This is the second time. The first was my main character...only character at the time. I am a tribe owner on Ab and on Rag and when the Game ate my toon- the exact same way first day of Xmas event no less....I would have been wiped if not for my husband having just made a toon as a placeholder for both tribes.
It was THREE MONTHS before they came to 'fix' it. I had not played on my account on the server the body of my toon was disconnected on, assuming they would just reactivate her. You could physically see her..she was just link dead. I did not make a new toon because I thought that would overwrite her and all they needed to do was reconnect the character to the server or somesuch. Boy was I wrong. So after three months they came and told me sorry- make a new character we will give you increased xp up to level 105 (I believe) but not replace any of your lost engrams or boss fights.
The GM that responded had absolutely no clue what they were doing. They insisted you could immediately repod cryosicked dinos...that there was no cooldown. They started assigning dinos to me one at a time...and I had hundreds of course...then 15 minutes in said they were going to lunch.
I kid you not...3 months wait....15 minutes of painstakingly one by one assigning me as Tribe owner again and connecting dinos to me....then Oh hey its lunch I have to go.
I waited...2 hrs or so for them to come back. They get there and immediately said ok appointment time is up I am off to another ticket...and I was WAIT! I have gigas and wyverns in cryopods- babies! Then the cryopod argument happened...and long story short they left me with a pile of babies out waiting on a timer to recryo them - they had jumped to Ab to make me tribe owner there and do those dinos...
I get the babies podded and frantically jump to ab....and no GM. I waited another hour. Then thought to look at the ticket where I found the GM said "Oh hey I went to Ab and you never showed. You have to open another ticket now."
They never reassigned imprints to most of my dinos...I found wyverns they said they had done still owned by the old toon after this...and not even a fraction reconnected.
So I finally get the second half of the ticket and the GM (a dif one) shows for the appointment. Was like ok what do you need? I said hey I need tribe owner and dino imprints switched to me.
THIS GM was a rockstar. They typed something in and wham bam I was completely reconnected and all dinos assigned to me. Under 5 minutes, ticket was done. The glaring differences between the dude that thought they had to go one by one to each dino, and that babies could be immediately repodded (they straight up argued with me until i dropped empty pods for them to do it...and they punched my babies with the cryo until they nearly killed it...lol)
Entirely broken process. I have never ever played a game with such poor assistance when something goes wrong and as an old lady gamer I have played a LOT of games. The good news at the end of this process is a friend reminded me I had a disconnected (unintentional) duped toon from months ago just sitting at their base. I was able to jump on, reclaim the toon, so at least I get all the dinos imprinted to her and the babies in pods imprinted to her back. She does not have the Chibi levels or the alpha Ab fight but I'll take it.
But holy HELL Wildcard...when you design a game that requires a toon to jump servers for bossfights at the very least...then know that we can lose the character in the process...you need to be FAR more conciliatory when it comes to YOUR errors. This is unacceptable...
