Thousandfold

Hi, Server NA-PVP-PS4Official-CrystalIsles1309 keep suffering 255 ping. The tribe named Ps has build in a bug zone (Floating Island) where if someone is online there, all player will have 255 ping and cant do anything. We have wiped their base, and since that, they putted a character there and used this bug everyday just for annoy. Once his character got offline the server goes normal. We have tried to approach that point, but when we was near (when we can see their build), we got 255 ping, so we cant do anything against them. Please fix the bug!! Its so annoying the bug, even more if some tribe use this in his advantage. I have submitted a ticket but no answer....

NA-PVP-PS4Official-CrystalIsles1309 keep 255ping since yesterday, please check and help!