Yes, and while some things in ark I find frustrating, most problems are caused by players. For instance, there have been cases where people have gone to transfer to another server, then during that transfer got disconnected, then they log back onto the previous server, no character and instantly go "my character got deleted" when their character was sitting on the server they were transferring to, or cases where the same thing has happened, and their character was sitting in the download character list, but rather then downloading their character they click that 'create new character' button and then say their character was deleted. Its not always the companies fault, an nothing is infallible when it comes to people, after all the computer is only as smart as the person sitting behind the keyboard.
If official frustrates you so much, and you have the skills to do it, perhaps you should start playing unofficial and designing a mod that does the backups how you see they should be done, Once you get it fleshed out and functioning properly, submit it to the wildcard sponsored mods to get their attention drawn to it, and who knows, they may just very well do what you want them to, and use your very mod to do it.
Fact of matter is, and even the moderators have said so, complaining about game core mechanics on the forum is just fruitless, there's like a 1% chance (if even that) that a Wildcard coder will even come on and read what you've written, and think 'hrm maybe that will work'.
I can say in all the time I've played ark - I've lost a grand total of 5 characters sense 2015. 1 character was due to a patch snafu that effected a lot of people, and wildcard worked hard to get people restored and the game back to its normal state. The other 4 characters - due to my own mistake. So here we are in a grand total of 4 years, I've lost 1 character because of wildcard and they restored said character. Honestly, I have to say that's a pretty good track record.