First day on ARK?
I remember I was about to demand a refund when first playing ARK for all the issues I had with just a simple splitscreen game. And then I noticed on the forum that the bugs are just a feature with new surprises every day.
On a serious note: Your account is 3 years old, in all those years you could have seen how ARK is handled. Why on earth did you buy the DLC without first seeing the forum? Everyone playing ARK for an extended period knows by know how things are (not always) handled.
Don't get me wrong, I'm not defending it, but you could have known the mess you were about to enter.