Horrible service, horrible staff work. I sent an email last thursday. I had bases in 5 maps. I dont login all maps everyday, I am mostly solo with some good allies. The only base i had a member were ragnarok, thats my newest base in game. So right now all my friends and allies told me my dinos decayed @ Scorched, and my vaults and land is pillared. That's my main base where i lost my last 8 months collectin BPS, dinos (more than 500 and a bunch of event ones), tek, materials, construction (yea the base matters) and 2 charcs (105 and 102) that vanished.
I asked STEAM chargeback cause its unnaceptable this situation. I got a NO as answer, but i will continue this war.
WHY THE HELL THE GAME DID NOT FREEZE TIMERS (FOOD/DECAY) WHEN THE DRAMA JUST STARTED?
MANY PLAYERS i know i dont understand why they just accepted and did a new charc to restart ignoring the drama. They had an ally/member that saved their base. LUCK OF THEM! But since I am solo I'm 100% s-c-r-e-w-e-d. I cannot save my s-h-i-t. I just regret playin Ark Survival. Now that everythin decayed and i have 4 bases disappeareding/disappeared u guys turn OFF timers and FOR SURE gonna ask me soon (when answer my ticket from last week) to me PROOVE what i had. SO in the next century u can "recover" it. I know they will not give me back the event colors, all itens, asc bp, all bases, time lost, etc etc etc... What do i have to do? Accept the fact and delete ark? Cause I know MANY PLAYERS in same situation as me and I hope the ones same situation ASK steam chargeback.
Wildcard just understand about money and being slow like a snail to help people. That's the 2 things u guys do well.