is this type of thing just common in PvE or something?

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  • lTaySoNl changed the title to 656 server unavailable in steam but available in epic games 2 days!
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