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How Long to Expect a Hotfix for Win10 PC?


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34 minutes ago, Snarfster42 said:

Are you on PC gamepass? (This is assuming you are talking about ASA).

The last patch broke something with that. A lot of people have the same issue.

File a bug report and keep your fingers crossed. ;)

yes im on gamepass after i posted this i did a bit more looking around and i now know what it is but thank you anyway just gotta wait for them to pull their finger out and get it fixed

 

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6 hours ago, LarryLafer said:

Same issue! I hope we get a fix before the weekend starts. 

 

LowLevelFatalError [File:C:\j\workspace\XSX\RelB\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873] 
CurrentQueue.Fence.D3DFence->GetCompletedValue() failed 
 at C:\j\workspace\XSX\RelB\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939 
 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Unhandled Exception: 0x00008000

CL: 507236 
0x00007ffc7c0253ac KERNELBASE.dll!UnknownFunction []
0x00007ff62b56f0fe ArkAscended.exe!UnknownFunction []
0x00007ff62b518770 ArkAscended.exe!UnknownFunction []
0x00007ff62bb29d56 ArkAscended.exe!UnknownFunction []
0x00007ff62bb166ee ArkAscended.exe!UnknownFunction []
0x00007ff62bb07869 ArkAscended.exe!UnknownFunction []
0x00007ff62bb165f0 ArkAscended.exe!UnknownFunction []
0x00007ff62bb137af ArkAscended.exe!UnknownFunction []
0x00007ff62b5864d6 ArkAscended.exe!UnknownFunction []
0x00007ff62b58632c ArkAscended.exe!UnknownFunction []
0x00007ffc7dd0257d KERNEL32.DLL!UnknownFunction []
0x00007ffc7ec0aa48 ntdll.dll!UnknownFunction []
 

LowLevelFatalError. More like LowLevelWildcardDevs

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I am an old ASE player and have just got into ASA and to be honest I managed a day before it's died on pc! Same error as every one else. Works fine on SE but can't play on the island. I'm really hoping they sort it out for the weekend as I work 70 hour weeks and weekends are the only real blocks of time I get to play...

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1 minute ago, Vfinger said:

I have a same problem, but I have a visual artefact wall, I can see problem visually, and when I turn around to this artefact glitchy wall the game crashes. Please, do something! And I want dlss settings please in game pass version, thx.

the artifact that sits above the redwood forest extending across the river is a map/texture tear caused by their broken lines of code.  even though the Error tells them what lines are throwing errors ( line 873 of D3D12Util.cpp for example which is a constant error that crops up since day 1)  they do not publicly announce they are aware, do not publicly announce they are working on it, and do not publicly give an ETA for when it should be fixed. 

WC/SG is by far the worst and LAZIEST dev studio.  Customer service is nonexistent and they do not CARE that win10/xbox can't play the island right now. 

Lots of people say "just play SE"  but im paying for a terrible server experience already via Nitrado, where my steam friends can still play the game so why should i say "oops sorry since WC/SG doesnt seem to care about my experience, im gonna remove all of your progress and make everyone start over on SE"

 

Naw fam that aint it.  ignoring the overall problem doesnt make the issue go away.

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As the title says, I have been looking through the forums for an update on the widely reported issues caused by update 39.24 client for Windows GamePass players. All I have found is that the "reported issue is being investigated".  Can we get an update, for many of us the game is unplayable since the 4/16 update patch.  (v39.27 (39.24 client) - 04/16/2024 - Minor version for servers and clients)

Thank you.

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4 hours ago, V3NCHEI2 said:

the artifact that sits above the redwood forest extending across the river is a map/texture tear caused by their broken lines of code.  even though the Error tells them what lines are throwing errors ( line 873 of D3D12Util.cpp for example which is a constant error that crops up since day 1)  they do not publicly announce they are aware, do not publicly announce they are working on it, and do not publicly give an ETA for when it should be fixed. 

WC/SG is by far the worst and LAZIEST dev studio.  Customer service is nonexistent and they do not CARE that win10/xbox can't play the island right now. 

Lots of people say "just play SE"  but im paying for a terrible server experience already via Nitrado, where my steam friends can still play the game so why should i say "oops sorry since WC/SG doesnt seem to care about my experience, im gonna remove all of your progress and make everyone start over on SE"

 

Naw fam that aint it.  ignoring the overall problem doesnt make the issue go away.

A dev in another bug report indicated they're looking into it.

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Posted (edited)
54 minutes ago, TatsumakiJim said:

A dev in another bug report indicated they're looking into it.

oh do you mean the copy paste reply they gave to almost every bug report?  This one?  

We're currently looking into this issue, apologies for the inconvenience.

 

They put that in most of the 1-2 day old bug reports about it.  if you go from the last bug report page and count how many are about the game not working due to the update, you wont even get 4 pages before you lost count how many were all the same issue.

They know where the issue is.  It literally tells them the exact line of code in the exact file the error is occurring within the error reports.

Is there any formal announcement about how they are aware of the issue and they are working on it with an ETA for when they hope to push a hotfix?  ANY kind of PR about the issue?  Any actual announcement?  

No.

A Copy Paste reply is not what we are looking for.  we give them feedback, but we get nothing in return.  Not even a simple "Sorry everyone.  An update pushed earlier this week has caused massive widespread crashes and some of you who are on Windows10, Xbox, and PC Game Pass are unable to load into The Island.  We are doing our best to narrow down what is causing the fatal error, and we hope to have it fixed within X hours"

But what do I know, right?  And I guess everyone who has been having a terrible experience with this game since its launch must be happy to get a copy paste reply.  Makes you wonder why ASE is still doing so well.

Edited by V3NCHEI2
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4 minutes ago, V3NCHEI2 said:

oh do you mean the copy paste reply they gave to almost every bug report?  This one?  

We're currently looking into this issue, apologies for the inconvenience.

 

They put that in most of the 1-2 day old bug reports about it.  if you go from the last bug report page and count how many are about the game not working due to the update, you wont even get 4 pages before you lost count how many were all the same issue.

They know where the issue is.  It literally tells them the exact line of code in the exact file the error is occurring within the error reports.

Is there any formal announcement about how they are aware of the issue and they are working on it with an ETA for when they hope to push a hotfix?  ANY kind of PR about the issue?  Any actual announcement?  

No.

A Copy Paste reply is not what we are looking for.  we give them feedback, but we get nothing in return.  Not even a simple "Sorry everyone.  An update pushed earlier this week has caused massive widespread crashes and some of you who are on Windows10, Xbox, and PC Game Pass are unable to load into The Island.  We are doing our best to narrow down what is causing the fatal error, and we hope to have it fixed within X hours"

But what do I know, right?  And I guess everyone who has been having a terrible experience with this game since its launch must be happy to get a copy paste reply.  Makes you wonder why ASE is still doing so well.

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