Bring back the level of customer support to this game before you dropped Atlas. Having a ticket system and ONLY serving those with tickets for lost characters is a piss poor job of support. You had said that you would continue supporting this game through Atlas and yet the response we get from the GM's when they do finally respond (3-5 day response to now 20+ days for a response) is we can only do this small thing because of the high ticket volume.
I really appreciated the support once Aberration dropped with all of the stuck drakes, but this change has been since Extinction and now when we lose a chunk of high level dinos to the faulty game/map mechanics: tough luck, submit a bug report, and keep playing?
At least come out and say it in a post that we no longer offer ANY support like we did in the past other than for lost characters.