oh do you mean the copy paste reply they gave to almost every bug report? This one?
We're currently looking into this issue, apologies for the inconvenience.
They put that in most of the 1-2 day old bug reports about it. if you go from the last bug report page and count how many are about the game not working due to the update, you wont even get 4 pages before you lost count how many were all the same issue.
They know where the issue is. It literally tells them the exact line of code in the exact file the error is occurring within the error reports.
Is there any formal announcement about how they are aware of the issue and they are working on it with an ETA for when they hope to push a hotfix? ANY kind of PR about the issue? Any actual announcement?
No.
A Copy Paste reply is not what we are looking for. we give them feedback, but we get nothing in return. Not even a simple "Sorry everyone. An update pushed earlier this week has caused massive widespread crashes and some of you who are on Windows10, Xbox, and PC Game Pass are unable to load into The Island. We are doing our best to narrow down what is causing the fatal error, and we hope to have it fixed within X hours"
But what do I know, right? And I guess everyone who has been having a terrible experience with this game since its launch must be happy to get a copy paste reply. Makes you wonder why ASE is still doing so well.