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Adelaar0355

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About Adelaar0355

  • Rank
    Naked
  • Birthday November 4

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  • ARK Platforms Owned
    PS4

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  1. My last 2 tickets were 22 and 24 days for a response. Yes, originally before the Atlas drop my tickets were around 2-5 days but the vast majority since then have all been several weeks in response. On top of that, if it is not a lost character issue then you get the line of we are too busy to help do anything else so we will not solve your issue.
  2. Adelaar0355

    BOSS LAGGED-LOST REXES

    Is this in Official or Single Player? If in Single Player, see his comment above and just spawn them in. If in Official, you are out of luck as the GM's do not do any dino restorations anymore.
  3. Bring back the level of customer support to this game before you dropped Atlas. Having a ticket system and ONLY serving those with tickets for lost characters is a piss poor job of support. You had said that you would continue supporting this game through Atlas and yet the response we get from the GM's when they do finally respond (3-5 day response to now 20+ days for a response) is we can only do this small thing because of the high ticket volume. I really appreciated the support once Aberration dropped with all of the stuck drakes, but this change has been since Extinction and now when we lose a chunk of high level dinos to the faulty game/map mechanics: tough luck, submit a bug report, and keep playing? At least come out and say it in a post that we no longer offer ANY support like we did in the past other than for lost characters.
  4. Adelaar0355

    Support Tickets - Time of Address and Resolution

    Sharing the full quote from the GM support ticket. Put in Jan 9 answered Jan 31. This was the follow-up after asking me to put in a bug report and attach a picture or video to their web link, for background information in regards to the first line. GM AlbireoFriday at 14:56 Hello, Yes, please upload the images elsewhere and paste the link into the form. We appreciate you contacting us. However, due to the limited bandwidth we have to help customers in need we are only able to make appointments for large issues such as lost characters. Unfortunately we cannot make appointments for requests such as this and appreciate your understanding. Thank you for being an active part of ARK. We hope you have a great day! Sincerely, GM Albireo Studio Wildcard
  5. Adelaar0355

    Support Tickets - Time of Address and Resolution

    As of yesterday, a tribe-mate of mine was told that they are only addressing tickets relating to restoring characters, and NOT HANDLING ANY DINO TICKETS due to volume. So Glad they started a new game, and completely cut the support for this game for 90% of us.
  6. So, over the past 2 months response time for tickets has severely decreased at least from what my tribe is experiencing. SO my question to the community is how long are your tickets taking to be acknowledged, answered, and addressed? It used to be that at least in 5 days you would get a response in regards to the ticket and then over the next 5 days you would be communicating back and forth with the GM. It might be 1-3 weeks for an appointment to meet them at least from what i have seen personally. Lately, we have tickets out there over 20 days that still have not even been acknowledged. Is this what everyone else is experiencing?
  7. Adelaar0355

    ARK: Aberration Expansion Pack!

    You are thinking of Ragnarok, with this enhancement. The island is like this and requires tools.
  8. Adelaar0355

    ARK: Aberration Expansion Pack!

    From what I understand, those of us that bought the Survivors Pack before release only got the Scorched map. To receive Aberration and the next DLC we will have to buy the Explorer's Edition (45$) or Maps individually (20$/each). I was also under this false assumption (hopefully someone can correct me). So my next question is of course, Where is the Love for PS4 and a price discount? All others get 30-35% off while we have the full price 45$ for the Explorer's Edition. If we already have the Scorched map, why would we spend 45 instead of buying the 2 maps for 20? Give us a reason or discount so that we can also get the Explorer's Edition and Skins.
  9. Thank you for implementing this change and I look forward to the Heavy Turrets and change in Base defenses it makes. I do agree that the effectiveness of Plant x should be increased be it range or something that will make them worth taking up a precious turret count. It will be interesting to see if the perimeters are increased, or what changes this creates. No I do not want it or anything to insta-kill as I cannot count the times I was flying around and all of a sudden got shot by plant x or turrets of well hidden defenses.
  10. Adelaar0355

    Welcome to the ARK, PS4 Survivors!

    After playing way too late for two nights now, up to level 17 with a 2 story wooden base with a 4 man tribe. Starting to feel like I know how not to die in the game at least. Anyone else have that feeling after dying several times in a row of "Maybe I shouldn't be in this area" or "What's going to attack me next?" or is it the opposite, "Man I cannot wait to tame one of these!" I Did have a beginner's question for PS4 in regards to the 24 hour decay limit on a PVE server. Is there one on the PVP servers and what is a PVPVE server? Our tribe would like to look at switching to PVP but wanted to get the basics under our belts in a PVE archetype first.
  11. Adelaar0355

    Welcome to the ARK, PS4 Survivors!

    Thanks, knew I was missing something.
  12. Adelaar0355

    Welcome to the ARK, PS4 Survivors!

    I am unable to find it in the store for PS4 in USA. Any help on what I am doing wrong?
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