I got a response to my lost character ticket today...
They can't restore ownership of my tribe because I'm the only member of the tribe.
They can't restore me to level 108 because I don't have a screenshot of my character AT THAT LEVEL.
They can't give me my tek engrams because they have no proof of the bosses I've beaten (which is everything prior to Extinction). For that, they'd need a screenshot of my survivor implant....
I've loved this game, but I'm done. I can deal with the occasional lost dino or disappearing smithy. But having no way to recover a character that's been playing for years, on every map that's come along? No thanks. And I'll never spend another dollar on anything Wildfire makes. They just don't know how to handle operations.