Report outages via the link usually theyll get it back up fairly quick.
https://support.survivetheark.com/hc/en-us/articles/221703808-My-server-is-down-What-do-I-do-
hey you can rescue those items in ark upload by creating a new character as ark upload acts like a cloud between all chars on that account (dont do this on the island or gen2 map you had the problem on) best of luck with getting your character back.