Thanatron

You guys definitely DO NOT provide a fair appeal process. My entire alliance was banned several months ago during Extinction because of 'exploiting' and were not provided a clear reason as to why. All of us have played Ark for a very long time and pride ourselves on being the underdogs who take down cheaters. All of our tickets have been closed and ignored and we have not been provided a reason as to why we were banned. This is piss poor customer service and if we're paying customers we at least deserve an actual appeal process as opposed to getting ignored/deleted. We were accused of meshing when the spot we built in was through a gaping huge hole with proper terrain and filled with wild dinosaurs that seemed like a normal part of the map. None of us have ever cheated and never intended on doing so. One person didn't like where we had built as he died to our turrets with foundations and beds which showed that he was planning to build there too..... he threatened us that he has an Ark dev friend and that he's reporting us. Within hours we were banned. There's definitely some foul play at large here and they can pick and choose who they want to ban and who gets to go free (like all the cheaters who have meshed us and got away with it) If the spot was an issue we would have gladly moved. How were we to know if it was a problem spot, a lot of that map is broken and the terrain seemed just like any other. I understand a warning or temp ban perhaps or even an order to move which we would have honored but to just ban us and not respond to our pleas to know what we even did? Ridiculous. Waiting for this post to be censored too. [Edit:] Just adding because I just remembered, people who barely had anything to do with us got banned for it. Heck, even a friend of our who just purchased the game and only played for ONE HOUR was banned!!!! How's that for Welcome to Ark! Also, the area in question was only just patched a month ago. That spot was open FOR MONTHS for innocent players to build on unsuspectingly and get banned for. That's just meshed up.

The Ragnarok devs are a separate entity from WildCard and they're still working hard at the map. Brilliant job so far though.