I agree I also lost my character and have heard nothing back,was raising 13 rexes amd other dinos too did boss fights unlocked tek, the lost character sure I can lvl new character up but I don't see why I have to I played this game since beta when we didn't get 2x anything except once ina while and spent a lot of time and effort and hours on this game.. we are a two man tribe not a big tribe where others can maintain bases and dinos ...The main thing what is most annoying is lack of response when submitted a ticket...
I think the communication has improved in the last few months which is always good and I do appreciate wc trying to fix stuff..But you have to understand the frustration from the players when things like this happen and it takes weeks to get even get a reply let alone get things sorted..