I can only confirm all of this.
we've all been waiting for answers from you for 3 days, Wildcard.
We tried to get in contact with you in all possible ways: Server Outage Report, Twitter channels, Survivetheark page
The server is offline for 3 days. If it seems to be online, nobody can join. Connection lost ...
At least you could have done a reaction on one single post we did that we kow whats going on.
All of us are loyal Ark players, many of us play from the start, also solo players,
but if we lose our bases and dinos because of a lack of support from you,
and no Rollback takes place and that with a paid DLC,
it throws a light on you as if you don't care about the people who really like to play this game!