Well it was worth a shot but no luck. I have been locked out of ark since the 5th anniversary update. I have done everything to get back on but just can't. I took my PC into the office to see if that would make a difference and it did. I was able to log on without any problems at all. So stupid that I can change location and it works. I have been working with the internet provider and they can not find any reason that I am blocked. I have over 8,000 hours in this game between the two accounts and just love it but my time has come to move on. I am so sad because I have made some really amazing friends that I used to play with and I miss them.