Jump to content

Leaderboard

Popular Content

Showing content with the highest reputation on 10/13/2021 in all areas

  1. On Unofficial, I just recover the character file and dump it back on the server it was lost upon. I have backups saving every once an hour. Not sure about how the official servers are setup, I am just a volunteer moderator. ?‍♀️
    1 point
  2. Caleb, have you ever been in development or worked for any larger game companies? I have. I'm not saying your opinions aren't valid however, so I'll respond as appropriately as I can to what you said. First off, yes, it happens. As for if things can be looked out for during server transfers, actually it can. Many and i do mean, MANY, game companies have fail safes in place and do incorporate a backup routine before allowing transfers to other clusters, instances, however you wish to describe a machine to machine transfer. This goes back to my finger pointing to poor design, Wildcard could and should have put the necessary effort into making this a much less likely case, yet in the past week alone i've seen 20 posts on people who've lost their characters during transfers. This clearly shows the lack thereof of effort on the development team's part to fix the problem. It isn't a point on if it happens or not, it's the point that it happens way too much on this title to be anything other than a matter of poor programming and irrefutable evidence of bad game design. Blizzard by the way, hasn't required "proof" regarding a deleted character in almost 7 years. Why? Because they have a backup system for their more than 3 million players that are actively playing. Notice, they can even restore a deleted character? Bethesda, I can't comment on. I lean heavily towards PC development and don't delve into the realm of cross platform development nor do I play on console, so I can't really say what their policies are there. What i do know however, is that on a PC platform, this is a complete and utter disappointment and/or joke. I think it goes without saying that the gaming studios can't be held accountable for a bad pipeline or other interruption of internet service that may come up. However, it's a commonality among all gaming studios who present and host multiplayer games that require persistent saves, player tracking, etc, to design and keep the system optimal to avoid data loss. If we're splitting hairs, if I can't play the game because my character keeps being mysteriously deleted due to a bug that could have been fixed but hasn't, how does that become my fault? I purchased the game, I did my part in creating the character and beginning my adventures, I paid for the DLCs, i've done my part as an end user. If I am required to keep a library of screenshots why wasn't this told to me before I purchased said game? Where's the disclaimer? Since this is by your definition a "fair" requirement or approach, then where is my fair disclaimer on the box? This then becomes a legal matter now doesn't it? Even in my early years programming, I came to a distinct realization that players don't like it when their pfiles disappear. Players also don't like being told to prove something after it's already happen, and being asked to prove it with screenshots that they can no longer get because the damn character is gone. Do you see where I'm going with this? If someone had told me that I had to take screenshots to play this steaming pile of crap, I'd have passed up that whole purchase in favor of a night out with my wife. I've written several backup functions for several different projects over the years, and with the cloud being such a wonderful thing, there's literally no reasons or excuse not to back that stuff up, period, end of story. That's why I'm frustrated, and I think that may be why alot of the others are as well. While I don't expect perfection on any level from any game studio, if you are going to put requirements like that up after I've already made my purchase, you've basically breached the ToS and betrayed my trust as a consumer. That, and the 4+ years this has been an issue clearly shows the rest of the community how much of a priority it has been for Wildcard. This shouldn't be happening, of all the things to hold most holy among the online games, the player files which keep your players actually playing should be ironclad backed up at all times.
    1 point
  3. Here's my problem with that: Fundamentally, at NO time should a company put it on their playerbase to do things that the company by all rights should be doing. It's the point behind this that I'm trying to make, because they can't manage their code and back up player saves properly, why should the end user suddenly be responsible for something that the development team is clearly responsible for? I could see if i were buying a vehicle from them and they required me to have the oil changed and tires rotated in it, but we're dealing with software and that's a whole different ballgame. Imagine what would happen if Blizzard suddenly lost their entire player database and they responded with, "Well unless you can provide screenshots of everything you owned in the game, the character level and achievements, and anything else pertinent to the character and possessions we can't help you." Their company would immediately be turned inside out, the players would massively walk away and never look back, the title would fail and the lawsuits would come rolling out. It is by industry standard, the responsibility of the game studio to save/store/update and maintain their own player database, not by legal standard, but by industry standards. Any game studio worth their salt makes that a top priority, no players = no income = no game. To be asked to provide proof that clearly should have been backed up, save/stored and accessible by their customer service team is an asinine, responsibility dodging tactic that anyone serious about the industry would find lazy and completely unacceptable. Sadly, this conversation wouldn't even need to be had, if they had simply put a failsafein, an exported save routine prior transfer, or hell, a number of them.. Back it up to cloud storage, encrypt and write a local save file to the client side, do all of the above, but do something instead of "oh we need screenshots because we don't wanna do our jobs." (Which is what this feels like.)
    1 point
  4. this one i have to argue, sorry, there are people who would just submit a support ticket saying 'my lvl 135 got wiped!' just to get a high level character. Without any proof that you did level your character up, wildcard can't know if you actually earned those levels or are just one of those people who would attempt to take advantage of the system. A simple method of proof of character, learn the taxidermy tool, and occasionally kill yourself, then taxidermy your character. that gives a visual record in game of your characters level, and is linked to the player id. likewise its not that hard to open your inventory once in awhile and press that F12 key for a screenshot to have further proof. When my character got wiped I brought another over from a different server, and my tribe mate added me back into the tribe, I then submitted the support ticket and included screenshots of my characters inventory screen, as well as a fresh screenshot of the most recently taxidermy character. We left the other character as a tribe member till the GM was able to join in and do his magic, they got all my babies imprints reassigned to my current character, and even gave me the missing levels. honestly it wasn't that bad of a process. during the time the ticket was submitted they were having a high flux of tickets coming in due to others having the same problem as me, and it took awhile for them to get to me to do the restoration, but it did get done, and had a nice little conv with the GM afterwards. I only lost one baby, a baby yuty, but it was a glitch that caused the problem, and i didn't bother to submit another ticket on it as it was just one baby out of 30 various dino's i had.
    0 points
This leaderboard is set to New York/GMT-04:00
×
×
  • Create New...