Retiringvirus

So my tribe and i ran the end boss alpha and at the end put all my items in my dino to not loose it all... then watched the cut scene and game crashed back to main menu, not an issue. But then when i tried to log back into my server we had just played on... i noticed i didn't get an option ot download my lvl 101 survivor with all the engrams or anything... my character was just gone... and still is... is there any way that Wild Card can help get my character back? it must be archived somewhere right? i just rather not loose the many hours i have in my 100%ed raised babys...