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About SuranapparWottan

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  1. We had all that done. But as I was doing those steps again, I tested to run a dummy server. That worked. We did find some things that got us of track, but in the end, it seems that one mod might be behind it. We have asked the mod creator for assistance since the server works once the mod was removed. None else have reported an error with it tho-
  2. 312.57 and Hung error Hi after 312.57 update we can not connect to our private server. We do not know if this is due to Ark itself or some thing else. Also can be noted it gives disconnect when trying to sign in before the hung. Below is the error we keep getting. Can anyone bring some light on this? Fatal error! VERSION: 312.57 ShooterGameServer.exe!FHangThreadWatcher::HangeDetected() (0x00007ff7f81f99f3) + 0 bytes [f:\build\live312jenkins\engine\source\runtime\engine\private\gameengine.cpp:181] ShooterGameServer.exe!FHangThreadWatcher::Run() (0x00007ff7f81f9933) + 0 bytes [f:\build\live312jenkins\engine\source\runtime\engine\private\gameengine.cpp:136] ShooterGameServer.exe!FRunnableThreadWin::Run() (0x00007ff7f7c8114f) + 0 bytes [f:\build\live312jenkins\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:73] ShooterGameServer.exe!FRunnableThreadWin::GuardedRun() (0x00007ff7f7c81048) + 8 bytes [f:\build\live312jenkins\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:26] KERNEL32.DLL!UnknownFunction (0x00007ff909156fd4) + 0 bytes [UnknownFile:0] ntdll.dll!UnknownFunction (0x00007ff90969cec1) + 0 bytes [UnknownFile:0] ntdll.dll!UnknownFunction (0x00007ff90969cec1) + 0 bytes [UnknownFile:0] Crash in runnable thread FHangThreadWatcher
  3. https://support.survivetheark.com/hc/en-us Also under support / help in the menu. This is for regular Customer Support. For server Support see, https://support.survivetheark.com/hc/en-us/articles/221703808-My-server-is-down-What-do-I-do- For private servers failing due to update in, no clue.
  4. Hi Invinc Well it seems to be ok, I got a mail with further instructions some time after. I had to submit ticket in another place.
  5. Ticket system Someone needs to look into the ticket system. My ticked was marked solved the same second I hit submit.
  6. Hi Jatheish Did that work on the offical servers? Is it avail for own hosted servers as well? We're still having major issues with timeouts and hangups. Even sp have issues now.
  7. If you can, host a private one, as in a computer at your place. Then your in control of most of the issues you mentioned. But that do call for an extra computer and a fair internet.
  8. Server Problems with ark help wanted. Hi I'm running out of options on what to do. But as of PC version 312.57 of Ark, ouer server hangs as the server has loaded. I myself get Invalid Json Line 1 Char 1, as soon as the main menu of Ark shows. For my PC I have Uninstalled all of ark, even deleted my settings / save folder, cleaned the download chache. But the error remains. It seens to remain without mods as well. The Server For now I'm now running on a fresh one, still problem, i am trying to back saves one at the time to check. But I do not think this will help either. I do not know where to look for error any more.
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