I lost my character a couple weeks ago and i put it a ticket. Alibero(spelling) took on my issue. After a few emails back and forth explaining the issue we were able to set up an appointment. Sadly my buildings, dinos and cryos were going to expire before the appointment. He insisted I schedule the appointment anyway. Done.
A few days later he replied stating that he reset my timers and reminded me of the appointment.
I already lost a few dinos at that point.
I logged in 30mins early as stated and he showed up 1 minute into the 30min window after the appointment time. Outsta