Noted efforts being made by Wild Card and customer support

[VillaNovan84]

Just wanted to acknowledge the efforts of Wild Card and its support teams for trying to “make it right” when it came to the overload on Scorched Earth during the release by opening up additional server.  Hopefully, lessons learned will make the release of the Center smoother for regional players to enjoy with just a few hiccups that happen.

 

Secondly, support -technical and customer - has been responsive, customer focused, and sincere it’s it’s efforts to address my concerns on the two occasions I’ve turned to support for assistance or in reporting an error, issue, or perceived bug.  While it’s good to give negative feedback to allow for  improvements to be made, it’s equally important to provide the positive feedback that results in job satisfaction in the way of support staff making a difference that enhances the customer experience positively, resolves negative customer satisfaction issues by “making it right”, and adds to the overall game play.  As such the two support professions that have assisted me and my tribe in game have earned these kudos from me (because it’s their efforts that have gain my being a very satisfied customer of their efforts) and if either of you read this, again, thanks for the response and assistance in resolving my cases - very much appreciated by me -keep up the great job!
 

 

[St1ckyBandit]

I'm loving the temp SE servers. Virtually no one is on them so I get to farm wyv eggs and drops in peace.

[WCpromoteslaziness]

Shame that WildCard has just made a load of people redundant lmao