VeaFoN Posted January 21, 2022 Share Posted January 21, 2022 LowLevelFatalError [File:F:\build\LostIsland\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 201] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR') VERSION: 0.0 KERNELBASE.dll!UnknownFunction (0x00007ffe2bef3e49) + 0 bytes [UnknownFile:0] ShooterGame.exe!FError::LowLevelFatal() (0x00007ff7970dae56) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\private\misc\outputdevice.cpp:354] ShooterGame.exe!TerminateOnDeviceRemoved() (0x00007ff797492ff9) + 0 bytes [f:\build\lostisland\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:214] ShooterGame.exe!VerifyD3D11Result() (0x00007ff7974942e2) + 0 bytes [f:\build\lostisland\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:250] ShooterGame.exe!FD3D11Viewport::PresentChecked() (0x00007ff797481ae6) + 47 bytes [f:\build\lostisland\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:303] ShooterGame.exe!FD3D11DynamicRHI::RHIEndDrawingViewport() (0x00007ff79748a0ef) + 0 bytes [f:\build\lostisland\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:610] ShooterGame.exe!FRHICommandListExecutor::ExecuteInner_DoExecute() (0x00007ff797538758) + 0 bytes [f:\build\lostisland\engine\source\runtime\rhi\private\rhicommandlist.cpp:249] ShooterGame.exe!FRHICommandListExecutor::ExecuteInner() (0x00007ff7975386a5) + 8 bytes [f:\build\lostisland\engine\source\runtime\rhi\private\rhicommandlist.cpp:459] ShooterGame.exe!FRHICommandList::EndDrawingViewport() (0x00007ff797536235) + 0 bytes [f:\build\lostisland\engine\source\runtime\rhi\private\rhicommandlist.cpp:1382] ShooterGame.exe!FSlateRHIRenderer::DrawWindow_RenderThread() (0x00007ff79851eaef) + 23 bytes [f:\build\lostisland\engine\source\runtime\slaterhirenderer\private\slaterhirenderer.cpp:500] ShooterGame.exe!FSlateRHIRenderer::DrawWindows_Private() (0x00007ff79851f192) + 89 bytes [f:\build\lostisland\engine\source\runtime\slaterhirenderer\private\slaterhirenderer.cpp:675] ShooterGame.exe!FSlateApplication::PrivateDrawWindows() (0x00007ff79728ebed) + 0 bytes [f:\build\lostisland\engine\source\runtime\slate\private\framework\application\slateapplication.cpp:846] ShooterGame.exe!FSlateApplication::Tick() (0x00007ff7972a6ecf) + 20 bytes [f:\build\lostisland\engine\source\runtime\slate\private\framework\application\slateapplication.cpp:1012] ShooterGame.exe!UGameEngine::CreateGameWindow() (0x00007ff79786b3a2) + 0 bytes [f:\build\lostisland\engine\source\runtime\engine\private\gameengine.cpp:548] ShooterGame.exe!FDefaultGameMoviePlayer::Initialize() (0x00007ff797620c4b) + 0 bytes [f:\build\lostisland\engine\source\runtime\movieplayer\private\defaultgamemovieplayer.cpp:104] ShooterGame.exe!FEngineLoop::PreInit() (0x00007ff795133e6f) + 0 bytes [f:\build\lostisland\engine\source\runtime\launch\private\launchengineloop.cpp:1640] ShooterGame.exe!GuardedMain() (0x00007ff795130180) + 15 bytes [f:\build\lostisland\engine\source\runtime\launch\private\launch.cpp:112] ShooterGame.exe!GuardedMainWrapper() (0x00007ff7951302aa) + 5 bytes [f:\build\lostisland\engine\source\runtime\launch\private\windows\launchwindows.cpp:125] ShooterGame.exe!WinMain() (0x00007ff795135bac) + 17 bytes [f:\build\lostisland\engine\source\runtime\launch\private\windows\launchwindows.cpp:213] ShooterGame.exe!__tmainCRTStartup() (0x00007ff79893916d) + 21 bytes [f:\dd\vctools\crt\crtw32\dllstuff\crtexe.c:618] KERNEL32.DLL!UnknownFunction (0x00007ffe2c3e6fd4) + 0 bytes [UnknownFile:0] ntdll.dll!UnknownFunction (0x00007ffe2e27cec1) + 0 bytes [UnknownFile:0] ntdll.dll!UnknownFunction (0x00007ffe2e27cec1) + 0 bytes [UnknownFile:0] Link to comment Share on other sites More sharing options...
DirkInSA Posted January 21, 2022 Share Posted January 21, 2022 In order of likelihood of success 1) (if on steam) Validate your game files (If you ain't on steam - you are on your own) 2) Update your graphics drivers 3) Change the shootergame "launch" option to include -D3D10 (its an old thing - but still works and can maybe fix graphics issues) Link to comment Share on other sites More sharing options...
SunsetErosion Posted January 21, 2022 Share Posted January 21, 2022 44 minutes ago, VeaFoN said: LowLevelFatalError [File:F:\build\LostIsland\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 201] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR') VERSION: 0.0 KERNELBASE.dll!UnknownFunction (0x00007ffe2bef3e49) + 0 bytes [UnknownFile:0] ShooterGame.exe!FError::LowLevelFatal() (0x00007ff7970dae56) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\private\misc\outputdevice.cpp:354] ShooterGame.exe!TerminateOnDeviceRemoved() (0x00007ff797492ff9) + 0 bytes [f:\build\lostisland\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:214] ShooterGame.exe!VerifyD3D11Result() (0x00007ff7974942e2) + 0 bytes [f:\build\lostisland\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:250] ShooterGame.exe!FD3D11Viewport::PresentChecked() (0x00007ff797481ae6) + 47 bytes [f:\build\lostisland\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:303] ShooterGame.exe!FD3D11DynamicRHI::RHIEndDrawingViewport() (0x00007ff79748a0ef) + 0 bytes [f:\build\lostisland\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:610] ShooterGame.exe!FRHICommandListExecutor::ExecuteInner_DoExecute() (0x00007ff797538758) + 0 bytes [f:\build\lostisland\engine\source\runtime\rhi\private\rhicommandlist.cpp:249] ShooterGame.exe!FRHICommandListExecutor::ExecuteInner() (0x00007ff7975386a5) + 8 bytes [f:\build\lostisland\engine\source\runtime\rhi\private\rhicommandlist.cpp:459] ShooterGame.exe!FRHICommandList::EndDrawingViewport() (0x00007ff797536235) + 0 bytes [f:\build\lostisland\engine\source\runtime\rhi\private\rhicommandlist.cpp:1382] ShooterGame.exe!FSlateRHIRenderer::DrawWindow_RenderThread() (0x00007ff79851eaef) + 23 bytes [f:\build\lostisland\engine\source\runtime\slaterhirenderer\private\slaterhirenderer.cpp:500] ShooterGame.exe!FSlateRHIRenderer::DrawWindows_Private() (0x00007ff79851f192) + 89 bytes [f:\build\lostisland\engine\source\runtime\slaterhirenderer\private\slaterhirenderer.cpp:675] ShooterGame.exe!FSlateApplication::PrivateDrawWindows() (0x00007ff79728ebed) + 0 bytes [f:\build\lostisland\engine\source\runtime\slate\private\framework\application\slateapplication.cpp:846] ShooterGame.exe!FSlateApplication::Tick() (0x00007ff7972a6ecf) + 20 bytes [f:\build\lostisland\engine\source\runtime\slate\private\framework\application\slateapplication.cpp:1012] ShooterGame.exe!UGameEngine::CreateGameWindow() (0x00007ff79786b3a2) + 0 bytes [f:\build\lostisland\engine\source\runtime\engine\private\gameengine.cpp:548] ShooterGame.exe!FDefaultGameMoviePlayer::Initialize() (0x00007ff797620c4b) + 0 bytes [f:\build\lostisland\engine\source\runtime\movieplayer\private\defaultgamemovieplayer.cpp:104] ShooterGame.exe!FEngineLoop::PreInit() (0x00007ff795133e6f) + 0 bytes [f:\build\lostisland\engine\source\runtime\launch\private\launchengineloop.cpp:1640] ShooterGame.exe!GuardedMain() (0x00007ff795130180) + 15 bytes [f:\build\lostisland\engine\source\runtime\launch\private\launch.cpp:112] ShooterGame.exe!GuardedMainWrapper() (0x00007ff7951302aa) + 5 bytes [f:\build\lostisland\engine\source\runtime\launch\private\windows\launchwindows.cpp:125] ShooterGame.exe!WinMain() (0x00007ff795135bac) + 17 bytes [f:\build\lostisland\engine\source\runtime\launch\private\windows\launchwindows.cpp:213] ShooterGame.exe!__tmainCRTStartup() (0x00007ff79893916d) + 21 bytes [f:\dd\vctools\crt\crtw32\dllstuff\crtexe.c:618] KERNEL32.DLL!UnknownFunction (0x00007ffe2c3e6fd4) + 0 bytes [UnknownFile:0] ntdll.dll!UnknownFunction (0x00007ffe2e27cec1) + 0 bytes [UnknownFile:0] ntdll.dll!UnknownFunction (0x00007ffe2e27cec1) + 0 bytes [UnknownFile:0] Look at where the errors are... There are a few to find! All in the first 3 rows. Look at: >>> ULowLevelFatalError [File:F:\build\LostIsland\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 201] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR') VERSION: 0.0 and: >>> KERNELBASE.dll!UnknownFunction (0x00007ffe2bef3e49) + 0 bytes [UnknownFile:0] ShooterGame.exe!FError::LowLevelFatal() (0x00007ff7970dae56) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\private\misc\outputdevice.cpp:354] >>> Link to comment Share on other sites More sharing options...
DirkInSA Posted January 21, 2022 Share Posted January 21, 2022 36 minutes ago, SunsetErosion said: >>> ULowLevelFatalError [File:F:\build\LostIsland\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 201] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR') VERSION: 0.0 That error is often spurious - it (can be) a corrupt game file that just ain't calling the dx dll libraries correctly. Sure it does point to a bad graphics "thing" but where is that "bad thing". The error dumps in ark, without having the source code to definitively see what the issue is, are often a bit misleading .... ShooterGame.exe!TerminateOnDeviceRemoved() Is not possible - no body is gonna "unplug" a graphics card whilst the machine is on. So either there is a serious hardware error on OP's graphics card - or the software is bust ......... And that means fixing the software! Link to comment Share on other sites More sharing options...
SunsetErosion Posted January 21, 2022 Share Posted January 21, 2022 25 minutes ago, DirkInSA said: Is not possible - no body is gonna "unplug" a graphics card whilst the machine is on. So either there is a serious hardware error on OP's graphics card - or the software is bust ......... And that means fixing the software! Maybe he is on laptop and he went to battery mode. But yes I think its software, I hope for him. Link to comment Share on other sites More sharing options...
Luizza Posted January 21, 2022 Share Posted January 21, 2022 Just a tip if it is ur graphics card stopping u playing and ur gonna have probs getting a new one / getting it fixed. You can set up a free account with geforce now (free accounts allow 1hr play time), you can even play on there from most phones (anything capable of directX11). At least then you will be able to refresh the timers on ur stuff. (You could also use this service to connect with ur PC to see if ur graphics card or whatever just can't handle Ark anymore) Link to comment Share on other sites More sharing options...
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