I'll respond to this topic because the devs won't any time soon, i just lost my character I've worked on for over a year, i just transferred and it was gone,i put in tickets,i put a post here and put a message on Twitter. No responses. I had a friend who went through this and never even got a reply and never got his character back, he just restarted. I had another that was a tribe leader who never got his back and we had no leader of our tribe creating all kinds of problems. They even scheduled a meeting 3 months out with him and they never showed.
I just created a brand new tech base that my wife and i spent 2 months farming for that now has no leader, and i just lost quite a few imprints including a new giga line that took me months to bargain for so now i have to raise this one without an imprint so i can start another one. I have a job where i work 12-15 hours a day. I think the wild card devs just seem to be trying their best to wait everyone out in hopes everyone will just create a new character. I do know that I've lost a lot of tames one time in a transfer due to a game error and all the devs told me was "we'll try to not let that happen again" and "sorry we can't give you your stuff back".
If you're new here, this developer is completely and utterly trash from top to bottom, don't get your hopes up. I stupidly bought this game for 3 consoles and my PC as well as all the expansions. They need to do everyone a favor and sell to Blizzard or some other competent company that knows how to do this work.
After years of playing I'll say this, they'll never tell you when their game is having problems until well after it happens and they've fixed it, so they let everyone think something's happening on their end of things forcing people to restart their Xbox, their network, try other consoles reload games, redownload files and everything they can think of because the players feel like if the company isn't reporting a problem then they don't know about it and it must just be them it's happening to. Literally right now you can go to their Twitter and all you see is Genesis 2 advertisements and new updates upcoming, nothing about the fact that tons of people have lost their characters due to their screw ups.
Good luck man