Egor
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Everything posted by Egor
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This is second day, our server still crashing every 30-60 minutes and every crash it stay online about 30 minutes and roll back. We re not seeing any help, no support, nothing NA-PVE-Official80
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Our server keep crashing every half an hour. Basically we can't play last 24 hours. One of our player submitted support request. According to him, he got answer like "we are busy with genesis, have no time to help you"
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LOL! Our server just crashed again, while I was writing previous post....
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Today our Official NA PVE server crashed ~20 times. https://www.battlemetrics.com/servers/ark/523812/downtime I spawn in the middle of swamp cave, dismounted. All babies required care that I had removed rolled back to non removed state.... Thanks , WIldcard. Not going to submit any support request as your policy is "We are not helping to players" - as I being told many times in many support requests.
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I had pretty close and very long chat with support managers, they complain that even if they would want to - they can't help to player. They don't have tools available for support managers to verify player's words and to satisfy players needs. As to crashes - server side crashes happen 2-3 times a day, they also because of clients hardware?
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Our server just crashed again. It is second crash for today. Sorry to see no improvements...
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Our Server NA-PVE-Official crashes every day, at least twice. If game developers does not have logs - here are logs for each server. Example for one of NA-PVE servers: https://www.battlemetrics.com/servers/ark/523812/downtime My suggestion: FIX SERVERS CRASHES!!!! We also experience UI crashes, when your Client lost connection (DC) or just shows crash dump log and disconnect for at least 5 minutes. My suggestion: FIX CLIENT CRASHES!!!! One more issue, that affect all of us: Support team does not have tools to help players. They always answer "we can't" My suggestion: Implement required tools for support team which make them capable to do real support. It is absolutely not acceptable that this game running without support. I believe, this improvements are most desirable for all ARK players.
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Community Crunch 134: Small Tribes Servers, Upcoming Structure Changes, & More!
Egor replied to Jen's topic in Announcements
Upcoming Structure Changes! - this is nice example for the stuation when solution is worse than the problem.
