SimplyPT

With the store changes over the past few months, it is not as easy, but refunds are possible - especially if you are clear that the publisher of the product either defrauded you or broke the feature and refuses to fix it. If the Ark team continues to ignore this, the BEST recourse is to issue a formal complaint to Microsoft, and they will get involved with the Ark team/Wildcard directly. (Which will force these to be fixed.) I'm not sure what your beef with MS is, but when it comes to supporting users/customers, they will fight, even pursuing litigation on behalf of users. I 'get' that there is a popular myth of Microsoft not being good to users, and it is just a bit of FUD and myth. (Look at consumer rights, privacy protections and other litigation and legislation, it is often Microsoft alone that stands on the side of the consumer, and often against other tech companies like Google and ISPs like ATT and Comcast. Do a web search, and maybe use Bing, Google tends to filter unflattering stories about them.)

Bionic Costumes (Purchased) Missing from Game Quetzal, Trike, etc. Only seems to be purchased Costumes, in game earned bionic costumes like Rex are still available. I only saw one other post in PS4 forum mention this, so I wanted to make sure it has the devs attention.

I hit this same issue last week, the only solution was to uninstall and install the game and any DLCs that were having problems. In the future, here is a tip for users with slower internet so they don't ever have to download the entire game from scratch. If you have an external hard drive attached to your Xbox, (If you don't, get one all you need is any HDD and put it in a USB 3.0 case) . Then using Manage App - copy Ark and all of its DLCs to the external drive. In the future if an update gets messed up, you can at least copy the non-updated version back to your internal drive and run the update again. As for WHY this happens, it goes back to how the developers 'package' their games and WildCard uses an older/poor method that is subject to data loss when files are directly updated and the Gaming OS side has an interruption as the FS protection/write features of Windows are not active for Games. So even a Restart or a power disruption during the update can cause issues. Xbox ensures the content is downloaded correctly, but with the older update method WildCard uses, it can't check that the update was applied properly. It appears WildCard isn't even using a basic checksum to test files that are patched and updating copies, instead overwriting them directly. (If I'm wrong here, I welcome WildCard to correct this information.)

A 'cooking' event that occurs on Mother's Day? Really? Intentional or not - it doesn't look good. Someone at Ark should have went, "Um, this looks really sexist, we shouldn't do this." Let me guess, just to cement the sexist thinking, a 'fishing event' will be the focus of Father's Day? I know the game features Dinosaurs, but we live in 2018, not 1950.