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  1. The game crashes when I attempt to enable VR HMD with an Oculus Rift. I have tried the following troubleshooting steps from this page: Fatal Error Containing "Oculus" Delete the Oculusrift plugin folder (\steamapps\Common\Ark\Engine\Plugins\Runtime\Oculusrift) Verify ARK through Steam (Instructions) Try ARK again - otherwise see General Troubleshooting below General Troubleshooting Delete your LocalProfiles folder (\steamapps\common\ARK\ShooterGame\Saved\LocalProfiles) Verify ARK through Steam (Instructions) Try ARK again Update your chipset drivers from your computer/motherboard's website Restart your computer and try ARK once again Not suggest on the general troubleshooting, but I have disabled my antivirus entirely, no affect. Capture.bmp
  2. From last 1 week I am getting UE error and game close. When I encounter this error 1st time I did check Integrity file check multiple time, and no solution then i decided to re- istall ARK. Uninstalled Ark and deleted all folder related to ARK, but after re-installing game again without any mods, still same error and game crash. Kindly suggest some troubleshoot, or tech support, error screenshot is below:
  3. Since the last patch every time I go to access a beacon/obelisk my game kicks me out of the server and back to the main menu with an error message about Host/Connection Timeout. I've tried verifying the game cache and it says its fine. This is a major game breaking bug.
  4. mrcharliecat

    Ragnarok keep crashing

    I started playing on Ragnarok but after an hour, the game started to crash at about once an hour. I have a small base on viking bay 1 and 4 dinos. I did not use any cheat. I play on a Xbox one S.
  5. LsJade

    Ark Map Crashes

    So I was playing on Ragnarok and some time went by and I crashed, then I went to play on Scorched Earth and some time went by and I crashed again, I don't know If I'm doing something wrong or If anyone else Is having this problem, It has happened multiple times In the past and everything I've done was deleted. Its happening to my sister too, we were playing online on Ragnarok and we both kept on crashing. It seems like the only map that works Is The Island but I have yet to try The Center and Aberration. If others are having the same problem I would like to bring light to this issue and hope It gets fixed soon.
  6. I play on the Ragnarok map on Ark Survival Evolved, I spawned in a few aberattion creatures (Rock Drake, Basilisk, Glowtail) to try them out before i bought the dlc, And i have not despawned them/killed them yet. And ever since the update i am always crashing every 30 or so minutes back to the Xbox Dashboard and losing alot of progress causing me to have to do it all over again, which is extremely annoying and frustrating, even when using the "saveworld" command. If anyone has a possible solution to this let me know please, Also one last thing, I have already tried uninstalling the game and my account, i've tried clearing the cache, i've tried clearing peristant storage, i've tried hard reset, i've tried turning off and on normally. It still doesen't work, But for some reason other maps like the island do not have this issue and it seems to be a problem on Ragnarok only as far as i know. Any solutions to this problem would be greatly appreciated. Thanks. The Crash looks like this by the way; black screen and crash to dashboard. (not my video using for reference) P.S. (I tried deleting my save aswell, It didn't crash until i had about 40+ creatures and a fairly medium-small sized base with a few walls and about 50-60 tames inside, my base is at Viking Bay 1, On a offline singleplayer server, if that helps.)
  7. So I play on both ps4 and Xbox and my game crashes when I open a drop or obelisk on both consoles! It didn't happen on ps4 before but all go a sudden it's started to happen. Does anyone know any way to fix It?
  8. Hi, I logged in to a dedicated server we (my friends and I) run. I was planning to upload all my stuff and move to a new server. Whenever I access the drop, I immediately crash. I have updated my drivers, deleted my single player files, deleted the survivor that I was using, uninstalled ark from steam and deleted the folder, and restarted the server. The server and my client have the same versions of ark. Please help.
  9. JamesIsSoPro

    Ark crashing with no error

    Ark is crashing with no errors, occasionally with a garbagecollection error, occosionally with an unkown error, but 98% of the time with no error. It happens with 5-10 minutes consistently, I can't play. i7 - 8750H 16GB Ram 1060 6GB GPU Windows 10
  10. This post will be the start of common solutions to problems you may be experiencing. Feel free to check back here periodically, as I will incrementally add more solutions. Please read these over, and complete the steps in their entirety if they apply to your problem up to the point that the issue is resolved. There is no need to go through all the troubleshooting steps if it is resolved along the way. For things such as crashes or fatal errors, we will ask if you have read this thread and what solutions you have attempted already. At a bare minimum, please try the General Troubleshooting block. Also, please include the fatal error if possible (its text is automatically copied into your clipboard usually), and what solutions you have already attempted when making your thread to help speed up the process. Thank you! Minimum System Requirements: Windows: OS: 64-bit operating system that is Windows 7 Service Pack 1 or newer Processor: 2 GHz Dual-Core 64-bit CPU Memory: 4 GB RAM Graphics: DirectX 10 compatible GPU with at least 1 GB video RAM Hard Drive: 40 GB available space Mac OS X OS X 10.9 or higher Processor: 2 GHz equivalent CPU Memory: 4 GB RAM Graphics: OpenGL 3 compatible GPU with at least 1 GB video RAM Hard Drive: 20 GB available space Linux OS: Ubuntu equivalent distro Processor: 2 GHz 64-bit CPU Memory: 4 GB RAM Graphics: OpenGL 3 compatible GPU with at least 1 GB video RAM Hard Drive: 20 GB available space Fatal Errors and Crashes to Desktop (Windows) Redistributable Issues Such As: Nothing happens during launch of ARK ARK stops responding during launch Any fatal error containing "MSVP110.dll" Any fatal error containing "d3d11.dll" New/Upgraded operating system (i.e. Windows 10) Green water or black sky No sound Ensure you have a 64-bit operating system Run windows update and download all critical updates Download and install Visual C++ 2013 Download and install DirectX web installer Restart your computer and try ARK again - otherwise see General Troubleshooting below (Windows) 0xc000007b Error Credit to K M for this fix. Go to \SteamApps\common\ARK\_CommonRedist\DirectX\Jun2010 Open each x64.cab and extract them to \SteamApps\common\ARK\ShooterGame\Binaries\Win64 (WinRAR or 7-Zip can extract all at once) Try ARK again - otherwise see General Troubleshooting below (Windows) Fatal Error Containing "Dxtory" Please close Dxtory prior to launching ARK Fatal Error Containing "Oculus" Delete the Oculusrift plugin folder (\steamapps\Common\Ark\Engine\Plugins\Runtime\Oculusrift) Verify ARK through Steam (Instructions) Try ARK again - otherwise see General Troubleshooting below (Windows) Fatal Error Containing "PhysX" Nvidia GPUs: Uninstall your PhysX driver Restart your computer Download and (re)install the latest video driver for your card from Nvidia's website Restart your computer and try ARK again - otherwise see General Troubleshooting below AMD GPUs: Install PhysX System Software from Nvidia's website Restart your computer and try ARK again - otherwise see General Troubleshooting below Fatal Error Containing "Bad Name Index" or "Seeked Past End of File ... Colorize_MIC.uasset" Go to \steamapps\common\ARK\ShooterGame\Content\PrimalEarth\Test\Colorization Delete the BasicColorizationMat and keep BasicColorizationMat6 Try ARK again - otherwise see General Troubleshooting below Freezing During Snapshot_16 or WorldEnd (Singleplayer/Unofficial) Reduce the DinoCountMultiplier to be no greater than 1 in your GameUserSettings.ini (\steamapps\common\ARK\ShooterGame\Saved\Config\WindowsNoEditor or the equivalent for your OS) Try connecting to a different server and then the server you are interested in again Consider using the launch options mentioned in the Frame Rate Issues & Launch Options section below and try ARK again Launch ARK in Low Memory 4GB mode and try again Launch ARK in Extremely Low Memory mode - otherwise see General Troubleshooting below Fatal Error Containing "steam_api" or "steamclient" or "steamclient64" Refresh your Steam client files using steam://flushconfig (Instructions) Try ARK again - otherwise see General Troubleshooting below Mod Installation Problems Close ARK Unsubscribe from all your ARK mods at http://steamcommunity.com/id/YOUR_ID/myworkshopfiles/?appid=346110&browsefilter=mysubscriptions (Feel free to favorite them to keep them in a list) Delete your \steamapps\common\ARK\ShooterGame\Content\Mods folder Delete your \steamapps\workshop\content\346110 folder Use the launch option "Launch ARK (Reset Total Conversion)" (Multiplayer) Reconnect to your server (You will be timed out while the mods are re-subscribed and re-downloaded) Return to the main menu Wait until all messages on bottom right of your screen go away Try playing again - otherwise see General Troubleshooting below General Troubleshooting Ensure your system meets the Minimum System Requirements mentioned above Ensure you have an audio output device connected Restart your computer and try ARK again (Windows) Complete steps above for Redistributable Issues Delete your LocalProfiles folder (\steamapps\common\ARK\ShooterGame\Saved\LocalProfiles) Verify ARK through Steam (Instructions) Try ARK again (AMD GPU) Install PhysX System Software from Nvidia's website Update your video drivers (for Mac ensure all system updates are installed) Update your chipset drivers from your computer/motherboard's website Restart your computer and try ARK once again Click the green unsubscribe button for the SoTF mod if you are currently subscribed Use the launch option "Launch ARK (Reset Total Conversion)" and try again Complete steps above for Mod Installation Problems Try ARK again (Optional) Backup your single player game (\steamapps\common\ARK\ShooterGame\Saved\SavedArksLocal) Delete local game content through Steam (same location as verify) (Important) Delete the entire ARK folder (\steamapps\common\ARK\) Reinstall ARK through Steam and then try ARK again Network Related Issues Manually Search, Connect, and Manage the Server List Open the main Steam client Click View > Servers Select your desired tab Use the Internet tab for a list of official and unofficial ARK servers Use the Favorites tab to manually add servers using the server's query port Use the History tab to find and manage the list of servers you have connected to before Click "Change Filters" and change the Game to "ARK: Survival Evolved" (each tab has its own filter) (Windows) Difficulty Connecting to Servers with Kaspersky Antivirus Installed Uninstall Kaspersky Antivirus completely Restart your computer Try ARK again - otherwise see General Network Troubleshooting below Difficulty Connection to Servers using UPnP IGD More details on this solution here. Open your router's web interface and temporarily disable your port forwarding (at least 25147 and Steam's ports) Apply the settings, restarting your router if needed Restart your computer Try ARK again - otherwise see General Network Troubleshooting below (Windows) General Network Troubleshooting Power off both your modem and router for at least 30 seconds Plug in the router first Plug in the modem next (some modems must have a valid connection to initialize while booting) Restart your computer and try ARK again Right click the Ethernet/Wi-Fi icon on the bottom right of your screen (or click the up arrow if you hid it) and go to troubleshoot problems Go through the steps in the wizard (no problems will likely be detected, but several networking troubleshooting tasks will be performed) Try ARK once again Temporarily disable your antivirus and/or third party firewall (also see Kaspersky Antivirus steps above if that applies to you) Try ARK once more - if successful, add an exception to Steam.exe and ShooterGame.exe Otherwise, see Advanced Network Troubleshooting below (Windows) Advanced Network Troubleshooting Open an elevated command prompt (Start > Cmd > Right click > Run as administrator) Enter "netsh winsock reset" without quotes Restart your computer and try ARK again Update your network adapter drivers from the manufacturer's website (i.e. Intel, Realtek, Killer) Restart your computer and try ARK once again Open your router's web interface and port forward 25147 (TCP & UDP) in addition to Steam's ports (Optional) You can also temporarily DMZ your computer through your router to rule out a port forwarding problem In order for the port forward to persist, make sure your local IP address is static through the DHCP settings in your router (preferred) or through your adapter settings Restart your computer and try ARK again Open Network Adapter Settings in Control Panel (Control Panel > Network and Internet > Network and Sharing Center > Change Adapter Settings) Right click > Properties of your active connection (Ethernet/Wi-Fi) Click on "Internet Protocol Version 4" and click "Properties" Click the radio button "Use the following DNS server addresses" and enter an alternative DNS such as Google DNS Try ARK once more - otherwise see General Troubleshooting above Miscellaneous Frame Rate Issues & Launch Options Better FPS using 5 launch options & wizardry!! By Viper Infinity Right click ARK: Survival Evolved in your Steam Library Open Properties In the General tab, click Set Launch Options... Paste in: -USEALLAVAILABLECORES -sm4 -d3d10 -nomansky -lowmemory Click OK Close the other window and try ARK again normally (do not launch in a special mode) Reset Resolution Launch the game with the option "Reset Resolution" Otherwise, open GameUserSettings.ini located in steamapps\common\ARK\ShooterGame\Saved\Config\WindowsNoEditor (or the equivalent for your OS) Adjust the following settings (more details here) to your choosing: [/script/shootergame.shootergameusersettings] ResolutionSizeX=1920 ResolutionSizeY=1080 bUseDesktopResolutionForFullscreen=False FullscreenMode=1 bUseVSync=False General Windows Troubleshooting (Windows) S.M.A.R.T. Status & Drive Health There are many tools out there for checking and monitoring your drive's S.M.A.R.T. status and drive health. It is a good idea to periodically check this, especially when your drive starts making abnormal noises. Download and install drive monitoring software of your choice such as the free Acronis Drive Monitor Run the software and check your S.M.A.R.T. status and/or drive health Depending on the software, you will have recommendations whether or not the drive should be replaced (Windows) Advanced Windows Repair and Drive Error Correction These steps are recommended if your operating system has crashed previously. Open an elevated command prompt (Start > Cmd > Right click > Run as administrator) Enter "chkdsk c: /f" without quotes and replace "c" with your system drive letter (you can optionally change the flag "f" to "r" for a bad sector scan that is significantly longer) Enter "y" without quotes to schedule a scan on restart Enter "sfc /scannow" without quotes to verify the integrity of the operating system If the above step was unable to repair, enter "dism /online /cleanup-image /restorehealth" without quotes before repeating the above step Restart your system and wait for the chkdsk operation to complete (Windows) Memory Diagnostics Memory testing is very time consuming and passed results do not necessarily indicate there are no problems with your memory since most tests use different patterns and methods to try and speed up the process. Other tools are available as well such as MemTest86. Press Start > Run > "MdSched.exe" without quotes Press F1 to use these optional advanced options Choose when to run the tool After the run is complete, open Event Viewer (Start > "Event Viewer") and look inside Applications and Services Logs > Microsoft > Windows > MemoryDiagnostics-Results (Windows) Advanced GPU Driver Cleaning Please follow these steps if you are having abnormal graphical problems that are not heat related. NOTE: This will clear all application profiles. Uninstall your graphics drivers and do not restart if possible Download, extract, and run the latest Display Driver Uninstaller (DDU) from Wagnard Mobile When prompted, reboot into safe mode After logging in to safe mode, DDU should open automatically. Select your graphics manufacturer and then press "Clean and restart" After logging back into Windows, download and install the latest video drivers from AMD's or Nvidia's website (Windows 10 users should see Advanced Driver Installation section below) (Windows 10) Advanced Driver Installation These steps will allow you to prevent Windows Update from automatically installing a specific driver update. This should only be necessary should you need to use a specific driver version or need to run a driver installer that requires reboots during installation (i.e. Realtek drivers). Uninstall the driver and disable the update (Instructions) Restart your computer Install your desired driver (Windows) Advanced Program Compatibility Troubleshooting Please follow these steps to rule out conflicting programs. Also, note that some software such as an antivirus must be fully uninstalled to rule it out as conflicting application. Clean boot Windows (Instructions) Try ARK again while in the clean boot state If successful, incrementally restore programs to narrow down the faulting application Follow steps in the article to reset the computer to start normally after clean boot troubleshooting Source: http://steamcommunity.com/app/346110/discussions/9/520518053442350593/ Both threads will be kept up to date. Thank you Ryker for originally copying the thread to these forums.
  11. Since the update a couple days ago, I haven't been able to progress- and the other two updates didn't fix the problem. I've tried for days to fix it, looked up countless suggestions- I even deleted my previous save and started new. What seems to crash the game- Leaving a good distance from home, like entering a new area- even if I return home before the save Taming any dinos Killing a number of dinos, any more than 5 seems to do it. Harvesting a lot of supplies like wood or metal. The game only crashes when attempting to save- autosave and saveworld command
  12. Chickenbone916

    Help help help help

    Need help asap server won't stop crashing everyone please help we got gigas raising email is [email protected]
  13. Horimoto


    Looking for help we rent a G-portal server and around yesterday after noon I when to a base and crashed and have not been able to leave it i will crash almost as soon as i get in. My wife cant retrieve my body she will go near and it crashes and will rollback 5 min to before she even left. I've reinstalled the the game we reset the server noting was fine going to the base before. only thing we did before this was changed the number of slots. We then tryed changing back slots still same thing. Hope someone can help we put a ticket to G portal also.
  14. So I play on both ps4 and Xbox and my game crashes when I open a drop or obelisk on both consoles! It didn't happen on ps4 before but all go a sudden it's started to happen. Does anyone know any way to fix It?
  15. DarthHaktyl

    Unable to load center

    On Windows 10 with xbox play anywhere the center map doesn't load it gets stuck on the boss arena map file and just crashes I had to remove this file just to get the map to load properly but apart from this one file preventing load and crashing the whole game back to the OS it runs fine.
  16. So, I just got back to ARK, and I was really excited because I hadn't played in about 2-3 months, but my game crashes after a period of 10-30 minutes, either saying that it's a bad_module_info crash, a crash with no crash report, or one that I keep forgetting to read. If anyone has a solution, other than verifying my files which I've done over 5 times now, or reinstalling, please let me know! I am using an AMD GPU also, all drivers updated and PhysX installed. Update: Validated files, now things are worse. Crashes still occur and now my textures are messed up to the point that I can't see what's going on! Update: Graphics fixed, crashes rare. I believe its resolved.
  17. After a while of using the tek teleporter over time the teleporter will start crashing the game every time you use it this is painful and really needs to be fixed
  18. My unofficial Ragnarok server just crashed. Windows 10 Pro, 64 GB Ram, no mods. small number of users on at the time.
  19. Hello everyone, so I've been playing Ark for a while now on PS4, played the Island for weeks and never had a problem with it, but when I moved to Ragnarok, the game started crashing like crazy (at least twice a day). It's mostly while riding a Wyvern or Rex or even a Rock Drake (that I summoned as a Wyvern replacement), entering the Carnivorous Cave worked twice out of 12 attempts. What's even worse is that every time it crashes it takes away around 10-15 minutes of progress. Tried to contact support and they gave me an answer related to PVE not SP. CAN ANYONE TELL ME WHAT TO DO? THE GAME CRASHED 2 MINUTES AFTER I GOT TLC2 IT'S SO IRONIC I DON'T UNDERSTAND.
  20. Ok, so since like a week ago, I been having constant crashes. It start with the "bad_module_info", so I searched online and did whatever steps it was suggested, one of them being verifying the integrity of the files. It seems like it fixed that issue, but now I am getting a fatal error and then there is a huge list of errors popping up. It doesn't happen all the time, but when it does, it happens like 3 times in a row, which is terrible because I can't really do anything in the game with the fear of it crashing in the middle of cave raiding or farming on dangerous areas. Does anyone knows of a fix for this? Thanks in advance
  21. Scaff

    Wow just wow

    Now the server ive playing on is Down again... its the 3rd time this month, the first time the crash last nerly 14 days, of totalt crash. We suspect the server its being ddos, but none of US hear anything from wc, an we are not computer expert so we dont know what to Think. If the server not work why do wc not tell US to move ,so They Can delete the server ? I dont wanna move myself, we have a good communiti an we not part of the alliance that destroy the game. P.s now i dont want any copied link to How to report a server belive we done that soooooo many times. Yeah captajnmorgan thats means you
  22. Here we go again... At least these two are related for a change. Sounds like the error is related to a dino eating something. But what could it be?
  23. Ok, so when I started playing ark again, about a month ago, I got this thing called D3D11 Lost, that was annoying so I add 2 lines of code to start propertys. Now I get this Low Level Fatal error and I have tried installing visual c++ and dx and it still doesn't work. I have the crash code, I love this game so much but these bugs with crashing make me want to quit for good. A note to the devs, try fixing your crashes on your game and NOT RELEASING ARK MOBILE!!!!! NO ONE WANTS IT!!!!! CRASH CODE: LowLevelFatalError [File:D:\build\PC\Engine\Source\Runtime\Core\Private\HAL\FileManagerGeneric.cpp] [Line:608] Invalid BufferCount=0 while reading ../../../ShooterGame/Saved/GeneratedMapCache/b8137068931915d5fe8b005a376eae7a.mapcache_v2. Pos=0, Size=0, PrecacheSize=2147483647, PrecacheOffset=0 That is just a top part of it, I can't c&p it so I had to type it, if you need the view the full crash log go here: https://imgur.com/aBStAAh Thank you for all the help in advance. It really would make my month if you could fix it!
  24. I have been unable to play the Aberration Map as of the release of the TLC 2 Update for consoles. Every time I attempt to load Aberration (in singleplayer and non-dedicated) the game crashes and kicks me to the dashboard. Oddly, if I load up Ark immediately after this crash, the game crashes before the menu screen and my entire Xbox shuts off automatically and then turns back on. EDIT: After testing, I found that I CAN join official Aberration servers, however I still would like to let it be known that I still cannot host my own solo or non dedicated servers.
  25. I've had this error since July of 2017, and I have posted about this crash multiple times, but with no success. I didn't play the game until yesterday for the first time in roughly 4 months because I gave up on it and the community. But, I am back, and looking to play my absolute favorite game, and since my last post was in december, I figured there might be some new solutions going around. Help would be VERY MUCH appreciated. Thanks!