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Morgul8lade

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About Morgul8lade

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  1. I have had the same issue on official servers theisland953 abberation951 and extinction1063 for me this started us Saturday afternoon and it took me 4+ hr to get on then Sunday afternoon so far the same thing so much for 2x weekend and boss run
  2. This sounds like what console users experienced during the thanksgiving event. It took WC 2 weeks or more to get it stable enough for a large portion of the community to log in. Best thing to do is keep trying to get in and once you can get in pod your dinos and take a week off. Also be prepared for missing structures (i had a lot of structures auto decay and know people who had entire bases auto decay) This post worked for many console players (at least enough to connect and pod dinos)
  3. 12/4/2019 update and lost dinos Still WC say they fixed connection issues. However after multiple unscheduled updates in a row on the evening of 12/4 I still have connection issues. Also during this round of updated i had unpodded about 9 adult event dinos at 1pm local time then at about 7:30 pm local I logged in to check on them and 2 of the adult owl starved with a 3rd close to starving. Never in my history of playing ark have I had an adult starve in 6.5 hours. I have left owls out for days without food and they do not starve. The only think i can think of is that the update did some type of accelerated food consumption with this update. Still wc has not said anything about replacing dino or structures due to all of these network and game issues. After the unscheduled 11/27 updates you would think that wc would have learned what any mature software company know, that rushed updated are always risky. After as many times wc tried this approach over the last week or so and the problems it has caused. You would think that they know not to deploy unscheduled update, multiple "Quick" updates in a row, and not to deploy during a heavy usage time. I have been in software development for 19+ years so i know the challenges, but i also know that rapid fixes like this never end well. I also know that customer (everyone who paid for this game is a customer) are your life blood (and your paycheck). So you need to keep the customer reasonably happy. With a ticketing system that auto "solves" your ticket, a support email that is disabled, and no acknowledgement of lost dino and stuff with a go forward plan. This is not how you keep customers happy. With all of this said I have given ark the appropriate rating in the Microsoft store with comment out lining these problems with the hope that it will keep others from making the same mistake as the rest of us.
  4. Sapphire there are so many angry people because on official servers we are at the mercy of wild card and they do things like apply several "short" unplanned updates at a time during the time when servers are heavily used. These update end up causing all sorts of problems. They also do things like you work hard to tame event dino and you unpoded them at 1pm local time and you log back in at 7:30 pm local time to check on them and then 2 out of 6 adults starve when they were only out for a few hours and WC applied 2~4 "short" patches.
  5. We can complain but nothing happens. I have been trying to create support tickets to try and get lost dinos replaced and all of my tickets were automatically "solved" So i just tried a different way to get my ticket reviewed by creating a new ticket then replying to the email and i got this response " ##- Please type your reply above this line -## Hello Survivor! Thank you for contacting Studio Wildcard Customer Support. Unfortunately, support@survivetheark.com email has been deactivated. Please visit https://support.survivetheark.com to submit a support ticket. Thank you for your understanding in this matter. " As a customer it makes you feel really appreciated, that there is apparently no way to report issues for the xbox/console.
  6. really extending the event for 4 days (12/3, 4, 5, 6th ) that are typically work days as a replacement for 5 days (11/27, 28, 29, 30th and 12/1) that are vacation days. Not to mention dinos, land and structures that were lost. Also when I tried to get on late today after the update I was still getting a disconnect issue and booted (it was better but not stable in my opinion). I was also getting the disconnect issue some of the time on a map that was previously ok.
  7. Since these issue i have been taking a break from Ark and doing real life stuff, but to give an update on a couple of pointers in this thread that i did see. Before the last night update on 12/1 this "solution" did appear to be temporary. Meaning that i could use the new character workaround and could play for a few hours but when i tried to login the next day (or when i switched maps) the connection lost issues were back. However the one map that always worked keep working as normal. I also noticed that I had a tribe mate "sleep" in our noob hotel (5x5 structure) and he had a lot fewer of these issues. After today's update (redeploy of xbox 792.61) now my connection lost issue appears to follow me around on maps. meaning i can get in on my home server for a 10 min or so but can not get into ext map. Then after a retry to connect on ext I can get into ext for a few min. On my main server I did notice in the tribe log some structures are starting to decay because i can not do a proper visit to my 3 bases and land. So not very reassuring. I also have not been able to create support tickets because the are automatically "solved". So I my confidence on a good resolution on this are not high. This is messed up. I think i am taking a break from ark for a while.
  8. At least I have helped a few ppl and it might be more than one issue. asfar as reporting lost Dino I tried using https://support.survivetheark.com/hc/en-us?mobile_site=true but every ticket I create is automatically solved. One reason I am not holding my breath for replacements
  9. I have not seen any update from WC but my tribe mate and I think we have found a solution. Please read the thread: https://survivetheark.com/index.php?/forums/topic/486903-solution-to-1127-update-problems/ If this help please link the thread to any other related threads.
  10. For me and a tribe mate I think we have found a solution to this issue. I have started a thread related to this issue and the solution. Please read the thread: https://survivetheark.com/index.php?/forums/topic/486903-solution-to-1127-update-problems/ Feel free to link this to any other threads that are related
  11. For me and a tribe mate I think we have found a solution to this issue. I have started a thread related to this issue and the solution. Please read the thread: https://survivetheark.com/index.php?/forums/topic/486903-solution-to-1127-update-problems/ Feel free to link this to any other threads that are related.
  12. WC should at the very least give us updates and replace the time (special event) and dinos lost. We all care about our time and effort we put into this game and for WC or anyone else to say other wise is not being realistic. With that said I think i have found a solution to the issues. Please read the post https://survivetheark.com/index.php?/forums/topic/486903-solution-to-1127-update-problems/
  13. Solution to 11/27 update problems On 11/27 after a second update the community has been receiving several issues. There are several threads/posts related to these issues. In summary these issues are: 1) When connecting to a server Ark and within a few seconds Ark kicks the character 2) When connecting to a server Ark renders the character and partially renders a base and the environment. Also, with in this case Dinos typically do not have saddles and the character cannot interact with environment (example cannot open doors). 3) When connecting to a server the character has a high ping (common example is a ping of 255) then Ark kicks character Once the above problems occur, they occur consistently. Thanks to my friend “Star” on my home server theisland953 she put me onto the path to a solution to the above issues. This solution has been tested on 2 different accounts with some or all of the above issues. Solution: 1) Connect to a server you have never used before and create a new character. I picked a low population extinction because it makes the 2nd step easier. 2) Go to an ob or terminal and transfer the new charter to a server you are having the above problems with (in my case theisland953). Read step 3 before doing this step! 3) This is a critical step and must be done correctly or you will lose your main character (it is not difficult, but you must be careful). When asked if you would like to overwrite your existing character say NO (xbox red button). Ark will display a white screen and take a few seconds/min then your main charter should be displayed. At this point your issues should be fixed. I only had one server with this issue, so I have not tested this on multiple servers. I created this as a separate thread so that we (the community) can link it to all of the other threads/posts rather than reposting the same information over and over. It looks like I only lost a few juvi rex and tek quetzal but it is really poor on WC part when the community can figure out a solution to their problem. Maybe they will replace the dinos but am not counting on it. With that said I hope this helps. If this does help, please post a reply here so we know how well it works (of if at all). If this does not help please post a reply and give a few details about what you seeing. Also please link any other related posts and/or sticky this thread.
  14. as of just a few min ago NA-PVEXboxOfficial Theisland953 my tribe mate and I can not connect we keepgetting a host connection lost message (other server are ok for us). Yet friend say they can connect to 953. So much for spending my holiday with Ark
  15. so today and yesterday i got arked hard. Since the 2 updates on 11/27 within a about 1 hr of each other. Everytime i try to connect with my character on one specific server I get a host disconnected message. Tribe mate has same issue but others I am friends with an get on and still other say they have a similar issue. Right in the middle of a holiday event, makes you feel loved (not).
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