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Found 17 results

  1. I bought the pass in pvp and it doesn’t work in pve. Is it supposed to work like that?
  2. My primal pass was renewed for another month on 14/09/2018 but it hasn't activated on the game and it's now nearly October? I've sent a message in the support option but never heard anything back? I've included a screenshot of my email confirmation for proof. Please reply
  3. Mensana21

    Primal Pass in Amber shop ?

    Hello, Could you give us the option to buy a Primal Pass with Ambers ?
  4. Blackwolf47

    Please help!

    I purchased a year-long Primal Pass subscription. However, as of today, except for on one particular multiplayer server (Far's Peak), no character of mine is recognized as having Primal Pass. I can even create characters on Primal Pass only servers (I tried it on Whitesky Peak) but the character still does not have the 2x XP Primal Pass Buff, and I am still asked to watch videos for free gifts and XP boosts. I went through the troubleshooting steps you recommended here (https://survivetheark.com/index.php?/forums/topic/339267-primal-pass-purchase-issues/), but it did not work. I contacted Apple for a refund of Primal Pass so that I could re-purchase the subscription, but they refused to refund me the subscription. So I am pleading with you here to help me with this. Thank you.
  5. jstark69

    Primal pass

    I have a subscription in single play, will it carry over to a pvx server? Please help
  6. ScreamingViolet

    solo Purchases and solo game saves

    I’m really psyched to try out the new solo game modes and difficulty levels now that the latest video by Jordan of wardrum shows that it truly is possible to have more than one solo game saved at a time. But I’m still just a bit concerned about the part where we could lose our purchased amber and ingame items.. If I save game A where I have 22amber into slot 1 and delete the “current” save and then begin a new game B None of my amber or items from my previous game A will be there. (?) My question though is... will my amber and other items still be available when I play game A? this might seem like a really dumb question, but every game and app is different and I don’t want to risk losing everything.
  7. How do I cancel my primal pass on iOS ? I have tried searching google, the forums, settings in game, phone settings and ap store settings. I can’t find anything relating to cancelling the primal pass.
  8. I fixed the issue by signing out of the App Store, restarting my iPad, then resigning in. I believe it refreshed my account. Too bad it took almost three days and I watched probably two dozen ads. Hello, I have been playing Ark on IOS for about a month and a half now. I purchased the primal pass a month ago and it was just renewed two days ago. Ever since I was billed for the renewal, the pass has been removed from my game. I have submitted a report form but haven’t received anything in my email, nor has my account received the pass yet. I am aware that the reporting form is my best bet, but I am concerned because its now two days later and nothing has happened. I wish I play the game I paid for without watching ads and haven’t been able to for two days. The worst part is that I am on travel this week and am playing it constantly. I’ve lost out on so much XP and free gifts because I am unable to watch ads when I don’t have WiFi. I have screenshots of my email being billed, and I have a screenshot of “no purchases” when I have attempted to ‘restore purchases’.
  9. Iscreenspied

    Can not restore primal pass

    I am stuck in a loop restoring my primal pass. Have reset the app, uninstalled and reinstalled multiple times, same issue. Deleted iCloud data, unlinked Game Center account, no results. Please let me know if anyone has any solutions or workaround, I cannot join my server and there isn’t a solution I am able to figure out at the moment.
  10. After the update the other day I lost all my content. And my primal pass won’t restore to let me back online! I need some help please!! I’ve been put out an email to the support address.. I just don’t want my stuff to decay cuz I put a lot of money into this game
  11. I’ve tried maybe 50 times to restore primal pass multiple ways. Still not working. It’s killing me that I can’t play this game on my server and slowly my survivor
  12. Hondaguy1313

    Primal pass is still broken

    My primal pass has not worked in two weeks. Sent multiple emails to support and.... nothing. Anyone else having an issue where your primal past is not working and you can’t restore it?
  13. Please someone help me lmao I bought Primal Pass like five days ago going on six and it just doesnt work. i made several reports and emails and still havent gotten any help, i bought it in multiplayer after i died and it worked but than it just didnt show up in game and when i click on it it says i already bought it than says purchased cancled.
  14. After the newest update I attempted to play online but couldn’t. It told me I needed primal pass and so I went to see what’s up and found that it said I don’t have it after I purchased a month of it. I clicked restore primal pass and nothing happened saying that I have never had primal pass. Please help.
  15. OMGdaDPS

    Still no Response?

    its been 2 days since i submitted 2 different forms of my receipt, and ive not gotten a single response. can i at least get a dev here or a mod to reply to me via forum? at least tell me whats going on... ive not been compensated for the money that ive lost, nor the ads that ive watched and been screwed out of.
  16. Basically I signed up for one Month of Primal subscription, and it worked until I closed down the app now it doesn’t seem to register my account is Primal. I’ve even tired to restore Primal pass in settings and doesn’t do anything.
  17. Basically I signed up for one Month of Primal Pass subscription on the Apple AppStore, and it worked until I closed down the app. now it doesn’t seem to register my account is Primal, I’ve even tired to restore Primal pass in settings and doesn’t do anything. Not sure whatelse to try and I also don’t want to lose my single player progress. 
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