The fact we're told one thing on announcement and then another. My Island PVE server is being wiped and we commonly have 12-16 people online a day, every single day. I love how at the beginning of the month, announcements said they would give a month notice in advance. Now we are barely getting a week to scramble around. It's not like I can bring all the Dino's to my scorched as I have water tames. Also think it's absolutely ridiculous you're not going to offer support for Legacy servers. You guys have not responded to pretty much any ticket in the last two months because you've been "prepping for launch" when really this is extremely disappointing. It's not like you're known for good customer support, anyways, but wow I don't even think ragnorak is worth it at this point. Really tired of being told one thing then another and another, now you put so many people in a horrible situation with very little time when you promised a month. You're sure cutting a lot more servers than you've said. So with these Legacy servers, you're doing no one a favor because now people who just like to cause problems, will go to these Legacy servers just to be d-bags, and we won't get any help from you. What's the point of playing YOUR GAME on YOUR SERVERS if youre not going to help anyone. Seems pointless. Maybe with all that free server space saving you money by not buying more, you should hire two people to actually be in charge of Legacy support because so many people complain of getting no support or answers or even tickets read, so doesn't seem like you care too greatly and if you keep going at this rate, you're going to lose a lot more people. I guarantee ragnorak will have so many problems. Let's see how many people just say screw it and leave for other competing games.
Also, people on PvP saying it's not a big deal about a wipe and they get wiped/have to stat over several times, is NOT THE SAME as people on PVE. If all you PVP people don't have a problem, then I say keep the PVE servers that at least have 1 person on and just get rid of ALL PVP then ?
All the people claiming this is what we signed up for and we should be "lucky we get a way to save some of our stuff" uhm hello, the problem is they wildcard kept saying one thing and another, lying. It doesn't matter what they are doing, it matters that they pretty much told the community one thing for relief and then sprung it on them last minute. ANYONE IN ANY GAME would be upset if the game developers did that, that's just fact. You can't say you'll give a months heads up, but because you have been too worried about your new customers and not the old ones who have been your crutch of survival, you wasted time and now you're like "well because we screwed off. We are only giving you 5 day notice now." So what's the point? And say 10% now 33%. You've pushed back release date and ragnorak many times now, you should have had this planned better so people did have a month notice. You should have prioritized, but you didn't and truly show with these poor actions and decisions that you don't truly care for the entire community welfare, only "new money." I would be 100% okay if ragnorak was a DLC you'd have to buy, if you didn't cut so many servers or deny support for a mass chunck of your user base.