Revolutsia

Character Loss after transfer Multiple players have logged onto my private server Ragnarok only to find that they need to create a new character and there is no option to download the character. The characters are right where the players had left them, their bodies unaffected and still in the tribe the exact way they had logged out as. The players are forced to make a new character and lose all progress and I've had to forcejoin them into their respective tribes as a temporary solution. A restore point was loaded several different instances at times the players knew for a fact they were online as their old character, but the same create new character screen popped up. The only possible correlation between each instance that I can find is that the players had recently transferred to and from Ragnarok logged off on Ragnarok and came back to find a blank slate. Has anyone else had this problem/found a solution?