Egor

963 Gen2 is down for over 4 hours

reported 2 hours ago, still down

EU-PVE-Official-GenTwo1006 is down for almost two hours

I Suppose support will, of course,  restore destroyed Dino? 

Would someone, please, advise me, what was that?

I was carrying my Castorody with my Argy and this is what happen:  bird suddenly lost altitude (not under my command, just by itself), touched the ground and my dino was destroyed. WHY???? We can't carry dinos anymore?

WC Studio, thank you for fixing server crash @ saving. Our server feels much better now, pretty stable and only crashed once per last week.

thank you

Server #80

We dont care about genesis as our servers are not accessible and keep crashing.

We can't participate in eggs events as we can't safely access our servers.

bad job WBS, bad events, another broke weekend for thousands of gamers

Our Official PVE Island 80th crashing every hour now. No progression. Can't play.

I went to Steam and looked at game reviews: surprisingly most of reviews still positive. 

I found that YOU CAN UPDATE/CHANGE YOUR REVIEW on Steam. So, I changed my review to very negative, "not playable". 

Did the same on Twitter.

Don't look like company cares..

Server #80 crashing every hour/every other hour. Every attempt to leve th ebase led to loosing progression, dinos, items.

We can't play. 

I have changed my game review on Steam to very negative and not recommended. Same on Social networks.

We are not able to enjoy this event. Please fix server crashes. 

You are trying to talk with stone wall. You report to the ppl who dont care. Make no sense.

Go to social networks...

To The Company: I see that something is happening. But we are missing information. Talk to the ppls.

P.S. It seems that I am also talking to stone walls....

I am really doubtful that ARK 2 will worse attention. Main ppl already left the company, and with this quality of development and support it does not look promising. 

My guess the only reason of declaring ARK 2 is to boost current sales (which worked)

Our server #80 keep crashing frequently and unpredictable. Not possible to play. Please fix our server.

Our server became kind of stable, "only" crashed once per day. It was continues for several days. Then , soddenly, it start crashing every hour again. Now it is not playable again. NA PVE Official TheIsland 80

ah, nm, it is just crashed... usual thing

Our official server #80 was crashing frequently for couple of weeks. But last 24 hours it runs without crashes. 

Was the issue resolved or this is something random and we should expect crashes again?

Was there some patch? Hosting changes? Please share info if you have it.

Unfortunately, we can't enjoy any of these as our server keep crashing non stop every hour or even worse.

Thousands of ppl not able to access this nice and lovely wold.

Server Crashed,Server Crashed,Server Crashed....

WC not responding...,WC not responding...,WC not responding...

Crash rate is every 40-50 minutes now. Guinness record for most frequent server crash, for lowest service quality and for worst support in the industry! 

Now server crashes every 30-40 minutes. That is ACHIEVEMENT! +1 to Studio

Our server #80 is now crashing every hour. Not possible to play. 

Quote

Not sure why, probably because I'm not a programmer, its so difficult to keep servers healthy and running.

Company is trying to save as much money as they can. On us. They only allow minimal amount of resources for each server. Server has memory leaks. As soon as it leaks enough to fill allowed memory - it crash "no memory" error which is not recoverable. Unfortunately, not only game server piece has bugs, other parts of the entire service also have bugs.

Company could resolve/improve situation by allowing more memory to each server - but that mean to spend more money on hosting.

They could establish normal support - same reason, saving money. on us.

They could hire more/better software developers.....

The answer to you question is: Company is not interested to provide us good service - they are saving money. on us.

P.S. I suggest to  start writing negative reviews to the game in steam and start saying truth about the game in social networks: game is not playable.

Since company wont react to out posts here, I would suggest to start writing negative reviews in Steam and Social Networks. May be then they will figure that something is not right with their game and company?

Game is unplayable now. Company wont fix issues, wont recognize problems, don't listen to us nor provide required support.

Just say truth to ppl. 

Hello,

we have problem - our server keep crashing every hour/every other hour. Each crash it is down for half an hour and roll back for another half an hour. We losing achievements, dinos, equipment. 

I posted about server problem here on the forum - nothing changed.
I created support ticket - it was instantly closed, said "we are not supporting server crashes, go to special server crash page to report".
I went to "special server support page" and reported there. And next day again. And again....

Still no improvements, not at all.

QUESTION: please advise, what we should do to bring company attention to our problem and fix it? Is there right place to file right kind of support request? As far as I know, not only our server has this issue - many server does. 

We all paid for the game. We spent many hours, many hundreds hours in this game. And now can't play. Please help us, advise what to do.

Our server crashes details are here: https://survivetheark.com/index.php?/forums/topic/525836-ongoing-server-instability-crashes/&page=157 
Support server crash suggestion page: https://support.survivetheark.com/hc/en-us/articles/221703808-My-server-is-down-What-do-I-do-
Server crash report page: https://docs.google.com/forms/d/19p2_r2z9wyazMXiJIlFINw0M32WCoUkv039yemwR3lE/viewform

I did them all, no help, no improvements on server situation.

P.S. Company, as workaround, not a real solution, to temporary improve the situation, you need to establish scheduled daily restart for the whole image. Not just server container - whole image. You definitely have resource leaks in both: server containers and utility containers too. Just restart server application will not help.

And again. 4th crash for today. Guess their fix only worked for two days. Now server is broken again

Anybody home?

I lied... server just crashed third time for today. Now afraid to do anything, would be hard to recover from cave or lost boss team if server crash.

Basically, we can't play normally. Not sure if Wild Bugs Studio ever worried about it.

Our server was crashing 3 days in the row, but now it is "fixed" working nice and VERY VERY "STABLE". It is only crashing 1-2 times a day....

Our erver NA-PVE-Official-TheIsland80 keep crashing every hour and roll back unpredictable. We can't play last two days.  HELP!

P.S. How can we enjoy all these nice new features if our server just keep crashing?