Can we please get Cedric to respond to what happened last night?
Cedric, we are looking for you to respond. It feels like wildcard doesn't care about it's player base.
I love this game and was excited about the quality of life updates. But it came with great cost, I logged out in my base only to find out that my character was dead, all of the items on his person deleted, and my giga that was in a cryopod on my person completely gone. I have opened a ticket with wildcard, but the last time a server reboot caused me to loose a dinosaur they did not offer any assistance in the matter. They gave their generic sorry response. I lost a giga at 70% in the breeding process during Thanksgiving as well. These are major time investments and shouldn't be taken lightly.
I hate to say it in this way. But, as an IT professional, we would never respond to our end users in such a way. We would also do everything in our power to bring them back up to par and ensure they feel good about the situation. To me, it seems like it would be advantageous for Wild Card to develop a technology were they can restore your past dinosaurs within X amount of days.
It really feels like our time is not valued as customers. There has to be a better way. These server errors are incredibly punishing on top of an already unforgiving game, there has to be a better way to protect the player base's investments.