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Udju

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About Udju

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  1. the server is still online. will they ever keep their word? first they said they won't touch legacy servers, now they want to kill them... before they said we get our dinos and chars restored on ragnarok, then they didn't... then they said we can migrate, but we can't. then they said they will delete our server on 11th, now the server is still on...
  2. When exactly do you kill the servers? Where are the savefiles?
  3. merged?!? Not in our case... just deleted with no option to migrate or upload the char...
  4. So how this shall work? When i go to the obelisc, there is no server to move to... As usual, we are left alone... we were playing on LEGACY-OfficialPrimitivePlus2 PVE
  5. it's not possible to migrate from an official server to an inofficial. We play now for many years, first our prim+centerPVE server was "repurposed" so we were forced to immigrate on another prim+center PVE server (this was the only server to migrate to) and when ragnarok was released, we also played there, two months ago they messed it up with a rollback that deleted both of our chars on ragnarok, and without any help from support we lost everything there. Then i went back to prim+ and now they close our prim+server without any option to migrate. And why my thread was merged? My title: Great migration - but where to go? was far better. i don't have any questions about this so-called migration which doesent deserve that name... just remarks. maybe you should call it "The great Legacy server wipe" (in spite of promises not to touch them)
  6. Great migration, but where to go? Hey, after loosing my char (my tribemate lost his char too) and the complete absence of support und subsequentely loosing all our 200 dinos on ragnarok31 two months ago, i went back to the server we migrated to one year ago when our first server (the center prim+21PVE) was "repurposed", LEGACY-OfficialPrimitivePlus2 PVE where a friend still played.... now they announce that it will be also closed, but checking at the obelisk today there is no server to migrate too... maybe caus there are no more prim+PVE servers left (when we migrated there a year ago or so it was the only option) ... c'mon, i play ark 5564 hours now and you are deleting all my stuff without the chance to migrate somewhere?!? is that how you treat your playerbase?
  7. My tribemate and me we both lost our chars due to the failed rollback beginning of april. There is noone else in our tribe so we wrote tickets immediately. Our neighbours fed the dinos, which then vanished caus wildcard switched off the timers much too late... Then the GM finally answered: GM Xur (ARK) Apr 15, 6:31 PM PDT Greetings Survivor, Thank you for contacting Studio Wildcard Customer Support. I am Wildcard GM Xur and I am happy to assist you in your survival adventures today. We are really sorry to hear that you had the misfortune of losing a survivor. Sadly, we are unable to get back your original character. However, we are able to give your character some exp and some tek egrams. Please provide us with your previous character level and then we can get you an appointment. What we CANNOT help with: Restoring levels past level 105 Restoring items, blueprints, element, or anything tek item related Bringing your original survivor back to life Ascending players We are also truly sorry to hear you had the misfortune of losing your tames. We can understand how much of a setback this can cause for your adventure, and we are more than happy to assist you in getting a replacement for your tame. First, there are a few things you need to know before we proceed in getting you the reimbursement. This replacement will not be the same as what you have lost. Please keep in mind we are unable to control the stats, mutation, or gender of the tames. We are also unable to restore any lost items that were on the dinosaur. If this is still acceptable, let's proceed to the next step. More information about this is here. Would you mind making a list of the tames that you would like to have replaced with their type and level? For an example: Level 200 Rex (We can only restore 10 dinos MAX) If you have any screenshots, videos or tribe logs of your tame, please forward this along with your response. We will no longer be restoring any dinosaurs with levels over 150 without visual evidence. This is how the tame reimbursement will work: Dinosaur replacement restore without any experience added, so it will level up to 73 levels. With this option, we do not restore past level 150 without visual evidence and level 201 with approved visual evidence. So your dinosaur can be a max level 274 with this option and approved visual evidence. This is not kibble tamed or special tamed and stats cannot be adjusted. Options for babies are available for doing your own imprinting. Each dinosaur comes with a saddle at a random quality. Please note that Wyvern and Rock Drake cannot be spawned over level 190. We cannot restore any eggs and certain dinosaurs are not to be restored such as Reaper, Phoenix and Unicorn. Retries on tames are prohibited due to time constraints. Thank you so much for taking the time to read this and we look forward to hearing back from you. Sincerely, GM Xur Studio Wildcard http://www.studiowildcard.com/ Security Tip: Please do not give your password to anyone for any reason. Studio Wildcard will NEVER ask you for your password. Note: If your ticket status is pending (you have not responded to us) for over 5 days, it will automatically be set to solved. If this is not the case, feel free to respond to the ticket and it will open it back up. This process is automated and not done by the GM. After some mails by me when i asked several questions about the restoring of dinos which stayed mostly unanswered, today i got following reply: GM Xur (ARK) Apr 26, 6:16 PM PDT Greetings, After looking more closely, we do not provide any services for players on Legacy servers. I am very sorry for not bringing this to your attention sooner. Sincerely, GM Xur Studio Wildcard all i could answer was: Hey! You guys really deserve the award for the worst support ever! After all it was you failling the rollback, and then you did not stop the timers in time... then you made BIG words of apology and BIG promises how you gonna assist us. But we wrote from the beginning that we played on a legacy server, if you would read the tickets that would really help. Then after some weeks you come up with that you won't "serve" us because of legacy. Shame on you that you treat your old playerbase like that! May God bless you! Udju
  8. i was asking the GM if he could level our chars and then invite back to our tribe and then check the tribelog for lost dinos in order to restore some caus we don't have screenshots with level to be seen, as we alway hide UI for screenies; and if my tribemate will also get 10 dinos out of our 200 lost. after an offtopic answer, he wrote: GM Xur (ARK) Apr 26, 6:16 PM PDT Greetings, After looking more closely, we do not provide any services for players on Legacy servers. I am very sorry for not bringing this to your attention sooner. Sincerely, GM Xur Studio Wildcard what to say? i answered: Hey! You guys really deserve the award for the worst support ever!After all it was you failling the rollback, and then you did not stop the timers in time... then you made BIG words of apology and BIG promises how you gonna assist us. But we wrote from the beginning that we played on a legacy server, if you would read the tickets that would really help. Then after some weeks you come up with that you won't "serve" us because of legacy. Shame on you that you treat your old playerbase like that! May God bless you! Udju
  9. thats my answer: hey, thanks for finally answering me. but in fact your answer is too late. not only that i lost my lvl 95 char together with my friend, but you also waited 7 days to stop the decay timers... finally you stopped it 2 days after our dinos (around 200) all vanished... what can i say? it's hard to stay polite in this case. i have to think whether i will continue to play this game in which i spent 5500 hours already. mistakes like the failed rollback can happen, but i will not understand why you waited 7 days to stop a 8 days timer. when the chars where lost the timer was not on 8 days anymore, in our case it was already on 4 days, so you really should have stopped the timer on the first day. failing to do so is unforgivable. now you are offering me 10 random dinos as a replacement for all the special dinos i lost, and you want me to send proof. i have to think about your so called offer first. may God bless you
  10. thats their answer i recieved today: GM Xur Today at 03:31 Greetings Survivor, Thank you for contacting Studio Wildcard Customer Support. I am Wildcard GM Xur and I am happy to assist you in your survival adventures today. We are really sorry to hear that you had the misfortune of losing a survivor. Sadly, we are unable to get back your original character. However, we are able to give your character some exp and some tek egrams. Please provide us with your previous character level and then we can get you an appointment. What we CANNOT help with: Restoring levels past level 105 Restoring items, blueprints, element, or anything tek item related Bringing your original survivor back to life Ascending players We are also truly sorry to hear you had the misfortune of losing your tames. We can understand how much of a setback this can cause for your adventure, and we are more than happy to assist you in getting a replacement for your tame. First, there are a few things you need to know before we proceed in getting you the reimbursement. This replacement will not be the same as what you have lost. Please keep in mind we are unable to control the stats, mutation, or gender of the tames. We are also unable to restore any lost items that were on the dinosaur. If this is still acceptable, let's proceed to the next step. More information about this is here. Would you mind making a list of the tames that you would like to have replaced with their type and level? For an example: Level 200 Rex (We can only restore 10 dinos MAX) If you have any screenshots, videos or tribe logs of your tame, please forward this along with your response. We will no longer be restoring any dinosaurs with levels over 150 without visual evidence. This is how the tame reimbursement will work: Dinosaur replacement restore without any experience added, so it will level up to 73 levels. With this option, we do not restore past level 150 without visual evidence and level 201 with approved visual evidence. So your dinosaur can be a max level 274 with this option and approved visual evidence. This is not kibble tamed or special tamed and stats cannot be adjusted. Options for babies are available for doing your own imprinting. Each dinosaur comes with a saddle at a random quality. Please note that Wyvern and Rock Drake cannot be spawned over level 190. We cannot restore any eggs and certain dinosaurs are not to be restored such as Reaper, Phoenix and Unicorn. Retries on tames are prohibited due to time constraints. Thank you so much for taking the time to read this and we look forward to hearing back from you. Sincerely, GM Xur Studio Wildcard http://www.studiowildcard.com/ Security Tip: Please do not give your password to anyone for any reason. Studio Wildcard will NEVER ask you for your password. Note: If your ticket status is pending (you have not responded to us) for over 5 days, it will automatically be set to solved. If this is not the case, feel free to respond to the ticket and it will open it back up. This process is automated and not done by the GM.
  11. yes they only restore 10 dinos. a bad joke for us caus we lost 200 dinos. many lvl 250+ rexes, a giga, Yutis, Spinos, Allos, Tapejaras, name it, we had it. lots of special colours and costumes. i have some screenshots but without UI (level not shown). they want screenshots in advance but tribelog i can see only after being back to the tribe. i lost my favourite Spino Spinarani, level maybe 260, female, lots of health and attack etc, they will give me some random spino lvl 260, any colour, any sex, any stats, thats not very interesting for me, i tamed them caus of nice stats and colour, plus there was a 100 def saddle... i might not answer at all to that ticket caus this is so frustrating... i might answer and get some dinos back only to donate them to those neighbours who fed our animals after the failed rollback where me and my only tribemember and friend could not logg in anymore.
  12. my ticket is now answered ( 1151726 ), but as i lost already all my dinos and i don't have screenshots where one can see the level of the animals, and they restore only 10 dinos, i don't know if i answer. its actually too late for me and i am forced to proof everything... don't they have logs?!?
  13. as we played on a legacy-server i wonder if they will restore anything at all there... i wrote my ticket friday morning on april 5th, ticket number 1151726, still no answer at all. they took too long to switch off the timer (7 days!) from the incident... and this for a 8 days timer (dinos)! everyone beeing offline for more than a day before the incident happened has lost their dinos (me too, i am in a tribe with a friend of mine who also has lost his char and wrote a ticket). they made a mistake (failed rollback), OK, but instead of reacting correctly (switching off the timer immediately) they waited 7 days (!) to do so... this is the ultimate support-MCA here! i dunno what i will answer if they finally contact me...
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