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  • The Great Migration & Xbox UWP

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    As we have previously mentioned in July, today marks the beginning of the process of removing our lower population ARK servers on PC, Xbox, and PS4. Here is a quick breakdown on how this process will work.

    Taking Down Low Pop Servers
    These lower population servers make up about 33% of the existing online servers, with calculations based on sustained player-count as well as popularity of game mode. These servers will be taken offline and be re-purposed for new, fresh servers that will be put up on launch day. Any existing server that is not considered a low pop server and is not taken down will become a Legacy server. 

    Legacy servers will remain on a separate cluster from the new cluster, which means you will not be able to transfer anything between Legacy servers and the new servers.

    Servers Up for Deletion
    Below is a complete list of the servers that will be deleted come August 29th. You have from now until 12:00am EST on the 29th to move your belongings onto a server not present on this list. Please click one of the links below. They are separated by platform (PC, Xbox, and PS4).

    How To Move Servers
    If you are unfamiliar with the process, you are able to upload your items, creatures, and player through the Obelisk terminal, supply drops, as well as the Tek Transmitter. Survivors are advised to use Cross-ARK immediately to relocate their belongings onto a server that is not included in our take-down list above.

    Server-wide Blackout
    Our Official Server Network will be taken down at 12:00AM ET on August 29th and will remain down for approximately 8 hours, with our official servers coming back online at 8am ET. During this time we will be going through the process of removing all servers outlined in this post and re-purposing them into a new cluster, completely separate from all Legacy servers. The Legacy servers and all the new servers will come back online after that time.

    Important Customer Support Legacy Information
    When the current servers become Legacy servers on the 29th, we will no longer offer Customer Support to these Legacy servers. All outstanding tickets to our Customer Support team will be wiped clean on launch day, and no future tickets submitted by those playing on Legacy servers will be accepted. Going forward our Customer Support team will be focused on assisting those present on the new cluster, which will not be plagued by many of the issues that occurred during the Early Access process. Unfortunately it is beyond the scope of our operation to continue to offer support on Legacy servers at this time.

    Do note that this is for Customer Support only, which is the process of submitting a ticket through our support system. Legacy clusters for PS4 and for Xbox will still be receiving Ragnarok servers. Legacy servers will also receive all of the same fixes and content that the new cluster will.

    Allocation of New Servers
    We know you are all very curious about this, but we don’t have this information ready to share quite yet. What I can tell you is that we plan to continue to support all current existing game modes in some capacity, so you won’t lose access to your favourite way to play the game. In the beginning we will be mainly focusing our efforts on strictly PVP and PVE servers on all maps, but will allocate servers to the other game modes based on their popularity.

    Server Saves of Deleted Servers
    We will make the save files available as soon as we can, which will likely be sometime before Saturday. We will host these files which anyone can download and then you are welcome to re-host the save file for your own use. We'll include a link to where you can download server saves in this post when they are available. 

    To those affected by the move, we apologize greatly. This moving process will not be easy, but it is a necessary step towards our official launch. We have learned a lot throughout our Early Access adventures. Throughout our ups and downs, you’ve stood by our side and continued to support us during our growing pains and mess ups which is why we wanted our players to have the ability to keep as much progress as they can while still moving forward with a plan that will improve the game overall. We are committed to monitoring the health of this new cluster with our new ddos mitigation and changes to the transfer system (both of which will also be present on the Legacy servers), which will no doubt improve the official online playing environment.

    We look forward to fostering a fair and fun community with the beginning of our brand new ARK cluster on launch day. We very much appreciate your support of ARK through its Early Access process. 

    Xbox UWP, Rentable Servers, Crossbuy, & Crossplay!

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    While I have you here, I have some Xbox news to share as well!

    Originally our plan was to go out with Play Anywhere on our launch day but unfortunately that has now been pushed back until mid-September. However I do have some exciting news to share: with the use of Xbox and Windows 10 PC Crossplay (UWP) you can host your own server without needing an extra copy of the game or a second console to do it! (Though it is important to note that you will still be able to host a Player Dedicated server this way.) If you own ARK digitally on Xbox, you get the Windows 10 PC version as well as the Xbox One X version for free and you can play with all your Xbox friends from your PC or either console. 

    In addition, we'll be introducing rentable servers for our Xbox Survivors at that time! We'll be sure to let you all know when these additions are ready to go out to Xbox users.

    Our release date is rapidly approaching and we're very excited for what is about to come. We hope you are too!

    All the best,

    Studio Wildcard

    :Jerblove:


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    All that hard work 1000s of hours building and grinding.

    Our base has withstood for over a year and a half. Its freakin huge.

    YOU ARE KICKING US OUT OF OUR HOME!!!!!!!! 

    TO SAVE A FEW BUCKS ON NEW SERVERS? 

    Suffered thru horrendous lag, fought off dupers and ENDLESS DCing only for you to throw us out WITH A FEW DAYS NOTICE!!!! 

    You guys are wrong. So wrong on this decision. 

    I can tell you we wont be transferring ANYTHING. We would rather watch it all vanish and be done with this game AND done with wildcard once and for all.

    Sincerely

    one pissed EX ark player

     

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    9 hours ago, Hawkin said:

    This is some of the Dirtiest Stuff wildcard has done (which is saying alot) They wait until 5 days before they delete the servers to present this list. Then they announce that 33% of all servers will be deleted instead of the previously announced 10%.

    Wildcard is one of the worse gaming companies I have come across.

    i am sorry but i have to agree on that :|

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    In the state of the game post Jat commented ....

    "We'll be making a new PvP Cluster, and the current PvP one will become a legacy cluster (indicating that the servers are not fresh on retail launch). PvE will not go through that process, and for now will remain as is, though if there are 'ghost-town' PvE servers, they may get repurposed. Keep in mind with PvE; it's not entirely set in stone and if things change, we'll indicate it as such. All PvE players need to know right now is that they're not getting wiped, and they will be able to access the new content."

    So what happened to PVE servers not becoming Legacy?

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    1 minute ago, 222infantry said:

    All that hard work 1000s of hours building and grinding.

    Our base has withstood for over a year and a half. Its freakin huge.

    YOU ARE KICKING US OUT OF OUR HOME!!!!!!!! 

    TO SAVE A FEW BUCKS ON NEW SERVERS? 

    Suffered thru horrendous lag, fought off dupers and ENDLESS DCing only for you to throw us out WITH A FEW DAYS NOTICE!!!! 

    You guys are wrong. So wrong on this decision. 

    I can tell you we wont be transferring ANYTHING. We would rather watch it all vanish and be done with this game AND done with wildcard once and for all.

    Sincerely

    one pissed EX ark player

     

    What u think what i feel after 7400 hours game play?

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    9 hours ago, Nokosa said:

    So we supported you for years but now you won't support us? The people who helped you better the game? 

    Tell me why I should continue playing.

    yeah, i also cannot understand this O.o

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    So wildcard not going to answer your tickets when you have an issue.

    No change there people carry on as normal.

    #nochange

     

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    Would it be possible for your team @Jen to highlight the  servers to be removed on the in-game list so we don't have to jump back and forth between lists while we look for a new server to use?

    A marker of some sort.. skull & Cross Bones or just a slash through the server details to let us know which server not to go to

     

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    9 hours ago, Dommerhockey10 said:

    Well crap there goes my unraidable base

    You think it's unraidable? Give us your server number & I guarantee you'll be wiped in < a day lol. What have you got to lose now?

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    This is very unclear! I will not stop playing the game, but there are a lot of QUESTIONS?

    It states as of 29 AUG at 1200 ET that everything will be brought down to take away 33% of the server not used and a whip will be performed to re-purpose those servers to a new slice and the present will be called legacy.  It is recommended that you transfer from the 33% to a new one. What I get about support is that legacy will have limited support such as the new slice will have priority. I understand I purchased the in the testing  phase and now that it is going official - I would  expect a whip of all server since other games I have tested would have whips every major update. I am glad that I was part of the development of a really great game.
    Now, if only the servers that are in this 33% are being whipped (which I believe it will be all of them) and with the limited support for those that don't move to the new slice is not really good mojo! I understand that once 29 AUG at 1200 ET - there will not be any transfers for  legacy to the new slice.

    Now for questions!

    1. Can we place things in the Obelisk before this time and will it be available on any server (new slice or legacy)?  (this would mean that the transfer cloud DB would have to brought over to the new cluster - probably not going to happen, but a good Q).

    2. Can you come out and say that only that the only servers whipped are the ones on the list. (33% of the servers will taken down and re-purposed on the new cluster - these will be whipped for the re-purposing).

    3. If there is a change and legacy is whipped also, will items in the Obelisk be retrievable?  (Character and up to 10 transferable items).

    Thanks for such a diverse game with the additional maps! I look forward to seeing the future!

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    1 minute ago, Specter229 said:

    Y'all act like we get our tickets answered anyway.

    we won't, but it has been heard.

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    Can we transfer are characters on release from Legacy to the new servers as we are losing everything I think that hopefully we can

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    12 minutes ago, Teddansen said:

    Would it be possible for your team @Jen to highlight the  servers to be removed on the in-game list so we don't have to jump back and forth between lists while we look for a new server to use?

    A marker of some sort.. skull & Cross Bones or just a slash through the server details to let us know which server not to go to

     

    They can't even get the bookmark tab to work.

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    Just now, Specter229 said:

    They can't even get the bookmark tab to work.

    Dare to dream..

    • Like 1

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    So no support for those of us who have been with you from the start? 

    Edited by ShadowKnight979

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    2 minutes ago, Clittler said:

    Can we transfer are characters on release from Legacy to the new servers as we are losing everything I think that hopefully we can

    From what I am reading - there will be no connection between the clusters. I am just wondering if they are copying the transfer cloud from one cluster to the other?
    Here is there statement:
    Legacy servers will remain on a separate cluster from the new cluster, which means you will not be able to transfer anything between Legacy servers and the new servers.

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    2 minutes ago, Teddansen said:

    Dare to dream..

    I thought the same thing until I looked at the bottom left and change from official to favorites? 

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    What I don't get is that they are taking down some absolutely  amazing servers and leaving all the garbage ones that are so lagged filled and overpopulated that they aren't even worth playing.  Actually the overpopulated ones are the ones that should be wiped first their logic doesn't make sense, in fact just wipe them all and let's all start fresh.  

    Edited by HeatherJo

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    Well, 2 years *brandishing knife*, thought our server would be wiped finally, and ill be free of guilt when WC just forces me to quit.... guess today is not that day... yet. :Jerbmad:

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    10 hours ago, colt45002000 said:

    So no customer support for legacy servers? So we have issues on them we are just stuck out. 

    come on, you know that the customer support for Ark sucks anyway and that asking for help from customer services is a long and tiresome wait. I lost my level 100 character in a cloud transfer 20 days ago and still I have not had any help from the customer services. So having no customer service is almost the same as the service we have been getting! I can't see how this will be much of a game changer.

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    54 minutes ago, davey316 said:

    I think what wild card are trying to say is, we have your money, now we want new players to come and give us money, so all the people who paid us your money already and helped get ark to where it is now F**k You we dont need you anymore we wont support you.

    Bottom line no support on servers means they are going to shut them down when they see fit as they will just become full of cheaters, Trolls etc.

    Also all tickets will be deleted, what about the people who have been waiting for more that 2 months to get a reply.

    servers i play on are not getting shut down (YET) but still think what wc are doing is disgusting.

    social media will be buzzing about what they are doing to customers and im pretty sure this is going to affect new sales.

    very very silly even as a business move.

    just when you think wc could not get any lower, well here you go.

    come on, you know that the customer support for Ark sucks anyway and that asking for help from customer services is a long and tiresome wait.

    I lost my level 100 character in a cloud transfer 20 days ago and still I have not had any help from the customer services.

    So having no customer service is almost the same as the service we have been getting! I can't see how this will be much of a game changer.

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    26 minutes ago, ShadowKnight979 said:

    So no support for those of us who have been with you from the start? 

    come on, you know that the customer support for Ark sucks anyway and that asking for help from customer services is a long and tiresome wait. I lost my level 100 character in a cloud transfer 20 days ago and still I have not had any help from the customer services. So having no customer service is almost the same as the service we have been getting! I can't see how this will be much of a game changer.

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    1 hour ago, ExcessEvil said:

     

    Drive people away? Drive the stupid people who failed to read the 'contract' they signed when buying the game in its current state, which is not a finished product, yes.

    The smart people who understand how game development works, no.

    People expect too much. They haven't got the slightest idea what Early Access/Game Preview means. To them, they're just playing a finished product without ever doing any form of research into what game development means.

    Players in this game are lucky. I've alpha/beta tested for a lot of games throughout the past two decades, and while dev companies do things differently, as far as buy to play games goes, they all have one thing in common: 100% wipe before launch, so that everyone starts at the same level, to avoid any form of advantages over new players who didn't get into the alpha/beta.

    I absolutely agree it was the right choice. This is a business and business decisions need to be made, regardless of how it will upset some people. What I don't like is that they went back on their word without acknowledging they are going against their word. It feels disingenuous to me to not admit when you made a mistake, or spoke too soon, etc.

    599ef4a6103dd_Ark2.thumb.JPG.5a502a23198c6ccec875a84e27aeace0.JPG599ef4b1e0600_Ark3.thumb.JPG.e22f014f03631b462310c907288d5a82.JPG599ef4df0339e_Ark5.thumb.JPG.e8921632d90f92169a509b678d8f8a2e.JPG599ef5511f866_Ark1.thumb.JPG.923017ce97ba6f0589bf5e53a14e7a22.JPG

    Ark 5.JPG

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    This is stupid there are people on my server 24/7 and your taking it down what the hell ark

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    Are you serious theirs going to be no customer support for legacy servers so in other words screw all you beta testers we only care for the new guys their paying us fresh money... You guys are the definition of lazy theirs all sorts of problem so lets just screw over the beta guys its ok they can just spend another 2 years setting up absolute dogs. You know where to stick your game...

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