zloba Posted July 18, 2017 Share Posted July 18, 2017 Hey folks! So i submitted my ticket 8 days ago and still no movement. Just a confirmation letter. I expect the community to have some experience with WC support system and have some thoughts and feedback on that. Let us make it public! Please post here stuff you ran into while contacting support and your response expectation while in days/hours. Let's check it out and r8! And yeah, i use WC abbreviation kinda intentionally cuz you know ISSUES! Link to comment Share on other sites More sharing options...
AveryStiffBacon Posted July 18, 2017 Share Posted July 18, 2017 unfortunately all responses either don't arrive or are premade messages. if you do get a response most of the time it doesn't relate to your specific issue just a general message. like if you have connection issues you will get a message saying "restart xbox" or "turn off wifi in settings then turn back on". although I have replied enough where you do actually end up talking with a actual person but that took 3 weeks of back and forth with premade messages. my most recent ticket was 11 days till I got a response. Link to comment Share on other sites More sharing options...
Musketeer Posted July 18, 2017 Share Posted July 18, 2017 I sent a ticket weeks ago regarding griefers placing structures inside people's bases on Ragnarok.. there was an initial reply after about 5 days... then nothing... some bases abandoned and gone because of that (griefers got what they wanted), some bases still there with someone's pillars inside. GMs don't care. Or maybe server wipe that people talk about is coming that's why GMs don't bother. Link to comment Share on other sites More sharing options...
GEonWAR Posted July 18, 2017 Share Posted July 18, 2017 49 minutes ago, zloba said: Hey folks! So i submitted my ticket 8 days ago and still no movement. Just a confirmation letter. I expect the community to have some experience with WC support system and have some thoughts and feedback on that. Let us make it public! Please post here stuff you ran into while contacting support and your response expectation while in days/hours. Let's check it out and r8! And yeah, i use WC abbreviation kinda intentionally cuz you know ISSUES! Normal ETA is 7 days, its also depend on subject of ur report. If report is abt lost dinos then forget it. Link to comment Share on other sites More sharing options...
newnsy Posted July 18, 2017 Share Posted July 18, 2017 Hey Guys I have had a support ticket open for 17 days now, messaged wildcard on Twiter, Facebook sent an email etc and Still no response. Does anyone have a telephone number or something where i can contact them. I know support for games is bad but this is now beyond a joke. Link to comment Share on other sites More sharing options...
DopeX Posted July 18, 2017 Share Posted July 18, 2017 This will not really help you, but i contacted support about 3 weeks ago, and then suddenly some days ago, i saw an answer of an admin in my emailbox. Didn't think, they will answer after some days, but now i got an answer. I think at the moment they have very less time because of upcoming release. So maybe you should just wait and hope, i think there is no other chance. But there is still a chance that they answer after a longer time, this is clear for me now Wish you good luck Link to comment Share on other sites More sharing options...
Venom777GT Posted July 19, 2017 Share Posted July 19, 2017 Do you know if you re able to get your character back? As in the level, tekgrams, and the imprint buff on all of my tames? I lost my level 101 character recently and have yet to get a reply Link to comment Share on other sites More sharing options...
Balu0505 Posted July 19, 2017 Share Posted July 19, 2017 Hello guys, would be awesome when you share your experience with me, how long you need to wait to get support when you submit a ticket. I understand that they are busy, but there should be a information mail or msg who informs me when i can expect some kind of support. I lost my major charakter a few days ago, and i didnt even get a reply on my ticket. Normal here? Because im not used to this kind of customer care. cheers and thx for sharing Balu Link to comment Share on other sites More sharing options...
no1coycaa Posted July 19, 2017 Share Posted July 19, 2017 Now a full week since I lost my character transferring from SE to Island. Ticket sent in on the day and then again yesterday ....Only got the generic reply. Link to comment Share on other sites More sharing options...
Martinigirl Posted July 19, 2017 Share Posted July 19, 2017 I got an answer from a GM with an actual fix for my problem, after a little over 2 weeks. With a 'sorry that it took so long'. Link to comment Share on other sites More sharing options...
Balu0505 Posted July 19, 2017 Share Posted July 19, 2017 26 minutes ago, no1coycaa said: Now a full week since I lost my character transferring from SE to Island. Ticket sent in on the day and then again yesterday ....Only got the generic reply. wondering fom customer care point of view... what is more important as bringing User the charakters back? This issue is known since more than a year Link to comment Share on other sites More sharing options...
Balu0505 Posted July 19, 2017 Share Posted July 19, 2017 1 hour ago, Venom777GT said: Do you know if you re able to get your character back? As in the level, tekgrams, and the imprint buff on all of my tames? I lost my level 101 character recently and have yet to get a reply welcome to my world happens to me 3 Days ago and still waiting for any kind of information... but to be honest, when i look at the comments above, im not positive that there will happen something within the next weeks Link to comment Share on other sites More sharing options...
Balu0505 Posted July 19, 2017 Share Posted July 19, 2017 22 hours ago, DopeX said: . I think at the moment they have very less time because of upcoming release. Customer Care shouldnt have anything todo with updates (QA etc) they should focus on their user. sorry i dont accept that, because upcoming uopdates shouldnt have anything todo with their daily work. community management ok, but customer care def not Link to comment Share on other sites More sharing options...
Venom777GT Posted July 19, 2017 Share Posted July 19, 2017 I agree. This is bad... Really bad. Link to comment Share on other sites More sharing options...
Pabs981 Posted July 19, 2017 Share Posted July 19, 2017 About 3 weeks in my case, it was for a stucked dino. Link to comment Share on other sites More sharing options...
Robsonnn Posted July 19, 2017 Share Posted July 19, 2017 Dude, Ive had a Thyla stuck for over a week. I feel your pain! Its so annoying because I know thats a real quick fix for them. I get theyre busy with Ragna update ect but still, customer assistance needs to assist the customer. Link to comment Share on other sites More sharing options...
Monics Posted July 19, 2017 Share Posted July 19, 2017 I lost my character about 2 weeks ago.. Put in a ticket 9 days ago. It's still open. I.. I don't have my character!!! like.. hello? I can't play without a character lol. Just wondering how much longer I'll have to wait. Link to comment Share on other sites More sharing options...
marcovm191 Posted July 19, 2017 Share Posted July 19, 2017 In my case I have waited 2 months in forum, twitter and 7 days in ticket without any response from an official source, I think we deserve a better attention by wildcard. Link to comment Share on other sites More sharing options...
saudmz Posted July 19, 2017 Share Posted July 19, 2017 I try to contact them but no one reply , we are alphe and lose ur base by glitch , a am waiting for 10 days Link to comment Share on other sites More sharing options...
Volunteer Moderator Captnmorgan Posted July 19, 2017 Volunteer Moderator Share Posted July 19, 2017 35 minutes ago, Monics said: I lost my character about 2 weeks ago.. Put in a ticket 9 days ago. It's still open. I.. I don't have my character!!! like.. hello? I can't play without a character lol. Just wondering how much longer I'll have to wait. Moved your topic in here. There are several threads on the subject we try to consolidate them. Ticket times can vary I have no information other then that. Hopefully your situation gets resolved soon. Link to comment Share on other sites More sharing options...
Monics Posted July 19, 2017 Share Posted July 19, 2017 1 minute ago, Captnmorgan said: Moved your topic in here. There are several threads on the subject we try to consolidate them. Ticket times can vary I have no information other then that. Hopefully your situation gets resolved soon. Appreciate it, thank you. Link to comment Share on other sites More sharing options...
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