Look at it from this perspective for a moment, you work for or own studio wilcard a company that has invested millions into a game and you have to protect your investment. Now you've allowed people to play your game for over two years and they have helped you improve your game by exposing exploits, bugs, glitches, flaws and weaknesses in security. You realize people have exposed game breaking things that could potentially negatively affect the official release of the game (remember we all are playing an unofficially released game right now. We'll circle back to that later). I imagine that at this point studio wilcard has realized that the old server which will become legacy servers could potentially negatively affect the official release of the game. All of the exploits, glitches, security weaknesses Duping, DDOS attack etc. could discourage new players from the official release from ever playing the game again. Not to mention all the high-level players on each server that practically control the servers. So what do you do now? Do you continue to run the game as is, just to keep people already playing the game happy but run the risk of the game becoming so buggy, glitchy, exploited, hacked, DDOS attacked that it is unplayable or do you make the decision to improve the game before its official release and learn from your mistakes so people can continue to play it and enjoy it. Cause remember when we started playing the game before the official release this very this was a reality we all knew we could face one day. Now everyone is giving studio wildcard and these developers a hard time instead of thanking them for allowing you to help build a successful game that you enjoyed playing so much. I guarantee these decisions were not made lightly but they were the right decisions to help secure the future of the game.
I'm looking forward to going back and starting over and grinding out to become a top player on a server making new alliances and enemies. I still get on and play just for the fun of it even after finding out I won't be able to transfer my stuff while others have given up on the game altogether. I know of too many tribes that were stock piling any thing and everything they could just to go take over a server and they are now pissed cause they cannot.
To believe they are not concerned about customer support shows just how ignorant and uneducated you really are. But by all means, go ahead and continue to complain about studio wildcard because you lost all your imaginary stuff. They listened to fans of their games for over two years and made a great game and I cannot wait to see where they take it next. I hope they continue to make better improvements to the game and continue to listen to their fans while taking into consideration the things that could affect the game in a negative way.