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  • The Great Migration & Xbox UWP

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    As we have previously mentioned in July, today marks the beginning of the process of removing our lower population ARK servers on PC, Xbox, and PS4. Here is a quick breakdown on how this process will work.

    Taking Down Low Pop Servers
    These lower population servers make up about 33% of the existing online servers, with calculations based on sustained player-count as well as popularity of game mode. These servers will be taken offline and be re-purposed for new, fresh servers that will be put up on launch day. Any existing server that is not considered a low pop server and is not taken down will become a Legacy server. 

    Legacy servers will remain on a separate cluster from the new cluster, which means you will not be able to transfer anything between Legacy servers and the new servers.

    Servers Up for Deletion
    Below is a complete list of the servers that will be deleted come August 29th. You have from now until 12:00am EST on the 29th to move your belongings onto a server not present on this list. Please click one of the links below. They are separated by platform (PC, Xbox, and PS4).

    How To Move Servers
    If you are unfamiliar with the process, you are able to upload your items, creatures, and player through the Obelisk terminal, supply drops, as well as the Tek Transmitter. Survivors are advised to use Cross-ARK immediately to relocate their belongings onto a server that is not included in our take-down list above.

    Server-wide Blackout
    Our Official Server Network will be taken down at 12:00AM ET on August 29th and will remain down for approximately 8 hours, with our official servers coming back online at 8am ET. During this time we will be going through the process of removing all servers outlined in this post and re-purposing them into a new cluster, completely separate from all Legacy servers. The Legacy servers and all the new servers will come back online after that time.

    Important Customer Support Legacy Information
    When the current servers become Legacy servers on the 29th, we will no longer offer Customer Support to these Legacy servers. All outstanding tickets to our Customer Support team will be wiped clean on launch day, and no future tickets submitted by those playing on Legacy servers will be accepted. Going forward our Customer Support team will be focused on assisting those present on the new cluster, which will not be plagued by many of the issues that occurred during the Early Access process. Unfortunately it is beyond the scope of our operation to continue to offer support on Legacy servers at this time.

    Do note that this is for Customer Support only, which is the process of submitting a ticket through our support system. Legacy clusters for PS4 and for Xbox will still be receiving Ragnarok servers. Legacy servers will also receive all of the same fixes and content that the new cluster will.

    Allocation of New Servers
    We know you are all very curious about this, but we don’t have this information ready to share quite yet. What I can tell you is that we plan to continue to support all current existing game modes in some capacity, so you won’t lose access to your favourite way to play the game. In the beginning we will be mainly focusing our efforts on strictly PVP and PVE servers on all maps, but will allocate servers to the other game modes based on their popularity.

    Server Saves of Deleted Servers
    We will make the save files available as soon as we can, which will likely be sometime before Saturday. We will host these files which anyone can download and then you are welcome to re-host the save file for your own use. We'll include a link to where you can download server saves in this post when they are available. 

    To those affected by the move, we apologize greatly. This moving process will not be easy, but it is a necessary step towards our official launch. We have learned a lot throughout our Early Access adventures. Throughout our ups and downs, you’ve stood by our side and continued to support us during our growing pains and mess ups which is why we wanted our players to have the ability to keep as much progress as they can while still moving forward with a plan that will improve the game overall. We are committed to monitoring the health of this new cluster with our new ddos mitigation and changes to the transfer system (both of which will also be present on the Legacy servers), which will no doubt improve the official online playing environment.

    We look forward to fostering a fair and fun community with the beginning of our brand new ARK cluster on launch day. We very much appreciate your support of ARK through its Early Access process. 

    Xbox UWP, Rentable Servers, Crossbuy, & Crossplay!

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    While I have you here, I have some Xbox news to share as well!

    Originally our plan was to go out with Play Anywhere on our launch day but unfortunately that has now been pushed back until mid-September. However I do have some exciting news to share: with the use of Xbox and Windows 10 PC Crossplay (UWP) you can host your own server without needing an extra copy of the game or a second console to do it! (Though it is important to note that you will still be able to host a Player Dedicated server this way.) If you own ARK digitally on Xbox, you get the Windows 10 PC version as well as the Xbox One X version for free and you can play with all your Xbox friends from your PC or either console. 

    In addition, we'll be introducing rentable servers for our Xbox Survivors at that time! We'll be sure to let you all know when these additions are ready to go out to Xbox users.

    Our release date is rapidly approaching and we're very excited for what is about to come. We hope you are too!

    All the best,

    Studio Wildcard

    :Jerblove:


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    Going to be fun losing all my hard work. Will be near impossible to find and build a place in 5 days for all the Dino's. Servers are so crowded now. Nice that we get to lose the non transferable stuff too.

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    8 minutes ago, anirishknight said:

     

     

    From the post it self.

     

    Important Customer Support Legacy Information
    When the current servers become Legacy servers on the 29th, we will no longer offer Customer Support to these Legacy servers. All outstanding tickets to our Customer Support team will be wiped clean on launch day, and no future tickets submitted by those playing on Legacy servers will be accepted. Going forward our Customer Support team will be focused on assisting those present on the new cluster, which will not be plagued by many of the issues that occurred during the Early Access process. Unfortunately it is beyond the scope of our operation to continue to offer support on Legacy servers at this time.

    Yeah i kind went over two points lol, I was meant to say legacy servers will still be supported for the new maps. Not sure how or even why i wrote low priority ? 

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    12 minutes ago, PrimalBroom744 said:

    So many have destroyed the soon to be legacy servers by duping items. They are waiting for every one to be tired of these servers as they soon will go up in a large smoldering dung heap. This will lead to them being able to shut larger and larger amounts of servers down as people quit or move to populate these brand new servers. This is going to be in essence there way of wiping the servers with out getting to much blood on their hands as people have poured there blood and sweat into these servers. Also its more of a money thing to be honest. They have posted what it costs them to run these servers and to be honest a bigger number in the bank account never made anyone sad but, I personally would have preferred them pulling the trigger now and do the full wipe then have them smiling and saying we do care about every one, even the little guy as they slowly slit are wrists as they turn there head away to look towards the money.

    Out of absolute curiosity how many times have you used support?

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    1 minute ago, daniel91parker said:

    Out of absolute curiosity how many times have you used support?

    How many times have you called the cops on your neighbor? It is not about ever having to use it, it is about the deterrent factor and about legacy servers getting the shaft. Why would they not need supported if they were going to be a viable option for people in the future. If I read between the lines correctly what I really read was, "stay on legacy until the new people can get established, then be wiped and forced to the other cluster.

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    Cool, I feel like I have just been kicked in the balls. I have gotten really far in a matter of the few days with xp and what not boosted on pve/us/936 only to go through the list and see that it's getting wiped. Really? Just when I got back into enjoying the game after a long period of time of not play it, this happens. Awesome.

    Well time to put this game down for good then and wait until 2018 so I can play Monster Hunter Worlds. Get bent Wildcard.

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    6 minutes ago, NathanAndDaddy said:

    How many times have you called the cops on your neighbor? It is not about ever having to use it, it is about the deterrent factor and about legacy servers getting the shaft. Why would they not need supported if they were going to be a viable option for people in the future. If I read between the lines correctly what I really read was, "stay on legacy until the new people can get established, then be wiped and forced to the other cluster.

    You realise it's a game, what are you going to do if they refuse you support? leave the game, say the game is crap/ say the company is crap? or just plod on. comparing support to cops is funny and retarded.

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    Wow really?? My server isn't up there, but basically your giving us the middle finger when your own Customer Support don't do poop as it is!! The Customer Support for your game is a giant lie, I submitted a ticket for a Mosa a good couple months or so back that was stuck (not on anything mind you, but just stuck out in the water unable to be ridden or follow) and what happened? towards the end of the month long after it died I finally get a response. Not only that, but there are still Duper's on my server and I have submitted numerous tickets about this and yet nothing has been done. After all of that you've basically waved us off, saying your on your own we're gonna focus on the new players instead of the ones who put time and effort into helping you make this game into the game it is today. If what I said isn't true then just complete the tickets people have submitted and stop the Duper problem going on on pretty much every server.

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    43 minutes ago, PrimalBroom744 said:

    So many have destroyed the soon to be legacy servers by duping items. They are waiting for every one to be tired of these servers as they soon will go up in a large smoldering dung heap. This will lead to them being able to shut larger and larger amounts of servers down as people quit or move to populate these brand new servers. This is going to be in essence there way of wiping the servers with out getting to much blood on their hands as people have poured there blood and sweat into these servers. Also its more of a money thing to be honest. They have posted what it costs them to run these servers and to be honest a bigger number in the bank account never made anyone sad but, I personally would have preferred them pulling the trigger now and do the full wipe then have them smiling and saying we do care about every one, even the little guy as they slowly slit are wrists as they turn there head away to look towards the money.

    The problem with that is once the Legacy servers go up your stuck in them. They basically want you to start over on a new server with new character and everything.

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    2 hours ago, Grekerr said:

    I dont see the problem here. They could have wiped everything, but instead they found a solution that works for most

    If the server you play on have 10 or less people just download the save and make a private one

    All this damn whining

     

    The problem people have is with Wildcard lying. We were told we'd have 30 days notice of eviction, which turned into 5 days as of last night. We were told they'd only be wiping and re-purposing servers that were completely dead. and that would only amount to 10% of the worst servers. Now its 33%.  Jat gave a full throated promise that these legacy servers would have FULL SUPPORT just like the new servers where the only difference would be you can't transfer from legacy to new. 

     

    Ark 5.JPG

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    I have to agree with everyone else that stopping support on the game for legacy servers is a kick in the teeth to all of us that have been helping to better the game and we even paid WILDCARD for the privilege to do so.  Honestly if you are going to stop support then you should have just shut down all the servers and started fresh and given players who were on the old server a level 80 character with full tek gear on the new servers with a starter of building items to get them going.  But stopping support and basically saying "hey the servers are going to be crap but we dont care about you and how you helped us" is pure bullpoop and you really should just give everyone here their money back for your ignorance and for taking advantage.  I will definately be reporting WILDCARD to the better business bureau and i suggest everyone else do the sameif you want your money back.

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    Can we please have a new Q&A  from Jeremy #Jen as can us legacy server players please get a game save of each server so we can transfer our saved game data to a single player host option this my be one way to save some dedicated survivors from se/ se pve. Otherwise me and tribe members are done. Because hay what the hell is the point in carrying on when the server is screwed because of people building and breeding bigger than the game can handle some issues here still need a resolve and WC is diving for a belly flop rather than that perfect score!

     

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    So for all those who have played ark for the last 2 years, we are basically being forced to leave legacy servers and move onto the new servers because at some point there wont be any legacy servers.

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    All i have to say is you all agreed to terms when you decided to play a prerelease game funny how many you are complaining !

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    Personally to me its the lying that seems to be the main problem, they say 1 thing and do the complete opposite. Why not just say they want to get rid of legacy servers to help costs and would like players to move onto the new servers upon release, or allow players to keep theyre character and say 2 - 5 dino's (within reason) to transfer possibly as an achievement or thankyou for the 2 years of basically play testing a game work in progress. But since the announcement many are kicking off in forums, destroying theyre stuff/ killing theyre dino's so baiscally quitting the game and not coming back as they have no faith in a gaming company and with all the games announced for release many will move onto something different.

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    Within weeks the new cluster is gonna look like the legacy one. Dupe everywhere. Nothings gonna change. You just buying yourself a few weeks break.

    Imo they total jerks about the already not really helpfull support service, and additionaly sguting it down for all those people who helped them making the game what it is. Without us all they would have no money for the game or enough information about the game-play itself. 

    But what do we know.

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    Fantastic... May as well have just made legacy 5x permanent and let it turn into a custom unmanaged hell hole for people to rot in.

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    Will xbox players be able to play on already running PC servers? For example, I'm playing a SE unofficial server on my PC would an Xbox player be able to join this server?

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    So what ever happened to the 1 month notification and such?  Or them opening new servers for the migrants to move to?

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    I agree man, they

    21 hours ago, Karnivore said:

    What the hell happened to servers would only need a few people per weeks and you would " keep the servers open for that one person "?

    My SE server is on here and it never has zero pop and now we all have to move?

    Will you allow us to xfer our non xferable items like element and wyvern talons ? 

     

    Quote from the state of the ark

     

     We will also be taking steps to remove some of our ‘ghost town’ servers, where the player population has remained near-zero for an extended duration of time. We’ll take a look at the statistics and will be repurposing 10% of the lowest count servers across all platforms

     

    Supported SE form the minute it came out, sever is never near-zero for an extended duration of time.  

    and now on release, with the phoenix i have been waiting months and months for, i have no base and i stand to loose all of my non xferable stuff... just awesome

    i agree, this is a stupid move, the only saving grace is we will get a copy to rehost

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    3 hours ago, daniel91parker said:

    You realise it's a game, what are you going to do if they refuse you support? leave the game, say the game is crap/ say the company is crap? or just plod on. comparing support to cops is funny and retarded.

    The reason I am so passionate is because I love the game. The game is great, the game makers make lots of horrible decisions, though.

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    2 hours ago, TheDude88 said:

    All i have to say is you all agreed to terms when you decided to play a prerelease game funny how many you are complaining !

    But I changed the way I played expecting the to keep their promises. This was not an omission or missed deadline, this was an intentional choice to do something they promised they would not do. Can you please tell me where in the terms of service it says I agree to just go along if the developers flat out lie? I could not find that section.

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    So now not only is the game unbalanced for new players vs players that have been on servers for years but the few people that did play on the quieter servers now get to be killed regularly. Awesome.

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    Also no legacy player will get the phoenix as just about all SE servers are on the kill list.

     

     

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    23 hours ago, colt45002000 said:

    So no customer support for legacy servers? So we have issues on them we are just stuck out. 

    looks like it

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