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ChronoX2G

Early Birds
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Everything posted by ChronoX2G

  1. They told I needed either video or a screenshot of my survivors implant. So always take a pic of it after you complete something lol.
  2. Lost character and then ignored So here's what happened. I lost my character after a transfer (a day after losing 3 top tames and gear to transfer.) And I opened a ticket. Got a response the next day and then the next. Now after my response referring to my engrams I've been ignored entirely. A lot of effort goes into playing this game, just as I'm sure the dev's put a lot of effort into making it. Bugs are a normal occurrence in gaming but when you make something that requires that much play time on a players behalf and on your servers there should be some real care to assist with replacing not a fraction but all of the players effort if it's due not to that players actions, but a bug in your game that you are aware of. We still support you regardless of the daily bugs and glitches including the glitched glitches in Genesis! Fix what's broken before pushing new content. I play on PVP because PVE bores me and anyone knows just how difficult (and toxic) PVP servers are on this game. I just wanted to rant and let people know that you can get ignored for not just accepting whatever. Here's my current interaction with GM Chival..... #1594746 Lost Character Today at 13:31 ChronoX2G Open I transferred from server 417 to 1077 to farm eggs and received an error message stating that the download of my character failed. Now I cannot find my character on either server nor in the download character list. Comments ChronoX2G Wednesday at 19:50 I transferred from server 417 to 1077 to farm eggs and received an error message stating that the download of my character failed. Now I cannot find my character on either server nor in the download character list. ChronoX2G Wednesday at 19:51 Also I just filed a request after transferring and losing all of my gear and cryopods upon spawning in. GM Chival Thursday at 15:05 Greetings ChronoX2G, Thank you for contacting Studio Wildcard Customer Support. I am Wildcard GM Chival and I will do my best to assist you today. Let me start by saying we are sorry to hear that you had the misfortune of losing a survivor. Sadly, we are unable to get back your original character. However, there are a few things we can do to compensate for your loss. First, we can give experience equivalent to your previous character’s level to a new character you create. Things We CAN Do Things We CAN’T Do · Restore Tribe ownership · Transfer tame imprint · Unlock the following Tek Engrams with visual evidence: o Tek Replicator o Tek Generator o Tek Teleporter o Tek Transmitter o Cloning Chamber · Restore items · Ascend your character · Bring your original survivor back to life ☹ If these stipulations for compensation are understood, please reply with: · Previous Survivor Name · Previous Survivor Imprint Number · Previous Survivor Lvl · New Survivor Name · Any additional services from the list above that you require (Transferring imprint, etc.) · Any/all visual evidence to verify previous survivor’s level and accomplishments - Ideally, please provide a screenshot of your character inventory with character name and level visible while imprint is highlighted to display imprint/sample # and accomplishments completed. Thanks for your time and I look forward to assisting you further. Have a Rex-cellent day! Sincerely, GM Chival Studio Wildcardhttp://www.studiowildcard.com Security Tip: Please do not give your password to anyone for any reason. Studio Wildcard will NEVER ask you for your password. Note: If your ticket status is pending (you have not responded to us) for over 5 days, it will automatically be set to solved. If this is not the case, feel free to respond to the ticket and it will open it back up. This process is automated and not done by the GM. ChronoX2G Thursday at 16:22 The lost survivors name was Niyanne and her level was 98 nearing 99. The current survivors name is Niya. I dont know the imprint number. I'll attach evidentiary screenshots showing telegrams and character inventory and tribe log death. PS_Messages_20200604_153628.jpg (400 KB) PS_Messages_20200604_154105.jpg (400 KB) PS_Messages_20200604_155409.jpg (500 KB) PS_Messages_20200604_154020.jpg (400 KB) PS_Messages_20200604_154111.jpg (400 KB) GM Chival Friday at 19:52 Hi ChronoX2G, Thank you for your reply. Here is the best I can offer: I can offer you exp to 98 No tek engrams I will transfer imprints from your old character to new. This is done via a proximity transfer. Pretty much anything in a fairly wide radius with your old imprint number will be set to your new one, once I fire the command. This will only affect the dinos with your number so those owned by tribemates will be unaffected. However, extremely far away dinosaurs or dinos in cryo will not receive the transfer. If possible, we recommend condensing your dinosaur group and removing dinosaurs from cryo right before the appointment time. No Tribe Ownership Services requested If this is satisfactory, please let me know and if approved, I can send you a link to set an appointment with me. Thank you for your patience and cooperation thus far. Sincerely, GM Chival Studio Wildcardhttp://www.studiowildcard.com Security Tip: Please do not give your password to anyone for any reason. Studio Wildcard will NEVER ask you for your password. Note: If your ticket status is pending (you have not responded to us) for over 5 days, it will automatically be set to solved. If this is not the case, feel free to respond to the ticket and it will open it back up. This process is automated and not done by the GM. ChronoX2G Friday at 22:50 Not acceptable in the slightest. You said you could replace five of my tek engrams and I fully expect you to fulfill what you said you would do. I showed proof of my engrams. You can even check my psn trophies. Level 98 is fine. I dont care about the tames at this point. When can I expect completion of my "partial" restoration. ChronoX2G Yesterday at 16:15 Is someone going to respond? Not acceptable in the slightest. You said you could replace five of my tek engrams and I fully expect you to fulfill what you said you would do. I showed proof of my engrams. You can even check my psn trophies. Level 98 is fine. I dont care about the tames at this point. When can I expect completion of my "partial" restoration. ChronoX2G Today at 13:30 Still waiting on a response. I have leveled the new character to 85 in the meantime. Can I please get some kind reply?
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