Administrator Jatheish Posted March 7, 2017 Administrator Share Posted March 7, 2017 Hey Survivors, Unfortunately, I have some sad news to share with you. Earlier in this week during our backup process, this machine experienced a critical hardware failure which prevented us from accessing the box for a short while. We have spoken to our hosts and identified the failure. It occurred during the actual writing of the backup and clobbered both the main server files, as well as those we were writing. This means that data on the above servers are lost and we are not able to retrieve them. Sadly this was a one-in-a-million fluke and we are going to look into ways to prevent this from occurring in the future. We sincerely apologise for the loss of data suffered. I know it sucks, horrible timing, especially considering the recent AWS outage and we certainly understand your frustrations. This box will continue to remain offline until it has been appropriately set up with completely new hardware and undergoes our prep for becoming a part of the Official ARK network. This could take a while, however, when it's ready, the save files will be fresh/new. Sorry guys! Link to comment Share on other sites More sharing options...
Whalehunter232 Posted March 7, 2017 Share Posted March 7, 2017 Sooooo. What you are saying is, everything is gone? My lvl 94 character. All my dinos. My godly base? Link to comment Share on other sites More sharing options...
heiser Posted March 7, 2017 Share Posted March 7, 2017 In before the onslaught. Good on ya though, communicating the issue. Most will yell and scream, but some will be thankful. Link to comment Share on other sites More sharing options...
Administrator Jatheish Posted March 7, 2017 Author Administrator Share Posted March 7, 2017 1 minute ago, Whalehunter232 said: Sooooo. What you are saying is, everything is gone? My lvl 94 character. All my dinos. My godly base? Unfortunately, this is correct assuming you're one the above servers. Link to comment Share on other sites More sharing options...
Wilson Posted March 7, 2017 Share Posted March 7, 2017 We've gotta find comfort in the fact that the game provides such an amazing experience that it overall overcomes those sporadic frustrations. Link to comment Share on other sites More sharing options...
Whalehunter232 Posted March 7, 2017 Share Posted March 7, 2017 I was expecting this outcome. I really was. Just mad that we waited so long. Link to comment Share on other sites More sharing options...
heiser Posted March 7, 2017 Share Posted March 7, 2017 5 minutes ago, Whalehunter232 said: I was expecting this outcome. I really was. Just mad that we waited so long. Cant blame them for taking the time they needed to look at all available options. Link to comment Share on other sites More sharing options...
Swaino Posted March 7, 2017 Share Posted March 7, 2017 Wait so this was the first backup to be completed on this machine? Link to comment Share on other sites More sharing options...
Darkneon2002 Posted March 7, 2017 Share Posted March 7, 2017 LoL only one savegame? My unofficial makes a savegame every 30 minutes, wc manages their servers poorly! Link to comment Share on other sites More sharing options...
ShawnWolf Posted March 7, 2017 Share Posted March 7, 2017 Ah well. I didn't lose much in the long run Link to comment Share on other sites More sharing options...
Mrdaeton1 Posted March 7, 2017 Share Posted March 7, 2017 does that mean that onces those servers come back online there might be another evolution event but better so those people can get back on there feet Link to comment Share on other sites More sharing options...
BossFi Posted March 7, 2017 Share Posted March 7, 2017 Wow..you don't have several backups stored from previous days stored on separate drives? Link to comment Share on other sites More sharing options...
GreenRoc Posted March 8, 2017 Share Posted March 8, 2017 2 hours ago, Darkneon2002 said: My unofficial makes a savegame every 30 minutes My unofficial saves every 15, and I can see over a dozen gamesave files at any one time. I don't understand why one of the older files wasn't used? Unless the failure of the bad hardware lost all of the older saved data too. Link to comment Share on other sites More sharing options...
Penyajo Posted March 8, 2017 Share Posted March 8, 2017 Is there going to be any form of compensation? I mean alot of us are done playing the game if we really have to start all over. We might not have been an alpha tribe but we were doing damn good. Link to comment Share on other sites More sharing options...
awhiteguy Posted March 8, 2017 Share Posted March 8, 2017 3 hours ago, Penyajo said: Is there going to be any form of compensation? I mean alot of us are done playing the game if we really have to start all over. We might not have been an alpha tribe but we were doing damn good. bye... Link to comment Share on other sites More sharing options...
Braddock110 Posted March 8, 2017 Share Posted March 8, 2017 Took them so long cause what there sick they have excuses for everything. Link to comment Share on other sites More sharing options...
Darkbibou Posted March 8, 2017 Share Posted March 8, 2017 Maybe it's time to make real backups. Only one save/copy and on the same machine is not a backup plan, it's a failure plan.. A backup must be made on a different hardware/site and you should definitly have more than one. Link to comment Share on other sites More sharing options...
Adogcoleman Posted March 8, 2017 Share Posted March 8, 2017 9 hours ago, Penyajo said: Is there going to be any form of compensation? I mean alot of us are done playing the game if we really have to start all over. We might not have been an alpha tribe but we were doing damn good. Lol don't play ark if you have this mindset. I've had to restart dozens of times, a couple of those was when I was in a alpha tribe. It happens. Link to comment Share on other sites More sharing options...
Kamala Posted March 8, 2017 Share Posted March 8, 2017 11 hours ago, GreenRoc said: My unofficial saves every 15, and I can see over a dozen gamesave files at any one time. I don't understand why one of the older files wasn't used? Unless the failure of the bad hardware lost all of the older saved data too. Yes, and All of your saves, are most likely placed om the same drive. Link to comment Share on other sites More sharing options...
ArkTheIsland Posted March 8, 2017 Share Posted March 8, 2017 WC must be one in a million then cause you guys got all the flukes Link to comment Share on other sites More sharing options...
usrevenge Posted March 8, 2017 Share Posted March 8, 2017 Don't allow transfers for at least a month when those servers come back, have 2x everything for those servers too. Yes it sucks but miniMize damage by limiting transfers Link to comment Share on other sites More sharing options...
ArkTheIsland Posted March 8, 2017 Share Posted March 8, 2017 So I'm confused about why the rollback post was closed? It was the most popular thread you guys have ever had and was still getting active posts? It's bad enough you won't address it but trying to silence people is crazy. All these people protesting facism should come over to the forums. Link to comment Share on other sites More sharing options...
Grilledamoeba Posted March 8, 2017 Share Posted March 8, 2017 17 hours ago, Darkneon2002 said: LoL only one savegame? My unofficial makes a savegame every 30 minutes, wc manages their servers poorly! "clobbered both the main server files, as well as those we were writing. " means even the older saves were lost. Link to comment Share on other sites More sharing options...
Musoka Posted March 8, 2017 Share Posted March 8, 2017 So... No off host machine versioning on the backup scheme, no mirrored raid array or the raid was unmonitored? I work in IT, how does this happen? The integrity of small client businesses of less than ten employees I manage- I have versioned backups offsite and off machine and these guys have a hell of a lot less revenue going on. Take advantage of your data centers and you obviously have them networked together via site to site vpn or however you're doing things. Backup and shuttle data around the locations. Get the data not only off machine but offsite. Stuff like this along with the level of support provided has me aching to know when we'll be getting the option to host a dedicated server on pc architecture for console versions. Any hopeful eta on that? And will we have the option to connect to the cluster even if temporarily to pull off our dinos, transfer to our servers? Not that I expect an answer based on prior attempts at getting serious info from the team. Sorry to those affected. I'm on ps4 but not that hypervisor. Has me wary though. Be nice to have stability, performance, and redundancy prioritized now. Not that I don't appreciate the new dinos and gear but we have a lot of content, be nice to see the core systems come up to speed guys. Please get the game more robust, things happen in the real world, it's about preparation. Also, be nice particularly on ps4 to see performance rise. Love the game but the performance/lag can be unreal at times even on a killer connection. I know you have a lot going on but I think it's time to prioritize the problems right now. Thanks Link to comment Share on other sites More sharing options...
scrappylloyd Posted March 9, 2017 Share Posted March 9, 2017 17 hours ago, Adogcoleman said: Lol don't play ark if you have this mindset. I've had to restart dozens of times, a couple of those was when I was in a alpha tribe. It happens. "My name is Adogcoleman and the alpha tribe I am leeching off of just got wiped... oh well." You either work for Ark or are a complete nub. Do you spend your free time polishing your participation ribbons and trophies too? Cheers Link to comment Share on other sites More sharing options...
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