mightyleemoon

I have no idea where to go with this. I see some PC Server discussions. But, those look like conversations around private servers. My question is about an official server. EU-PVE-Official-CrystalIsles869. I have a character on this server. But, some months ago I had to step away from the game for a while. Now, trying to log back in, I see that this server has been down for at least a month. (Battle Metrics won't even list it anymore) Do official servers go offline permanently? Is there anyway to get your character data from that server? Or, are folks just out of luck in these situations?