It seems as though there is a large issue with communication, if so many people are under the impression that they are being ignored. Maybe there needs to be a slightly more user-friendly way of making it clear when such issues are being addressed.
I was surprised that the forum entry for "known issues" didn't mention any of the more prominent problems... the clearest indication of trouble I saw anywhere was the banner indicating high ticket traffic. surely there could be a better effort in the future to keep the community informed.