GreenRoc Posted February 11, 2019 Share Posted February 11, 2019 Anyone else unable to access Incident Reports?https://survivetheark.com/index.php?/incident-reports/ I am getting error code 2T254/2 Just wondering if its something on my end or not. I am able to see PC bug reports. My tribemate says she sees the same error. Is there something I should do on my end, or should I keep waiting for it to fix itself? Link to comment Share on other sites More sharing options...
acat Posted February 11, 2019 Share Posted February 11, 2019 6 minutes ago, GreenRoc said: Anyone else unable to access Incident Reports?https://survivetheark.com/index.php?/incident-reports/ I am getting error code 2T254/2 Just wondering if its something on my end or not. I am able to see PC bug reports. My tribemate says she sees the same error. Is there something I should do on my end, or should I keep waiting for it to fix itself? I cant see my report as well even the notification i received when the gm responded to me is gone Link to comment Share on other sites More sharing options...
FeyGriffin Posted February 11, 2019 Share Posted February 11, 2019 Getting the same error here, so it's not just you ? Guess there was a change to the backend that wasn't mirrored on the link.... or their DB server's down - not exactly a user friendly error message! Link to comment Share on other sites More sharing options...
GreenRoc Posted February 11, 2019 Author Share Posted February 11, 2019 Thx. I was in the middle of reporting someone who had threaten me saying they were going to report me. After hitting submit, I saw the incident reports page error... I had freaked out until you all said you were seeing this too. Link to comment Share on other sites More sharing options...
Leinadarcher Posted February 12, 2019 Share Posted February 12, 2019 Yep I also see this. Our tribe was globally banned and dev wiped for something we didn't do. It's an annoying situation of not knowing if Wildcard just made a huge mistake, or someone has gone out of their way to deliberately fake evidence in order for us to get banned. Link to comment Share on other sites More sharing options...
Wildcard Community Eli Posted February 12, 2019 Wildcard Community Share Posted February 12, 2019 We're mixing things up with submitting reports. To submit an incident report go under support > help in the navigation bar. Link to comment Share on other sites More sharing options...
Leinadarcher Posted February 12, 2019 Share Posted February 12, 2019 53 minutes ago, Eli said: We're mixing things up with submitting reports. To submit an incident report go under support > help in the navigation bar. I just submitted a report, following your instructions, and it's immediately showing as 'solved', even though I had just posted this a second ago. Are you sure this is the correct/current form to use? I feel it is not working either Link to comment Share on other sites More sharing options...
GreenRoc Posted February 12, 2019 Author Share Posted February 12, 2019 2 hours ago, Leinadarcher said: Our tribe was globally banned and dev wiped for something we didn't do. It's an annoying situation of not knowing if Wildcard just made a huge mistake, or someone has gone out of their way to deliberately fake evidence in order for us to get banned. Due to additional complications beyond my control, and seeing this manipulative player start to work himself into a place to try to get me reported (by repeating the same actions he took towards my friends who got their pillars deleted), I maybe calling it quits on official from these events tonite. I cant even report this guy right now. I plan to hop on briefly to sort stuff out for my tribemate to take over, and then I'm done. I do love this game, but when Devs give the win to a manipulative troll, I cant trust the system to keep good people safe. Its just not safe for me anymore. Time for singleplayer and/or unofficial, because I love this game too much to totally ditch it. Thx Eli for the update. I appreciate all you do, and know you can only do so much. Link to comment Share on other sites More sharing options...
acat Posted February 12, 2019 Share Posted February 12, 2019 16 hours ago, Eli said: We're mixing things up with submitting reports. To submit an incident report go under support > help in the navigation bar. What happened to the old reports? I had a ticket open since december last year, there was a lot of evidence in it that is hard to recover now. Its already a shame that you dont manage to solve or even answer your tickets, but if it is deleted now (which it looks like) then im loosing the last bit of faith i have in you wildcard. Link to comment Share on other sites More sharing options...
acat Posted February 17, 2019 Share Posted February 17, 2019 So a while ago wildcard has changed something with their ticket system, and many people complained that they cant access their tickets anymore. I have yet to see an official announcement from wildcard regarding what has happened (pls show me if i missed it). The abuse report i had sent in seems to be deleted, it will be very hard for me to scratch together all the evidence again that i had in it, and i cant even send the gm who dealt with it a pm as it seems like gm´s cant receive messages. Its really frustrating and i cant belive how a customer support can be that bad, first it takes ages to get an auto generated response and then the tickets just get deleted, without any notification for the customers. I´ve never seen anything like this... Link to comment Share on other sites More sharing options...
MarkMartin Posted February 17, 2019 Share Posted February 17, 2019 This is wildcard, and you got WILDCARDED!!!111!!1!! Link to comment Share on other sites More sharing options...
acat Posted February 18, 2019 Share Posted February 18, 2019 Thanks for merging my thread into this old one mods, i had forgotten that it existed. Good job! How about you use your connections to get some answers for the community? Dont take this personal, but this issue really upsets me. Link to comment Share on other sites More sharing options...
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