thebis

Genesis Servers Keep Crashing I'm really in a frustrating situation so i've decided to write a post here. I know, is the wrong forum session and this ticket should submitted thru the right channel. But the truth is that i've made it already many times... and nothing changed!!! There are 3 EU-OFFICIAL PVE server that are crashing since 3 days at least 20 times a day. EU-PVE-Official-GenOne661 EU-PVE-Official-GenOne662 EU-PVE-Official-GenOne663 Every time they are down for around 15 minutes and keep rolling back. Here below some statistics if you want to check it out: https://www.battlemetrics.com/servers/ark/5827823 As you will see all this 3 server have same IP address: 5.101.166.205 and they have same crash problem. The IP seams part of Nitrado infrastructure like many other server not crashing at all. Is there anyone of WC staff or from Nitrado that can take care of the specific part of your well paied infrastructure to fix the problem??? I'm a system engineer working for big enterprise and by my prospective some problems can happen but as soon as the problem has been recognized or advise it must be fixed asap. Where are you guys from WC and Nitrado? Why are u leaving your customers in this mess? Thank you for a kind feedback. Stefano

Hi Injection, i'm a player of server 661. We have same problem and the same problem is even affecting server 663. I've discovered that all of these 3 servers are related to the same IP address: 5.101.166.205 All of them respond at the same IP address but on different port. (sorry if i'm going too much technically) As you can see during the crash, most of the time the only 3 servers that are almost unreachable in the server list are 661/662/663. This discover drive me to think that the problem is not strictly ARK related but it's a problem on a lower level affecting the Host/Server/Virtual Machine under the Ark Server Istances. Here below i'm giving u the official form to open ticket related to server issues, to be honest i'm sending ticket since yesterday morning and as today nothing changed. https://docs.google.com/forms/d/e/1FAIpQLSd8Xn6z_RP7fxGgH_86VZAKDzqmbDboanrC51GSpr_1v9_PLA/viewform?fbzx=-6364567780317969397 Hope to have been helpful and a bit more responsive then our Wildcard/Nitrado friends who are not taking our beg for help that serious...